Supervisor, QA Internal Operations

pciservices; Bedford (NH); On-site; USD 90,000 - 120,000; Full time

Job summary

PCI Pharma Services in Bedford, NH seeks a Supervisor, QA Internal Operations to lead a QA Operations team ensuring 7‑day on‑the‑floor QA oversight for clinical and commercial drug products. You will drive compliance with cGMP, support batch reviews, and partner with Manufacturing Operations, Visual Inspection, and Materials Management to resolve quality issues.

The role requires a Bachelor’s in a scientific field, 5+ years of pharma/biotech experience, and strong organizational and

Qualifications

• Bachelor's Degree in relevant scientific discipline.
• 5+ years pharmaceutical or biotech industry experience.
• 3+ years QA Operations role supporting late stage clinical/commercial production.
• ASQ certification preferred.
• Excellent organizational and communication skills.

Responsibilities

• Oversee QA support for daily cGMP manufacturing operations.
• Coordinate cross-functional teams to improve procedures for line clearances, labeling, packaging and material release.
• Support production scheduling by monitoring schedules and factors affecting them.
• Supervise labeling and disposition functions, including AQL sampling and inspection of final lots.
• Review and approve Blue Mountain documents and work orders.
• Conduct staff performance reviews and align goals to corporate initiatives.
• Ensure staff training is current and in good standing.
• Assist with batch record reviews and generation of CoAs.
• Support external client audits and regulatory inspections.

Education

Bachelor's Degree in relevant scientific discipline

5+ years pharmaceutical/biotech experience

3+ years QA Operations experience in late-stage prod

ASQ certification

Excellent communication & organizational skills

Tools

MS Word

MS Excel

Documentation systems

Job description

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

JOB DESCRIPTION

Position Title: Supervisor, QA Internal Operations

Location: Bedford, NH

Department: Quality Assurance Internal Operations

Reporting To: Senior Manager QA Operations

Responsible For (Staff): Yes

The Supervisor, QA Internal Operations is responsible for leading a team of QA Operations Associates responsible for on-the-floor support (Quality in Plant -or QIP) that provides 7 days a week QA oversight. This includes providing QA support in the manufacturing of clinical and commercial drug products/medical devices to ensure compliance with the principles and guidelines of cGMP. The QA Supervisor assists in assisting with quality systems, such as laboratory control, investigation management, materials management, document control and training to ensure control of the manufacturing process. This position will actively partner with Manufacturing Operations, Visual Inspection, Materials Management, and other supporting departments to provide compliance and technical guidance to ensure quality issues are identified and resolved in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee and provide QA support and guidance for daily cGMP manufacturing operations.
• Coordinate with cross-functional teams to continually improve procedures with respect to area line clearances, labeling, packaging and material release.
• Support scheduling activities by monitoring the production and visual inspection schedules and reviewing factors that may impact schedules.
• Oversee and assist employees with product / material labeling and disposition functions, routine manufacturing area line clearances; Assist with AQL Sampling and Inspection of Final Package Lots.
• Review and approval of Blue Mountain documents and work orders
• Complete staff performance reviews and align personnel goals to corporate initiatives.
• Ensure all pertinent training is assigned to staff, and employee training is in good standing
• Assist with review of master and executed raw material records and logbooks
• Review of associated QC data to support facility and products
• Participation in writing or revising Standard Operating Procedures, material control procedures, deviations, CAPA's, and Quality Investigations when applicable.
• Support external client audits at LSNE, and regulatory inspections
• Obtain gown qualification for sterile manufacturing line clears
• Maintain and evaluate current processes and procedures, and look for opportunities for continuous improvement
• Other duties as assigned
• Guide personnel indirectly and directly involved in GMP operations pertaining to cGMP compliance, internal procedures, regulatory requirements and industry best practices
• Assist QA Specialists in batch record reviews and generating CoAs

QUALIFICATIONS

• Bachelor's Degree in relevant scientific discipline
• 5+ years of pharmaceutical or biotech industry experience
• 3+ years of experience in a QA Operations role supporting late stage clinical and/or commercial production, or equivalent.
• ASQ certification Highly preferred
• Exceptional organizational skills and attention to detail
• Ability to make risk based decisions and resolve issues with minimal guidance
• Excellent interpersonal skills and the ability to communicate well orally and in writing
• Proficiency in MS Office including Word, and Excel
• Excellent verbal and written communication skills required

Preferred

• Ability to supervise and lead people in a dynamic, fast paced work environment
• Honesty, integrity, respect and courtesy with all colleagues
• Creative with the ability to work with minimal supervision and balanced with independent thinking
• Resilient through operational and organizational change
• Ability to coach, train, and mentor others
• Cross functional staff, members of management, internal and external clients, members of the Quality organization

#LI-RS1

Join us and be part of building the bridge between life changing therapies and patients.

Let's talk future

Equal Employment Opportunity (EEO) Statement

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer.

We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company's purpose: Together, delivering life-changing therapies.

We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, resp