Supervisor, Professional Coding

ROI Search Group; Indianapolis (IN); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

PTO

Job summary

ROI Search Group is partnering with a prominent healthcare system in Indianapolis to recruit a Supervisor, Professional Coding. The role leads a remote-leaning team of 11–15 professional coders with quarterly onsite attendance in Indianapolis.

The ideal candidate will oversee audits, onboarding, training, and staff development while providing hands-on support as needed. Strong leadership, process improvement, and regulatory compliance are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum of five years of professional coding experience, preferably in physician practices or hospital-based services.
• Active Certified Professional Coder (CPC) certification required; leadership focus.
• Previous supervisory or leadership experience preferred; ability to coach and develop employees.
• Experience with coder audits, education, denial management, and productivity/quality monitoring.
• Strong knowledge of professional coding guidelines, E/M coding, and regulatory compliance.
• Epic experience is required.
• Ability to work effectively under deadlines with high accuracy.
• Strong problem-solving, organizational, and communication skills.
• Ability to lead within a primarily remote environment.

Responsibilities

• Provide day-to-day leadership and oversight for 11 to 15 professional coders.
• Monitor performance, productivity, quality, attendance, and department goals.
• Lead monthly coder audits and deliver timely feedback and education.
• Oversee onboarding, training, and ongoing professional development.
• Set expectations, hold staff accountable, and foster collaboration.
• Address performance concerns and manage coaching and disciplinary actions.
• Serve as primary resource for coding questions, staff development, and guidance.
• Maintain strong remote team communication and engagement.
• Provide hands-on support with coding queues when needed.
• Maintain and update coding resources and reference materials.

Skills

Leadership

Communication

Remote management

Team motivation

Coding knowledge

Education

CPC Certification

Tools

Epic

Job description

Our client is seeking a Supervisor, Professional Coding, to join a prominent healthcare system based in Indianapolis. This position offers a hybrid work arrangement and is primarily remote, with quarterly onsite attendance in Indianapolis. Additional on-site attendance may occasionally be required based on departmental or business needs.

The Supervisor, Professional Coding provides leadership and oversight for a team of approximately 11 to 15 professional coders, ensuring accurate, timely, and compliant professional coding across multiple specialties. This is a newly created leadership position within an established department with a strong history of employee retention.

The primary focus of this position is people leadership rather than day-to-day coding. The Supervisor, Professional Coding is responsible for team performance, monthly coding audits, productivity and quality monitoring, onboarding, training, ongoing education, coaching, and performance management. This individual also serves as the primary resource for coding questions and staff development and should have the technical expertise to support charge review, claim edit, coding denial, and other coding work queues when needed.

TheSupervisor, Professional Coding should be confident leading a primarily remote team, providing constructive feedback, holding employees accountable, and addressing performance concerns while maintaining a supportive and respectful work environment. The successful candidate will be proactive, organized, collaborative, self-motivated, and solutions oriented. This individual must be comfortable taking initiative, managing recurring responsibilities without repeated reminders, identifying gaps, and bringing forward potential solutions rather than waiting for step-by-step direction.

This position offers the opportunity to help shape a newly created leadership role, improve coding workflows, develop employees, and contribute ideas within a supportive department. The organization offers an environment where leaders can be creative, implement meaningful improvements, and contribute to services that support vulnerable populations throughout Marion County.

Key Responsibilities:

Team Leadership & Development

• Provide day-to-day leadership and oversight for approximately 11 to 15 professional coders.
• Monitor employee performance, productivity, quality, attendance, and achievement of departmental expectations.
• Conduct monthly coder audits and provide timely feedback, coaching, and education to coding team members based on the findings.
• Lead onboarding and training for new employees and provide ongoing education and professional development for existing team members.
• Establish clear expectations and hold employees accountable while fostering a collaborative and supportive team environment.
• Address performance concerns directly and appropriately, lead coaching and performance-related conversations, support performance improvement plans and progressive discipline, and partner with management when additional intervention is necessary.
• Serve as the primary resource for coding questions, staff development, and technical guidance.
• Maintain strong communication, engagement, and accountability within a primarily remote team.
• Serve as a positive role model and team leader, demonstrating support for management decisions and organizational initiatives.
• Provide hands-on assistance with coding, charge review, claim edit, and coding denial work queues when necessary while maintaining a primary focus on team leadership and development.
• Maintain and update departmental coding resources, tip sheets, and SharePoint materials as coding guidelines and internal processes change.

