Supervisor, Quality Assurance (QA)

HAECO Group; Lake City (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and quarterly bonus

Comprehensive medical, dental, and VIs

401(k) with company match

Generous paid time off

Professional development opportunities

Job summary

AAR Corp. is seeking a Supervisor, Quality Assurance to lead daily QA activities, oversee auditors and inspectors, and ensure compliance with regulatory requirements. You will manage audits, investigations, CAPAs, and surveillance projects, while mentoring staff and supporting audits with customers and regulators.

The role requires FAA knowledge, strong communication, and the ability to travel. AAP experience and leadership are highly valued.

Qualifications

• Minimum five years hands-on aircraft maintenance or five years in a related aviation field.
• Familiar with FAA regulations: 14 CFR 43, 145 and 121.
• Strong written, verbal, and interpersonal skills.

Responsibilities

• Coordinate day-to-day QA activities to complete audits, investigations and corrective actions per schedule.
• Monitor workload and ensure adequate QA support for operations.
• Review reports and evidence for completeness and regulatory compliance before submission.
• Mentor QA Auditors and Safety Inspectors to ensure consistent application of procedures.
• Assist in development and maintenance of audit schedules and quality metrics.
• Support regulatory inspections and customer audits as assigned.

Skills

Communication skills

Aircraft maintenance experience

Regulatory compliance

Problem solving

Team leadership

Flexibility/travel

Education

High school diploma or equivalent

A&P certification (preferred)

Tools

Word processing

Spreadsheets

Data analysis tools

Job description

Supervisor, Quality Assurance

About AAR Corp:

AAR Corp. (NYSE: AIR) is a global aerospace and defense aftermarket solutions company that employs more than 6,000 people across over 60 sites in over 20 countries. Headquartered in the Chicago, Illinois area, AAR supports commercial and government customers in more than 100 countries through four operating segments: Parts Supply, Integrated Solutions, Repair and Engineering and Expeditionary Services. AAR’s purpose is to empower people to build innovative aerospace solutions today so you can safely reach your destination tomorrow. The company’s mission is to go above and beyond to provide value-driven aerospace aftermarket solutions to meet the evolving needs of our customers worldwide. AAR constantly searches for the right thing to do for its customers, employees, partners and for society.

• Competitive salary and quarterly bonus package
• Comprehensive benefits include medical, dental, and vision coverage.
• 401(k) retirement plan with company match
• Generous paid time off program
• Professional development and career advancement opportunities

Position Overview

The Supervisor, Quality Assurance is directly responsible to the Manager, Quality Assurance for the coordination and oversight of daily Quality Assurance activities. The Supervisor, Quality Assurance provides leadership, direction and support to Quality Assurance Auditors and Safety Inspectors and assists in the administration and execution of the Quality Assurance Program.

What you will be responsible for:

