Supervisor Quality Control

Zebra-Technologies; Morris Plains (NJ); Hybrid; USD 77,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Performance-based incentive

Comprehensive benefits

Job summary

Zebra Technologies is seeking a Quality Operations leader to oversee a mid-size QA team at our Morris Plains site. You’ll direct daily QC activities, drive CAPA actions, and ensure compliance with ISO 9001 and ISO 13485 while partnering with internal audits and Kaizen initiatives.

The role emphasizes data-driven KPI tracking, process improvements, and staff development through training and certification in SOPs and GDP, with a focus on high product quality and customer satisfaction.

Qualifications

• Associate's degree in a related field or equivalent supervisory experience in a related industry.
• 6-9 years experience including minimum 1 year as team lead / supervisor.
• Excellent written and verbal communication and problem solving.
• Working knowledge of ISO 9001 / ISO 13485 standards and guidelines.
• Knowledge of quality and statistical analysis tools and methodologies.

Responsibilities

• Oversee and coordinate the daily activities of the site QC team.
• Support internal quality audits and external regulatory/customer audits.
• Lead root cause investigations for non-conformances and CAPA closure.
• Drive Kaizen and Lean Six Sigma initiatives to reduce waste and improve inspection times.
• Develop, maintain and publish KPI dashboards for process quality.

Skills

Communication

Problem solving

Analytical skills

MS Office

ERP systems

Education

Associate's degree

Tools

MS Office

ERP systems

Statistical analysis tools

Job description

Overview:At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.Come make an impact every day at Zebra.What We're Looking For:The Quality team is responsible for planning, organizing, leading and controlling the Operational Quality function relating to the assurance of the quality of incoming and outgoing product quality and customer satisfaction within a specific site or geography.Oversees the work of a mid-size team of Quality Assurance professionals.Directly oversee, schedule, and coordinate the daily activities of the site QC team.Select, train, coach, and evaluate personnel to ensure high operational efficiency, competency, and professional development.Ensure all team members are trained and certified on relevant Standard Operating Procedures (SOPs), Good Documentation Practices (GDP), test methods, and regulatory requirements (ISO 9001 / ISO 13485).Develop, implement, and maintain technical QC systems, inspection plans, and test procedures aligned with ISO 9001 and ISO 13485 standards.Define and enforce standards, methods, and acceptance criteria for inspecting, sampling, and evaluating incoming materials, in-process assemblies and finished products.Support internal quality audits and external regulatory/customer audits, facilitating audit responses and corrective actions.Assist in validation, verification and qualification of inspection tools, fixtures, gauges and test equipment.Establish, maintain and publish critical KPI’s.Lead or support root cause investigations for non-conformances, OOS events, and customer complaints, drive CAPA’s to closure.Spearhead Kaizen, Lean Six Sigma initiatives to reduce variation, eliminate waste, and optimize inspection cycle times.Directs and prioritizes process quality audit assignments for subordinate staff to ensure compliance with ISO 9001 and ISO 13485 standards.Selects, trains, coaches, and manages the performance and development of the team to ensure the efficient operation of the quality function.Performs SOX and QA audits and supports the organization with internal and external audit activities, particularly those related to QMS and ISO compliance.Supports the organization with ongoing QMS compliance, preparation, testing, and monitoring of conformance to established quality assurance processes and standards (including ISO 9001 and ISO 13485).Provides leadership with suggestions for continuous improvement initiatives to ensure the highest levels of quality and customer satisfaction are met.Establishes, gathers, analyzes, maintains, and distributes process quality results and metrics to drive consistency.Defines and specifies the implementation of standards, methods, and procedures for quality check evaluations.Understands the interests of other stakeholders and communicates appropriately to inform or engage others in the resolution of process non-conformances.Communicates process quality standards and major non-conformances across the organization.Manages the execution of assigned process improvement initiatives to achieve continuous improvement in all relevant Quality KPIs.Preferred Education:Associate's degree in a related field or equivalent supervisory expenence in a related industryPreferred Work Experience:6-9 years experience including minimum 1 year as team lead / supervisorKey Skills and Competencies:-Effective written and verbal communication skills-Must possess strong problem solving, decisior>making and analytical skills -Intermediate level skills in MS Office and ERP systems-Working knowledge of ISO standards and guidelines-Knowledge of quality and statistical analysis tools and methodologiesEqual Opportunity Employer:Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [e-mail] Your Rights:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfConozca sus Derechos:https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdfWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [e-mail] .Pay Range:$76,640.00 - $114,960.00 AnnualIncentive Compensation:In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 10% of base pay, in accordance with the terms of the applicable incentive plan.Zebra Total Rewards:Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.Salary offered will vary depending on your location, job-related skills, knowledge, and experience.Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.Benefits:We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.Job Posting Statement:To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.AI Technology Statement:Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .