Supervisor, Quality WAH-Remote (NA) – U.S.

Concentrix; United States; Remote; USD 35,000 - 44,000; Full time

Job summary

An established industry player is seeking a dedicated Supervisor for Quality Assurance in a remote setting. This full-time role involves overseeing a team of Quality Evaluators, ensuring high standards of performance and accuracy in evaluations. The ideal candidate will possess strong leadership and mentoring skills, with a keen eye for detail and the ability to work under pressure. Join a forward-thinking company that values employee development and offers a comprehensive benefits package, including health insurance, 401(k), and paid time off. If you are passionate about quality and team management, this opportunity is perfect for you.

Benefits

Health insurance

401(k)

Paid time off

Paid training

DailyPay option

Diversity programs

Wellness initiatives

Mentorship

Remote work setup

Participation in company events

Qualifications

• 2-4 years of experience in a supervisory role preferred.
• Strong relationship-building and professionalism skills required.

Responsibilities

• Supervise work group, assign tasks, and monitor attendance.
• Analyze quality performance and lead corrective actions.
• Ensure consistent application of quality processes.

Skills

Relationship-building

Attention to detail

Mentoring

Coaching

Leadership

Communication

Education

Bachelor's Degree in a related field

Tools

Microsoft Office

Job description

Supervisor, Quality WAH-Remote (NA) – U.S.

Job Title: Supervisor, Quality WAH-Remote (NA) – U.S.

Job Description: The Supervisor, Quality is responsible for supporting Transactional Monitoring for one or multiple clients with various programs or lines of business within a single site. They supervise all on-site Quality Evaluators supporting their assigned portfolio. The role involves developing employee skills, ensuring evaluation accuracy, and providing quality analysis and insights on program performance.

Key Responsibilities

1. Supervise work group, assign tasks, monitor attendance, and participate in hiring, training, and performance appraisals following organizational policies and legal requirements.
2. Maintain accurate performance metrics for individual team members and overall team performance.
3. Analyze quality performance across the site or client, identify trends, determine root causes, and lead corrective actions.
4. Evaluate process and staff effectiveness, collaborating with stakeholders to improve operations.
5. Lead quality task forces and action plans with business stakeholders for the site or client.
6. Ensure consistent application of quality processes, including calibration sessions, reviews, insights, reporting, and certification processes.

Qualifications

• Bachelor's Degree in a related field from a four-year college or university with 2-4 years of experience preferred.
• Strong relationship-building and professionalism skills.
• Attention to detail, self-motivated, and able to work under pressure.
• Mentoring, coaching, and leadership abilities.
• Proficiency in Microsoft Office and excellent communication skills.

Benefits and Compensation

The salary range is $35,110.00 - $43,888.00 per year, plus performance incentives. Benefits include health insurance, 401(k), paid time off, paid training, DailyPay option, diversity programs, wellness initiatives, mentorship, remote work setup, and participation in various company events and programs.

The application deadline is May 12th, 2025. Location: USA, ID, Work-at-Home. This is a full-time position.