• Coordinating day-to-day Quality Assurance activities to ensure audits, surveillance activities, investigations, corrective action follow-up reviews, and assigned quality projects are completed in accordance with established schedules and priorities.
• Assigning and monitoring the workload of Quality Assurance Auditors and Safety Inspectors to ensure adequate support of the Quality Assurance Program and appropriate coverage for facility operations.
• Monitoring the completion status of audits, investigations, Corrective Action Requests (CARs), Corrective Action Follow Up audits (CAFUs), surveillance activities and special assignments and providing status updates to the Manager, Quality Assurance.
• Reviewing audit reports, surveillance findings, investigation reports, objective evidence, and supporting documentation for completeness, accuracy, clarity and procedural compliance before submission to the Manager, Quality Assurance.
• Assisting Quality Assurance personnel with interpretation and consistent application of company manuals, regulatory requirements, customer requirements, audit criteria, surveillance processes and investigation procedures.
• Providing mentoring, coaching and on-the-job training support to Quality Assurance Auditors and Safety Inspectors to promote consistent application of audit, surveillance, investigation, documentation and risk-identification techniques.
• Assisting the Manager, Quality Assurance with the development, administration and maintenance of audit schedules, surveillance plans, corrective action follow-up schedules, staffing assignments, and quality performance metrics.
• Supporting the development, review, implementation and monitoring of corrective and preventive actions resulting from internal audits, investigations, customer findings, FAA findings, occurrence reports, surveillance activities and quality system reviews.
• Coordinating quality investigations assigned by the Manager, Quality Assurance and assisting with root cause analysis activities to identify systemic deficiencies, contributing factors and opportunities for improvement.
• Monitoring quality-system trends, repeat findings, recurring discrepancies, overdue actions, surveillance results and adverse performance indicators, and reporting significant or emerging concerns to the Manager, Quality Assurance.
• Assisting with regulatory inspections, customer audits, external quality assessments, and special quality projects as assigned by the Manager, Quality Assurance.
• Reviewing proposed Corrective Action Requests developed by Quality Assurance Auditors or Safety Inspectors for completeness and supporting evidence before submission to the Manager, Quality Assurance for classification, approval and formal issuance.
• Coordinating follow-up activities to verify assigned corrective actions have been implemented and supporting effectiveness reviews when performed by properly qualified Quality Assurance personnel.
• Ensuring Quality Assurance records, including audit, surveillance, investigation, CAR, CAFU and supporting records are properly entered, maintained, and retained in accordance with established company requirements.
• Ensuring personnel assigned to audits and specialized Quality Assurance activities possess the training, experience, knowledge and documented qualifications required for the activity, and elevating qualification or resource concerns to the Manager, Quality Assurance.
• Being authorized to act on behalf of the Quality Assurance department within the scope of assigned duties and responsibilities and within the authority delegated by the Manager, Quality Assurance.

Delegation of Responsibilities:

The duties and responsibilities of the Supervisor, Quality Assurance may be delegated to any qualified person through coordination with the Manager, Quality Assurance. However, such delegation does not relieve the Supervisor, Quality Assurance of the overall responsibility for ensuring assigned Quality Assurance activities are properly administered, completed and monitored in accordance with approved procedures, regulatory requirements and company policy.

What you will need to be successful in this role (Requirements):

• Ability to communicate effectively, both orally and in writing, using standard English
• Able to interface in a pleasant and professional manner with all departments, level of management, customers and vendors
• Must be willing to work irregular schedule when required.
• Familiar with the following FAA regulations: 14 CFR 43, 145 and 121
• Five years hands-on Aircraft Maintenance experience or five years specialized experience in a related aviation field.
• Demonstrated proficiency with PC applications (Word Processing, Spreadsheets, and Data Analysis tools).
• Strong written, verbal, presentation and interpersonal skills.
• Be able to analyze information and utilize problem solving skills.
• Be able to work under adverse conditions in a production / aircraft hangar environment.
• High School diploma or equivalent
• Ability to travel occasionally
• 10 years of experience in transport category maintenance, inspection or equivalent military experience
• Read, write and understand the English language
• A&P certification preferred

Physical Requirements

• May be exposed to high level of noise, dust, vibration and chemical fumes (within OSHA limits).
• Ability to climb ladders and platforms occasionally attaining heights of various aircraft types
• Normal office environment where approximately 60% of work is performed in a sitting position with the remaining time walking and moving around the office and aircraft hangar area.
• Duties require typical bending, stooping, reaching, stretching, etc.
• Normal mental and visual attention along with manual coordination for keyboard operations is necessary approximately 25% of the time.
• Normal or corrected hearing and vision are required.
• Driver’s license is required for local and out of town travel
• Requires occasional domestic travel.

Physical Demands/Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility.
• The environmental characteristic for this position is office setting and aircraft hangar setting.

AAR provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and/or hiring process, please advise Human Resources.

This company considers candidates without regard to their race, color, religion, sex, sexual orientation, gender identity, and national origin.