Associate II - Front Desk

Movement; Plano (TX); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Free membership

In-gym discounts

Guest visits

Retail discounts

Job summary

Movement is seeking a Front Desk team member in Plano, TX. This part-time role invites you to greet members, guide them to products and programs, and deliver exceptional service in a fast-paced, people-facing environment.

We value a positive, adaptable attitude and the ability to operate front desk software, conduct check-ins, walks, and tours, and support member experiences with enthusiasm for climbing, yoga, and fitness.

Qualifications

• Experience in hospitality, recreation, or service industries welcomed.
• Ability to operate front desk software and follow protocols.
• Ability to instruct Introductory climbing classes (training provided).
• Regular evening and weekend availability.

Responsibilities

• Deliver exceptional service to members and guests.
• Be a guide: provide a welcoming, approachable, knowledgeable presence in all interactions; invite members into the community and guide them to products and programs.
• Execute front desk role functions: check-in, transactions, retail assistance, tours, and introductory classes.
• Demonstrate a growth mindset and willingness to learn; coachable and curious.
• Manage member and guest concerns professionally.

Skills

Customer service

Communication

Problem-solving

People-facing

Hospitality experience

Tools

Front desk software

Job description

Plano, 525 Talbert Drive, Plano, Texas, United States of America

Job Description

At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.

B y expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

JOB SUMMARY

Front Desk team members are the face of Movement! They are the first point of contact and essential to creating exceptional member and guest experiences. We're looking for people who will live our mission, to create exceptional climbing, yoga, and fitness experiences that encourage growth and invite connection, by providing a welcoming, approachable, guided entrance into our community. This is a role for team members who love taking the initiative to connect with people and are deeply committed to delivering exceptional service. Our Front Desk team members are hard-working, inclusive, passionate individuals who are excited to invite people to join our community and share their enthusiasm for climbing, yoga, and fitness.

JOB RESPONSIBILITIES

• Deliver exceptional service to members and guests
• Be a guide:
  • Provide a welcoming, approachable, knowledgeable presence in all interactions
  • Get to know members and guests, invite them into the community, and proactively guide them to products and programs that will help them achieve their goals
  • Bring psych and be a champion of the gym, speaking knowledgably about amenities, features, member benefits and perks, the community, and programs that make Movement special
• Execute front desk role functions, including (but not limited to):
  • welcome all members and guests, building genuine connections
  • conduct gym tours and personalized guided experiences
  • educate members and guests about all products including membership and current promotions
  • check people in and conduct transactions
  • assist members and guests with retail products and sales
  • deliver belay checks, conduct floor walks, monitor the gym, and address concerns or unsafe behavior
  • perform facility upkeep, projects and cleaning tasks
  • instruct Introductory classes
• Demonstrate a growth mindset through a willingness to learn, be coached, provide constructive feedback, and engage with a sense of curiosity
• Manage member and guest concerns and scenarios effectively, with professionalism

JOB REQUIREMENTS

• Show up with a positive, adaptable attitude that fosters a welcoming environment
• Thrive and build connections in a fast-paced, people-facing role
• Through behavior and actions, embody Movement’s core values of growth, connection and integrity
• Deliver exceptional service (successful experience in hospitality, recreation, or service industries welcome)
• Dependable, take ownership of responsibilities
• Clear, effective, and proactive communication
• Problem-solving skills to creatively find solutions for member and guest needs
• Ability to operate proficiently in front desk software and systems and follow protocol and policies
• Passionate about climbing, yoga, and/or fitness and eager to share with others
• Ability to instruct Introductory climbing classes (training provided)
• Regular evening and weekend availability

ADDITIONAL INFORMATION

• This is a part-time position
• Starting pay at $13.00 - 15.50/hour, based on experience
• Benefits include free membership, in-gym discounts, guest visits, and retail discounts
• New hires will complete a screening process
• Scheduled shift times may vary from week to week or month to month
• Climbing skills can be taught – if you love delivering exceptional service and have an interest in learning to climb and being part of the community, you are encouraged to apply!

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.