Supervisor Quality Control Assurance

Mattel; Jonestown (MS); On-site; USD 65,000 - 90,000; Full time

Job summary

Mattel Quality Distribution & Logistics is seeking a Quality Assurance Supervisor to lead day-to-day quality operations within our distribution center network. You will supervise quality personnel, ensure compliance with Mattel standards, oversee inspections and rework, and drive continuous improvement for a best-in-class customer experience.

You will develop a high-performing team, manage hiring and training, maintain KPI dashboards, perform root-cause analyses, and partner with operations,

Qualifications

• 3+ years of experience in quality, manufacturing, logistics, warehouse, or operational leadership.
• Experience leading teams and managing employee performance in a fast-paced operational environment.
• Experience with quality systems, inspections, audits, corrective actions, and quality documentation.
• Strong analytical and problem-solving skills with the ability to investigate issues and make data-driven decisions.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively across multiple functions and locations.
• Ability to read, interpret, and apply procedures, reports, safety requirements, and operational documentation.

Responsibilities

• Lead, coach, and develop a team of quality associates, fostering a culture of accountability, safety, inclusion, and continuous improvement.
• Manage all supervisory responsibilities including hiring, training, performance management, employee development, and workforce planning.
• Ensure compliance with Mattel quality standards, policies, procedures, and safety requirements across distribution center operations.
• Oversee quality inspection programs including inbound, outbound, DTC, B2B, quarterly audits, spot checks, and customer-specific quality requirements.
• Manage quarantine, rework, disposition, and containment activities for nonconforming products.
• Develop and maintain quality metrics, KPI reporting, dashboards, and performance monitoring processes.
• Conduct root cause investigations using structured problem-solving methodologies and drive corrective and preventive actions.
• Support consumer complaint investigations, field quality issues, and product defect analysis to identify trends and improve product performance.
• Partner with operations, inventory, logistics, customer service, and vendor partners to resolve quality concerns and improve processes.
• Support supplier and value-added services (VAS) quality activities, including material evaluations, audits, and supplier feedback.
• Create, implement, and maintain training programs, standard work instructions, and quality documentation.
• Monitor inventory quality controls, cycle counts, transfers, adjustments, and audit activities to ensure inventory accuracy and compliance.
• Lead and participate in continuous improvement initiatives focused on quality, efficiency, scalability, and customer satisfaction.
• Serve as the primary site contact for quality-related inquiries from internal stakeholders, customers, and external partners.
• Perform additional duties and special projects as assigned.

Skills

Quality leadership

Team coaching

Operational excellence

Data analysis

Excel

Cross-functional collaboration

Education

Bachelor's degree in Quality/Engineering/Operations

Tools

WMS

QMS

Job description

CREATIVITY IS OUR SUPERPOWER.It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Quality Distribution & Logistics team, within Mattel’s Quality, Trust & Impact organization, ensures product quality, safety, and compliance throughout distribution center operations across Mattel brands. The team is responsible for quality inspections, audits, product investigations, inventory quality controls, and corrective action management to ensure only compliant, customer-ready products enter or return to inventory. Through strong partnerships with operations, logistics, and customer teams, we help maintain Mattel’s commitment to delivering safe, trusted, and high-quality products to consumers around the world.

Job Description

The Quality Assurance Supervisor, reporting to the Quality Manager, Distribution & Logistics, will lead day-to-day quality operations within Mattel’s distribution center network. This role is responsible for supervising quality personnel, driving compliance with Mattel quality standards, overseeing product inspections and rework activities, and ensuring customer-specific quality requirements are consistently met. The ideal candidate will combine strong operational leadership with analytical problem-solving skills to drive continuous improvement, enhance product quality, and support a best-in-class customer experience.

What Your Impact Will Be

• Lead, coach, and develop a team of quality associates, fostering a culture of accountability, safety, inclusion, and continuous improvement.
• Manage all supervisory responsibilities including hiring, training, performance management, employee development, and workforce planning.
• Ensure compliance with Mattel quality standards, policies, procedures, and safety requirements across distribution center operations.
• Oversee quality inspection programs including inbound, outbound, DTC, B2B, quarterly audits, spot checks, and customer-specific quality requirements.
• Manage quarantine, rework, disposition, and containment activities for nonconforming products.
• Develop and maintain quality metrics, KPI reporting, dashboards, and performance monitoring processes.
• Conduct root cause investigations using structured problem-solving methodologies and drive corrective and preventive actions.
• Support consumer complaint investigations, field quality issues, and product defect analysis to identify trends and improve product performance.
• Partner with operations, inventory, logistics, customer service, and vendor partners to resolve quality concerns and improve processes.
• Support supplier and value-added services (VAS) quality activities, including material evaluations, audits, and supplier feedback.
• Create, implement, and maintain training programs, standard work instructions, and quality documentation.
• Monitor inventory quality controls, cycle counts, transfers, adjustments, and audit activities to ensure inventory accuracy and compliance.
• Lead and participate in continuous improvement initiatives focused on quality, efficiency, scalability, and customer satisfaction.
• Serve as the primary site contact for quality-related inquiries from internal stakeholders, customers, and external partners.
• Perform additional duties and special projects as assigned.

Qualifications

Required Qualifications

• 3+ years of experience in quality, manufacturing, logistics, warehouse, or operational leadership role.
• Experience leading teams and managing employee performance in a fast-paced operational environment.
• Experience with quality systems, inspections, audits, corrective actions, and quality documentation.
• Strong analytical and problem-solving skills with the ability to investigate issues and make data-driven decisions.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively across multiple functions and locations.
• Ability to read, interpret, and apply procedures, reports, safety requirements, and operational documentation.
• Ability to lift up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to stand and walk for extended periods in a warehouse environment.

Preferred Qualifications

• Bachelor's degree in Quality, Engineering, Supply Chain, Operations, Business, or a related field.
• Experience in warehouse, distribution, logistics, or consumer products environments.
• Experience with Warehouse Management Systems (WMS).
• Knowledge of Quality Management Systems (QMS)
• Familiarity with consumer product safety, regulatory compliance, and quality standards.
• Experience conducting root cause analysis using methodologies such as 5 Whys, Fishbone, or similar tools.
• Bilingual in English and Spanish.
• Strong attention to detail.
• Effective leadership and coaching skills.
• Excellent organizational and prioritization abilities.
• Customer-focused mindset.
• Ability to manage multiple priorities in a dynamic environment.
• Strong collaboration and relationship-building skills.
• Proactive approach to identifying risks and driving solutions.

Additional Information

How We Work

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute:We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences.Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and https://www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.