Coding, Auditing & Compliance

• Provide oversight and technical guidance related to the accurate assignment of diagnosis, procedure, CPT, HCPCS, and Evaluation and Management codes in accordance with coding guidelines, payer requirements, and departmental standards.
• Conduct monthly audits of coder work by comparing assigned codes with provider documentation and applicable coding guidelines to ensure accuracy, appropriate documentation, and regulatory compliance.
• Monitor productivity and quality metrics and identify opportunities for individual and team improvement.
• Review coder‑assigned codes against provider documentation for accuracy and compliance and provide clear, constructive feedback and education to the coder.
• Maintain current knowledge of coding guidelines, governmental regulations, payer requirements, and medical policy updates.
• Apply Local Coverage Determination (LCD) requirements and other medical necessity guidelines as appropriate.
• Identify coding or compliance concerns and elevate significant issues to management in a timely manner.

Coding Team Education & Revenue Cycle Support

• Provide coding, documentation, compliance, and work queue education to new and existing coding team members.
• Meet with coders individually or as a team to review audit findings, coding requirements, documentation concerns, productivity expectations, and opportunities for improvement.
• Ensure coding team members follow established query and escalation processes when documentation requires clarification or completion for accurate and compliant coding.
• Oversee and support charge review, claim edit, coding denial, and other coding work queues, helping team members identify and resolve coding-related issues.
• Partner with Accounts Receivable and other Revenue Cycle team members to address coding, documentation, charge, and claim-related questions.
• Identify opportunities to improve first-pass clean claim accuracy and reduce preventable coding-related denials.

Charge Capture & Process Improvement

• Provide oversight and support for professional coding and charge review activities, ensuring assigned codes and charges are supported by documentation and applicable professional coding requirements.
• Proactively identify gaps and recommend practical solutions to improve coding workflows, productivity, quality, compliance, and operational efficiency.
• Monitor coding guideline, payer, and medical policy changes; communicate relevant updates to the coding team; and update departmental reference materials and SharePoint resources as needed.
• Identify coding or policy changes requiring system modifications and communicate those needs promptly so appropriate Epic updates can be evaluated and implemented.
• Participate in departmental initiatives focused on continuous improvement, education, compliance, and Revenue Cycle performance.

Required Qualifications:

• High school diploma or equivalent required.
• Minimum of five years of professional coding experience, preferably within physician practices, professional services, behavioral or mental health services, FQHCs, or hospital-based professional services.
• Active Certified Professional Coder or Certified Coding Specialist -- Physician-based certification required. CPC is strongly preferred due to the department's professional coding focus.
• Previous supervisory, team lead, or comparable leadership experience preferred. Candidates must demonstrate the ability to lead others, coach and develop employees, address performance concerns, take initiative, and hold team members accountable.
• Experience with professional coder audits, coder education, denial management, documentation review, productivity and quality monitoring, and coding work queues highly desirable.
• Strong knowledge of professional coding guidelines, E&M coding, medical necessity, payer requirements, and regulatory compliance.
• Epic experience required.
• Experience reviewing coder‑assigned codes against provider documentation and delivering constructive coding, compliance, productivity, and performance feedback to employees.
• Ability to work effectively under deadlines while maintaining a high level of accuracy.
• Strong problem‑solving, motivational, organizational, and communication skills.
• Ability to work collaboratively and contribute to team goals and departmental accountabilities.
• Ability to take initiative, independently manage recurring responsibilities, prioritize competing needs, identify solutions, and effectively lead within a primarily remote environment without requiring step-by-step direction.

Preferred Qualifications:

• Associate or bachelor's degree preferred.
• Dental, vision, and/or Durable Medical Equipment (DME) coding experience is a plus.
• FQHC coding experience preferred.
• MD Audit experience preferred but not required.

Benefits:

This position offers competitive compensation with comprehensive health insurance coverage, including dental and vision, STD, and LTD, Life Insurance, Accident, Critical Illness, Pet Insurance, Identity Theft Protection and Employee Assistance. In addition, the organization offers a choice of retirement plans with generous matching. Recognizing the need for work life balance, the company offers a comprehensive PTO package for their team members.

About ROI Search Group:

ROI Search Group is a staffing and executive search firm based near Indianapolis, IN, specializing in direct hire, contract, and contract-to-hire placements, along with executive and specialized searches. Our proven methodology allows us to attract top talent while supporting candidates in their career progression. By aligning with the priorities of both clients and candidates, we create long-term, successful partnerships. At ROI Search Group, we are dedicated to providing exceptional staffing and executive search solutions that drive organizational growth and career advancement. We take pride in our commitment to excellence, integrity, and building meaningful professional connections.