Supervisor, Registration

St Claire; Morehead (KY); On-site; USD 40,000 - 56,000; Full time

Job summary

UK St. Claire in Kentucky is seeking a Patient Access Supervisor to oversee daily registration operations, ensure accuracy, efficiency, and a positive patient experience.

You will lead scheduling and insurance verification activities and align with policies, payer requirements, and regulatory standards. This role works with frontline staff, coordinates workflow with clinical and revenue cycle teams, and provides coaching and training to promote growth and accountability while driving improvement

Qualifications

• High school diploma or equivalent.
• 0-4 years of related/progressive experience. An equivalent combination of education and experience may be considered.
• All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Responsibilities

• Supervise patient registration staff to ensure consistent, accurate, and timely completion of registration and access functions.
• Provide coaching, training, and daily guidance to staff to promote professional growth and accountability.
• Monitor staff productivity, quality, and adherence to departmental performance standards and key performance indicators (KPIs).
• Assist in resolving escalated patient registration or financial clearance issues, including insurance coverage and authorization concerns.
• Ensure compliance with regulatory standards, payer requirements, and organizational policies in all registration activities.
• Prepare and review reports on staff performance and registration activities to identify areas for improvement.
• Support initiatives to enhance patient satisfaction and improve service delivery.
• Collaborate with clinical and revenue cycle teams to ensure smooth handoffs and efficient workflows.
• Participate in departmental meetings, workgroups, and projects to support patient access and organizational objectives.
• Performs other duties as assigned.

Skills

Leadership

Communication

Staff coaching

Training

Education

High school diploma or equivalent

Job description

At UK St. Claire, our staff is our greatest asset in the mission to create a healthier and more prosperous population. We strive to foster the talent and potential of our employees and prioritize safe working conditions and equal compensation rates to ensure that continual growth is possible. UKSC is a nurturing workplace for all healthcare professionals. We invite you to explore our current job openings and see if our opportunities could be the right fit for you.

Job Description

Job Summary Responsible for overseeing the daily operations of patient access and registration to ensure accuracy, efficiency, and a positive patient experience. This role provides frontline leadership for staff performing scheduling and insurance verification, while ensuring compliance with established policies, payer requirements, and regulatory standards. The Supervisor serves as a key resource for staff and patients, assisting with workflow coordination, issue resolution, and continuous improvement efforts

Essential Functions

• Supervise patient registration staff to ensure consistent, accurate, and timely completion of registration and access functions.
• Provide coaching, training, and daily guidance to staff to promote professional growth and accountability.
• Monitor staff productivity, quality, and adherence to departmental performance standards and key performance indicators (KPIs).
• Assist in resolving escalated patient registration or financial clearance issues, including insurance coverage and authorization concerns.
• Ensure compliance with regulatory standards, payer requirements, and organizational policies in all registration activities.
• Prepare and review reports on staff performance and registration activities to identify areas for improvement.
• Support initiatives to enhance patient satisfaction and improve service delivery.
• Collaborate with clinical and revenue cycle teams to ensure smooth handoffs and efficient workflows.
• Participate in departmental meetings, workgroups, and projects to support patient access and organizational objectives.
• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent

Experience Requirement

0-4 years of related/progressive experience. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 1. Intermittent (10%-50%).
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never.
• C. Standing or walking with objects up to 10lbs: 3. Intermittent (10%–50%).
• D. Standing or walking with objects up to 25lbs: 1. Never to 2. Occasional (not a regular expectation).
• E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time).
• F. Risk of back injury from moving, lifting, or positioning patients, equipment, or materials: 1. Occasional < 10%.
• G. Repetitive motion: 4. Regular (> 50% of the time) (typing, data entry, scanning).
• H. Working at heights above 4 feet: 1. Never.
• I. Working in confined spaces: 1. Never.
• J. Risk of injuries from use of equipment on the job: 1. Rare.
• K. Job-related travel: 1. Never to 2. Occasional.
• L. Loud noises: 2. Occasional (< 10% of the time).
• M. Temperature extremes: 1. Never.
• N. Hazardous chemicals and fumes including waste: 2. Occasional (< 10% of the time).
• O. Radiation: 2. Occasional (< 10% of the time).
• P. Burns: 1. Never.
• Q. Cuts/Punctures: 1. Never to 2. Occasional
• R. Bloodborne/airborne pathogens: 3. Intermittent (10%–50%).
• S. Recombinant DNA or viral vectors: 1. Never.
• T. Combative/violent people: 3. Intermittent (10%–50%).
• U. Animal handling (including carcasses): 1. Never.
• V. Exposure to communicable diseases. High-stress environment, frequent patient/family interactions, and potential exposure to traumatic situations.

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with regular repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects up to 50 pounds or standing or walking with objects up to 25 pounds.

Department

Patient Registration

Shift

Evenings

Location

United States of America

Job Type

Full time

Address

222 Medical Circle City, State: Morehead, Kentucky

Company Culture

Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.