Supervisor, Residential Inbound Sales (Bilingual Spanish)

Spectrum; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Spectrum is seeking a Supervisor, Residential Inbound Sales to lead a team in a fast-paced call center, coaching reps, managing daily inbound activity, and driving revenue and performance metrics.

You will recruit, onboard, schedule, and ensure adherence to policies while mentoring staff in a bilingual English/Spanish environment. Office-based role with occasional travel.

Qualifications

• High School diploma or equivalent required.
• 2+ years of post high school education preferred.
• 2+ years inside sales experience; commercial experience preferred.
• Ability to read, write, speak English and Spanish.

Responsibilities

• Coordinate daily inbound sales activities to meet revenue and performance goals.
• Provide coaching and development to Sales Representatives with performance feedback.
• Monitor performance metrics and coach accordingly.
• Lead meetings to review results and share best practices.
• Collaborate with Marketing to monitor campaigns and remove obstacles to sales.

Skills

Bilingual English/Spanish

Team leadership

Sales coaching

Recruitment & onboarding

Communication

MS Office

Independent & collaborative work

Education

High School diploma or equivalent

2+ years post secondary education

Tools

Microsoft Office

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Lead a team focused on delivering a high-quality customer experience while meeting and exceeding residential sales goals in a fast-paced call center environment. As a Supervisor, Residential Inbound Sales at Spectrum, you’ll coach and develop representatives, manage daily inbound sales activity, reinforce the sales process and tools, and drive revenue and performance outcomes.

How You’ll Make an Impact

• Coordinate daily execution of the inbound sales model and oversee team sales activities to meet revenue and performance goals
• Provide coaching and development to Sales Representatives by monitoring interactions, tracking performance metrics, and delivering timely individual feedback
• Monitor calls and performance metrics, provide timely individual feedback and coaching
• Motivate the team and lead regular meetings to review results, share best practices, and reinforce sales behaviors and standards
• Partner with Marketing and other departments to monitor campaign performance, provide post-launch feedback, and remove obstacles to sales execution
• Perform staffing and administrative activities including recruiting, onboarding, scheduling, approving time off and timesheets, reconciling commissions, and approving customer credits in line with policy

Working Conditions

• Office environment
• Occasional travel as required

What You’ll Bring to Spectrum

Required Qualifications

Education

• High School diploma or equivalent

Experience

• 2 + years of inside sales experience with commercial experience preferred

Skills

• Ability to read, write, speak and understand English and Spanish
• Ability to recruit, develop, maintain and optimize a team of sales professionals
• Knowledge of voice, data and television products and services
• Ability to supervise and motivate others
• Effective written and verbal communication skills with team members and customers
• Proficient with multitasking, organization and prioritization
• Ability to work independently and collaboratively
• Ability to use a personal computer and software applications such as Microsoft Office

Preferred Qualifications

Education

• 2+ years of post high school education

Experience

• 1 + years of supervisory or leadership experience, preferably in inside sales

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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