Supervisor Physician Practice TOCA Orthopedics

bannerhealth; Tucson (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Banner Health’s TOCA at Banner Health in Tempe, AZ is seeking a Physician Practice Supervisor to lead non-physician staff and optimize daily operations. The role blends patient care oversight with team leadership, ensuring efficient service and a positive patient experience across clinics.

Responsibilities include staff supervision, scheduling, coordinating with physicians, and maintaining policies in line with regulatory requirements. Monday–Friday schedule and day shift apply.

Qualifications

• Requires an Associate's Degree or higher.
• Two years of experience in a physician's office or medical environment.
• Excellent communication and organizational skills required.

Responsibilities

• Supervises day-to-day activities of non-physician staff and monitors operations.
• Trains, coaches, motivates, and evaluates staff; schedules across offices.
• Oversees reception, scheduling, patient service areas, and records management.
• Liaisons between staff and physicians to ensure quality patient care.
• Maintains office policies in line with physician and facility requirements.
• Identifies maintenance needs and coordinates supplies and repairs.
• Covers front and back office functions and may assist with medications.
• Understands referral and authorization processes and navigates multiple computer systems.

Skills

Communication skills

Literacy & numeracy

Organizational skills

Supervisory ability

Education

Associate's Degree

Bachelor's degree preferred

Job description

Primary City/State:

Tempe, Arizona

Department Name:

Admin-Clinic

Work Shift:

Day

Job Category:

Clinical Support

Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities.

TOCA at Banner Health has built a reputation for excellence in Arizona for 70 years as the first and foremost orthopedic group. Our Nationally and Internationally recognized orthopedic physicians and surgeons use the most advanced, proven technologies for the best recovery possible. We are the forefront of the Integrated Service Model and committed to continually improving our delivery of orthopedic care to meet the needs of our patients. Our board certified and fellow trained physicians specialize in: fracture care, joint replacement, sports medicine, physical therapy, digital x-ray, and more. We are also honored to be the official team physicians and orthopedic surgeons for Arizona State University.

As a Physician Practice Supervisor, you will have the opportunity to combine your love of patient care with your ability to rally and motivate a team. You play a critical role in the positive patient experience as you support the daily operations and short and long term strategy.

Locations:

TOCA at Banner Health 5002 S Mill Ave. Tempe, AZ

Schedule: Monday - Friday 8 hour shifts between 7:00am - 5:00pm

POSITION SUMMARY

This position works to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care.

CORE FUNCTIONS

1. Supervises the day to day activities of non physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary.
2. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non physician staff ensuring that staff is appropriately deployed among offices.
3. Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
4. Functions as a liaison between non physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed.
5. Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements.
6. Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible.
7. Covers front and/or back office functions. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice.
8. This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities.

MINIMUM QUALIFICATIONS

• Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate’s Degree.
• Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license.
• Requires a level of knowledge and ability normally demonstrated by at least two years experience in a physician's office or medical environment. Requires excellent communication and organizational skills.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Bachelor's degree preferred.
• Experience in a leadership or coordinator capacity preferred.
• Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.