Supervisor Restaurant-RC Supply

Rivers Casino; Des Plaines (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Food & Beverage Supervisor to lead their team in delivering exceptional service. In this role, you will oversee daily operations, ensuring that all guests receive prompt and courteous service while maintaining high standards of cleanliness and compliance with health regulations. You will cultivate a positive work environment, train new team members, and manage staffing levels based on business needs. This position offers a unique opportunity to contribute to a vibrant team in a fast-paced setting, where your leadership will directly impact guest satisfaction and team morale. If you are passionate about hospitality and ready to take the next step in your career, this role is perfect for you.

Benefits

Medical, Dental, Vision, and Life Insurance

401K – 4% match to 5% Team Member Contribution

$1 Daily Meals

Earn up to 18 Days of Paid Time Off Your First Year

Free Shuttle from Rosemont’s Blue Line Station

Free Parking On-Site

Rivers Casino Scholarship Program

Tuition Reimbursement

Community Volunteer Opportunities

Qualifications

• 3-5 years in hospitality, preferably in beverage operations.
• Outstanding communication and leadership skills required.

Responsibilities

• Supervise F&B Team Members and ensure high service standards.
• Maintain communication between shifts and monitor staffing levels.

Skills

Interpersonal Communication Skills

Conflict Resolution Skills

Team Leadership

Knowledge of Beverage Operations

Customer Service

Education

Serv-Safe Certification

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Rivers Casino Des Plaines
3000 S. River Road
Des Plaines, IL 60018, USA

Description

Job Functions:

• Responsible for supervising the activities of all F&B Team Members during a shift, ensuring all functional job duties are performed according to established company policies.
• Ensures all guests are served in a prompt, professional, and courteous manner. Builds relationships with guests and leads his/her team members to deliver superior service to our guests.
• Ensures proper staffing for forecasted volume and budgetary guidelines.
• Possesses excellent conflict resolution skills. Communicates any problems or concerns to Manager or other departments as needed.
• Cultivates and enforces company and department policies and procedures. Notifies and trains team members on any changes in policy and procedure.
• Maintains thorough communication between shifts.
• Works well as a team with leaders within Food & Beverage and throughout the property to ensure proper communication.
• Properly and thoroughly completes all administrative responsibilities required in his/her role.
• Monitors business levels and adjusts staffing levels as necessary to ensure all beverage outlets are staffed appropriately.
• Assists trainers in properly training new team members.
• Assists team members in their duties as needed.
• Maintains a constant awareness of services, promotions, and events offered at Rivers and communicates this information to all team members.
• Maintain high sanitation standards and ensures all Board of Health regulations are adhered to.
• Maintains sufficient materials and products in the work location.
• Understands that this is a 24-hour responsibility and is accessible at all times.
• Sets high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated in a fair and consistent manner.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Attends all Management training sessions and seminars as prescribed.
• Performs any other duties as specified or assigned by the Director or any member of the Executive Management.

Job Requirements:

• Possesses complete knowledge of all procedures related to the job.
• Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members.
• Three to five years’ experience in the hospitality field, preferably in beverage operations and/or gaming, with at least 1 year supervisory experience or equivalent training.
• Must have successfully completed and maintain certification in “Serv-Safe”(Food Sanitation Management) and Responsible Alcohol Training within 120 days of employment.
• Adequate knowledge of beer, wine, and spirit offerings and industry trends is required.
• Must be able to use a computer and fluent in Microsoft Office applications.
• Must be able to understand and communicate Material Safety Data Sheets to all team members.
• Must be able to lift at least twenty pounds at one time.
• Must be able to stand and walk for long periods of time, as well as bend, stoop, and twist.
• Must possess a cooperative, helpful, and friendly nature.
• Ability to successfully fulfill the pre-employment process and maintain all licensing requirements.
• Ability to work flexible shifts, hours, and days of the week, including holidays and weekends.

Perks that Work!

• Medical, Dental, Vision, and Life Insurance
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Community Volunteer Opportunities