Supervisor, Primary Care

Yale NewHaven Health; New Haven (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Yale New Haven Health seeks a Supervisor of Ambulatory Operations to lead daily operations at small ambulatory sites in New Haven, CT. The role covers staffing, performance improvement, site design, and regulatory compliance within ambulatory care.

Candidates should have a minimum of 3 years in healthcare supervisory/operations roles; Bachelor's degree is preferred and MS Office proficiency is essential. The position emphasizes collaboration across departments and program development.

Qualifications

• Excellent written and oral communication skills.
• Proficient with Microsoft Office including Excel, Word, and PowerPoint.
• Knowledge of health care industry desirable.
• Ability to multitask high volume activity and coordinate across departments.

Responsibilities

• Leads and directs administrative activities of assigned ambulatory site with 20 or fewer exam rooms.
• Designs and implements clinical and fiscal program philosophies and strategic goals.
• Oversees onboarding and integration of new clinicians into ambulatory care.
• Collaborates with legal, risk, and compliance to ensure regulatory adherence.
• Participates in site design, refurbishment, and coordination across projects.
• Develops and maintains standardized work policies to improve operational efficiency.

Skills

Communication

Multitasking

Microsoft Office

Healthcare knowledge

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

MS Office

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Working in collaboration with the Director, Ambulatory Operations, the Supervisor, Ambulatory Operations position strategically leads and monitors the daily operations, optimization efforts, transformational projects, clinic design, space allocation, staffing models and development, performance improvement, business plans, patient experience, clinician relations, care coordination, and other responsibilities for assigned "Small" or "Micro" sized Hospital-based or Community-based ambulatory site. Exemplifies behaviors reflecting Service Excellence and support of the Strategic Dimensions by modeling the Core Success Factors as described in the Performance Review.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Leadership:
  • 1.1Manages and directs the administrative activities of assigned small/micro size Hospital-based or Community-based ambulatory site with one or no minor service offerings, and 20 or less Exam Rooms
• 2.Business Strategy and Implementation: Creates and contributes to strategic operational plans, identifies opportunities for innovation, continuously improves ambulatory care delivery models, and ensures the understanding, alignment, and commitment of all staff within span of control.
• 2.1Collaborates with leadership to design, develop, and implement clinically and fiscally responsible program philosophies, strategic goals and objectives
• 3.Human Resources Management. Effectively utilizes existing process to select, align, develop, inspire, motivate and retain a team of highly skilled professionals.
• 3.1Coordinates the onboarding process of new clinicians to the practice and all operational aspects of integrating new clinicians into Ambulatory Care. Follows the onboarding guidelines to ensure newly hired clinicians are successful.
• 4.Collaborates with Legal, Risk Management, and Compliance departments to guarantee proper compliance activities and safeguards. Ensures practices, procedures, and policies comply with state, federal, and other regulatory agencies.
• 5.Site Locations: Participates in Ambulatory site design and refurbishment, including expansion or consolidation, and ensures sites comply with all applicable regulatory requirements. Collaborates with necessary work streams across the enterprise to coordinate and manage project timelines and resources.
• 6.Operational & Financial Management:
• 6.1Develops, coordinates, and maintains standardized work policies and procedures to improve operational effectiveness, level of care, and efficiency within span of control to achieve organizational goals
• 7.Performs other duties as assigned and/or required.

Qualifications

EDUCATION

High School Diploma or equivalent required. Bachelor's degree preferred.

EXPERIENCE

A minimum of three (3) years of healthcare supervisory and operations experience, preferred in an ambulatory practice setting. YNHHS employees may substitute 3 years of internal experience in a clinical/ office setting.

SPECIAL SKILLS

Excellent written and oral communication skills. Proficient with Microsoft Office including Excel, Word, and PowerPoint. Knowledge of health care industry desirable. Ability to multitask high volume activity, other practice management software. Ability to deal with all levels of management and different types of staff.