Supervisor, Promotions/Special Events

San Manuel; Highland (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

San Manuel seeks a Supervisor, Promotions/Special Events to lead on-site and off-site promotions and events. You will supervise Representatives, Coordinators, and contracted staff, ensuring flawless execution and guest satisfaction.

Responsibilities include promoting planning, coordinating with Brand/Marketing teams, and ensuring strict confidentiality and regulatory compliance. This role requires strong leadership in a fast-paced casino environment.

Qualifications

• Bachelor’s degree in a related field is required.
• Minimum one (1) year of customer service experience required.
• Minimum two (2) years of Casino Marketing experience preferred.
• Minimum one (1) year of Promotions/Special Events experience preferred.

Responsibilities

• Oversees daily staff activities to ensure successful events and promotions as measured by guest satisfaction.
• Oversees promotional planning, execution and financial reconciliation with guidance to Coordinators and Representatives.
• Assists with setup and execution of casino promotions and special events; tests technical systems and equipment for efficiency and integrity.
• Assists Manager in all aspects of the department, including monthly promotions for slots and table games; supports related events.
• Maintains confidentiality and uses best practices in duties with care and attention to detail.

Skills

Public speaking

Multi-tasking

English proficiency

Education

Bachelor’s degree in a related field

Tools

Microsoft Word

Microsoft Excel

Job description

Supervisor, Promotions/Special Events### Supervisor, Promotions/Special EventsApply: Highland, CA: Full time: Posted Yesterday: R0018076Under the direction of the Manager, Promotions/Special Events, the Supervisor, Promotions/Special Events will be an integral part of the Promotions/Special Events department. Assists and implements promotions and special events both on-site and off-site. Supervises the Promotion/Special Events Representatives, Coordinators, and any contracted staff. Maintains a strict level of confidentiality and acts in a manner consistent with all legal and regulatory requirements and compliance with relevant laws and regulations. Collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission, and values.**ESSENTIAL DUTIES AND RESPONSIBILITIES** 1. Oversees the daily activities of staff to ensure the successful operation of events and promotions as measured by guest satisfaction.2. Oversees promotional planning, execution and financial reconciliation process by providing guidance to a team of Coordinators and Representative. Reviews, proofs and edits promotional documentation in accordance with policies and procedures.3. Assists with setup and execution of all casino promotions and special events. Conducts tests of the technical systems and equipment to ensure operational efficiencies and to protect the integrity of all promotions.4. Assists the Manager in all aspects of the Promotions/Special Events department to include but not limited to, monthly promotions for slots, tables, slot tournaments, table tournaments, and any additional related promotions or special events.5. Ensures team, and self, are using best practices in which a variety of duties are performed with extreme care, diligence, and attention to detail. Maintains confidentiality of all privileged information.6. Assists in creating training programs and procedures to increase operational efficacy and efficiency.7. Communicates effectively with all departments, customers, sponsors venues, and vendors to coordinate and implement all promotions and special events. Collaborates with Brand Marketing, Strategic Marketing, and Property Marketing to provide advertising support for promotions and events in a timely manner.8. Performs other duties as assigned to support the efficient operation of the department. **SUPERVISORY** **RESPONSIBILITIES** Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles. **EDUCATION, EXPERIENCE AND QUALIFICATIONS** * Bachelor’s degree in a related field required.* Minimum one (1) year of customer service experience required.* Minimum two (2) years of Casino Marketing experience preferred.* Minimum one (1) year of Promotions/Special Events experience preferred.* Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above. **KNOWLEDGE, SKILLS AND ABILITIES (KSA)** * Experience speaking to large groups of people preferred.* Must be 21 years of age.* Intermediate-level proficiency using Microsoft Word and Excel.* Demonstrates maturity and poise; ability to employ perfect discretion in sensitive situations.* Must be able to clearly speak, read, and write in the English language.* Ability to multi-task while maintaining sound judgment and superior decision-making.* Ability to effectively present information and respond to questions from customers, other departments, and the public. **LICENSES, CERTIFICATIONS AND REGISTRATIONS** * At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.* Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required. **PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT** The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.* Primary work environment is in a climate-controlled Casino & Resort setting.* Work requires travel to attend meetings, trade shows, and conferences.* Incumbents may be required to work evening, weekend and holiday shifts.* Must be able to work in a fast-paced, high-demand environment.* Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.* Sedentary work: involves sitting some of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.* Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.* Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.* Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.* Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.* Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.* Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.* The employee may be exposed to fumes or airborne particles including secondhand smoke.Reasonable accommodation will be made in compliance with all applicable law.As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!