Supervisor - Retail

Movement; Denver, Northern (CO, KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Free gym membership

In-gym discounts

Guest passes

Retail discounts

Job summary

Movement is seeking a Retail Supervisor to oversee gear shop operations across our gyms. You will train front desk staff, ensure retail standards, verify shipments, restock, and manage inventory while delivering exceptional customer service, including shoe and harness fittings.

The role involves coordinating with gym leadership to meet revenue targets, manage special orders, and participate in monthly retail calls. A strong passion for climbing gear and the Movement community is essential.

Qualifications

• Experience in retail or customer service preferred.
• 3+ months of Front Desk experience with Movement or in the climbing industry preferred.
• Passionate about climbing, yoga, and fitness within the Movement community.

Responsibilities

• Train and supervise front desk staff to meet shop standards.
• Support gym in meeting retail revenue targets and analyze current business with gym leadership.
• Greet customers and provide shoe and harness fittings.
• Manage shipments and inventory, restock, and maintain accurate signage and pricing.
• Participate in regional retail calls and communicate initiatives to gym staff.

Skills

Customer service

Attention to detail

Organizational skills

Microsoft Excel

Data analysis

Communication

Retail experience

Front desk experience

Tools

Redpoint POS

Job description

Baker, 1155 W. 5th Avenue, Denver, Colorado, United States of America

Job Description

Posted Friday, August 21, 2026 at 6:00 AM | Expires Tuesday, September 15, 2026 at 5:59 AM

At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.

By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

JOB SUMMARY

The Retail Supervisor role manages the operations and oversight of the gear shop in each gym. Responsibilities include training and holding the front desk staff accountable for retail standards, verifying shipments, reporting discrepancies, restocking Redpoint, maintaining accurate inventory, and facilitating bi-annual full inventory counts. The Retail Supervisor maintains a clean and organized shop, replenishes products, manages signage, and provides exceptional customer service, including shoe and harness fittings. Additionally, this role involves managing special orders, product returns, participating in monthly regional retail calls, and communicating retail initiatives to gym staff.

JOB RESPONSIBILITIES

• Train and hold front desk staff accountable to shop expectations, receiving, and customer service standards.
• Support gym in meeting retail revenue targets and analyzing current business in partnership with gym leadership.
• Customer Service Standards
  • Greet customers in gear shop
  • Provide shoe and harness fitting services to customers
• Manage receiving in-gym shipments for Retail, Gym Operations, & Business Operations
  • Verify shipment contents & packing lists
  • Report shipment discrepancies
  • Restock Redpoint with accurate inventory once shipment arrives
  • Manage digital and physical packing lists
• Inventory management and accuracy
  • Conduct spot counts quarterly
  • Monitor & update negative inventory weekly
  • Facilitate bi-annual inventory full counts
• Maintain a clean, shoppable, and organized shop & backstock room
• Replenish product from backstock frequently
• Manage product and pricing signage
• Manage Special Orders
• Manage processes for returned products, product warranties and RTV
• Participate in monthly regional retail calls and provide feedback to the retail team on current business performance and opportunities.
• Communicate retail initiatives to gym staff, including sales, demos, pro-deals, new products, trainings, and other ad-hoc requests.
• Order and communicate with local vendors for gym-specific offerings within shop

JOB REQUIREMENTS

• Be passionate about climbing gear and self-motivated to acquire an in-depth knowledge of gear currently available
• Maintain positive customer service in a fast-paced environment
• Attention to detail and excellent organizational skills
• Maintain a strong record of follow-through and effective communication
• Microsoft Office Suite, such as Excel and Word, and comfortable with data analysis
• Experience in retail or customer service field preferred
• Experience with Redpoint or equivalent POS system preferred
• 3+ months of Front Desk experience with Movement or in the climbing industry preferred
• Passionate about climbing, yoga, and fitness within the Movement community

ADDITIONAL INFORMATION

• This is a full-time position with 30-40 hours/week
• Starting pay at $22.00-$24.00/hour, based on experience
• Benefits includefree membership,in-gym discounts,guest visits, and retail discounts.
• New hires will complete a screening process.

Applications will be accepted until 09/14/2026

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review theKnow Your Rights notice from the Department of Labor.

Baker, 1155 W. 5th Avenue, Denver, Colorado, United States of America