SUPERVISOR PRACTICE

Carson Tahoe Health; Carson City (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

Carson Tahoe Health's Carson City Medical Group Support Services is seeking a full-time administrator to oversee day-to-day front and back office operations in a clinic, manage scheduling, billing, and registrations, and supervise staff to ensure smooth patient flow.

Responsibilities include handling patient calls, reception, rooming and preparing patients for exams, taking vitals, and assisting with diagnostic procedures and treatments, while maintaining high-quality service and compliance with

Qualifications

• High school diploma or equivalent required.
• Medical Assistant certification preferred.
• Two years progressive experience in a medical environment including insurance verification and referral process.
• Strong demonstrated computer program skills in practice management programs and Microsoft Office Suite.
• Experience working with an Electronic Medical Record.
• Knowledge of medical terminology.
• Strong verbal and written communication and interpersonal skills.
• Ability to manage time effectively and multitask.
• Demonstrated organizational skills to assure follow through on assignments.

Responsibilities

• Insures the clinic and office staff is completing their tasks in a professional, efficient and timely manner.
• Assigns work tasks to employees as staffing levels and patient volumes fluctuate.
• Develops and manages the employee's time off schedules and daily coverage arrangements.
• Identifies, analyzes, and resolves work related problems.
• Orders office supplies following protocols.
• Reviews timecards and submits per required protocols.
• Prepares memos, correspondence, Excel reports, and other documents as needed.
• Provides Billing Department requested documentation in a timely manner.
• Manages the petty cash drawers and insures daily balance procedures are followed.
• Insures the daily bank deposit is made at the practice location.
• Participates as requested in Site Operations Meetings.

Skills

Communication skills

Interpersonal skills

Time management

Multitasking

Medical terminology

Supervisory experience

Education

High school diploma or equivalent

Medical Assistant certification

Tools

Electronic Medical Record (EMR)

Microsoft Office Suite

Practice management software

Job description

US:NV:Carson City Medical Group Support Services

Full Time

Summary

Oversees and coordinates the day to day front and back office functions for a clinic practice including assuring smooth and efficient operations, controlling equipment and supply inventory, supervising staff, providing high quality patient service and flow. Performs all front office administrative and clerical duties including handling patient phone calls, reception, scheduling and registration, processing charges/copayments and issuing receipts, record maintenance, and office banking deposits. Performs clinical medical assistant duties including rooming and preparing patients for exams, taking vitals and assisting with diagnostic procedures and treatments.

Qualifications

• High school diploma or equivalent required.
• Medical Assistant certification preferred
• Previous supervisory experience in a medical practice preferred
• Two (2) years progressive experience in a medical environment including experience with the insurance verification and referral process. Clinic practice experience preferred.
• Strong demonstrated computer program skills in practice management programs and Microsoft Office Suite
• Experience working with an Electronic Medical Record
• Knowledge of medical terminology
• Strong verbal and written communication and interpersonal skills
• Ability to manage time effectively and multitask.
• Demonstrated organizational skills to assure follow through on assignments

Essential Functions

• Insures the clinic and office staff is completing their tasks in a professional, efficient and timely manner.
• Assigns work tasks to employees as staffing levels and patient volumes fluctuate.
• Develops and manages the employee's time off schedules and daily coverage arrangements.
• Identifies, analyzes, and resolves work related problems.
• Orders office supplies following protocols.
• Reviews timecards and submits per required protocols. .
• Prepares memos, correspondence, Excel reports, and other documents as needed.
• Provides Billing Department requested documentation in a timely manner.
• Manages the petty cash drawers and insures daily balance procedures are followed.
• Insures the daily bank deposit is made at the practice location.
• Participates as requested in Site Operations Meetings.
• Sets up provider monthly schedules, three months in advance. Tracks vacation requests, CME time, days of etc. Makes all necessary template changes as needed.
• Responsible for the review of all provider schedules 48 hours in advance and approve the final schedules each night.
• Participates in quality control and performance improvement activities as determined by federal, state, local and corporate regulations.
• Assures implementation, monitoring and adherence to all applicable governmental regulated patient care and business standards.
• Performs the following supervisory functions of the Practice: coordinates and insures employee orientation and training is conducted, reviews and approves leave requests to accommodate work volume, daily supervision of staff, coordinates breaks and lunch schedules. in conjunction with the Practice Manager, completes 90-day and annual performance appraisals and any disciplinary actions for staff. Coordinates with Practice Manager in determining staffing needs for the department. Interviews and makes recommendations for hiring staff. Coordinates with Practice Manager on the recruitment and orientation of new staff.
• Handles and assists staff in addressing any patient complaints within the practice according to policy
• Works with the Practice Manager and staff to implement improvements, problem solve, and identify and resolve operational issues.
• Assists the Practice Manager with developing and implementing policies and procedures.
• Schedules patient appointments with providers per clinic procedure.
• Collects copays.
• Provides patients with lab orders at check out.
• Enters labs and scans into patient charts.
• Scans and indexes fax server documents.
• Rooming patients to exam/procedure room. Documenting chief complaint, taking vital signs, and preparing patient for exam.
• Assist physicians with examination, diagnostic procedures and treatments.
• Handling of patient telephone calls regarding refills, problems, questions, etc.
• Schedule tests, labs, and treatments.
• Refilling of patients medications with physician’s approval.
• Fulfill clerical responsibilities which may include sending/receiving of medical records, obtaining lab/x-ray reports, hospital notes, referral information, completion of forms and requisitions as needed, scheduling appointments as needed.
• Cleaning of exam/procedure rooms, stock exam/procedure rooms with supplies, sterilization of medical equipment.