Supervisor, Phlebotomy - Laboratory - Full Time, Days

NYU Langone Health System; Village of Patchogue (NY); On-site; USD 58,500 - 84,408; Full time

Job summary

A healthcare provider in New York is seeking a Supervisor of Phlebotomy to oversee laboratory operations. Candidates should have at least 3 years of supervisory experience and a certification in phlebotomy. Responsibilities include managing workflow, ensuring compliance, and maintaining quality assurance. The position offers a salary range of $58,500.00 – $84,408.50 annually, dependent on experience and education. Candidates must also demonstrate strong customer service, analytical, and organizational skills.

Qualifications

• Minimum 3 years of phlebotomy supervisor experience in a hospital or healthcare setting.
• Strong knowledge of laboratory and hospital information systems.
• Familiarity with regulatory agencies like DNV, NYSDOH.

Responsibilities

• Plan, direct, and control laboratory phlebotomy operations.
• Ensure staffing levels and regulatory compliance in service centers.
• Oversee Quality Assurance functions and problem resolution.

Skills

Customer service skills

Analytical skills

Interpersonal skills

Strong organizational skills

Strong computer background

Education

AA or BS preferred

Phlebotomy Technician Certified

Job description

NYU Langone Hospital‑Suffolk is a 306‑bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to the Knapp Cardiac Care Center – an advanced heart disease diagnostic and treatment facility – as well as a modern ambulatory surgical pavilion with specialized services including women’s imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital‑Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital‑Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices. For more information, visit NYU Langone Hospital‑Suffolk, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube, Instagram.

Position Summary

We have an exciting opportunity to join our team as a Supervisor, Phlebotomy – Laboratory – Full Time, Days – Clinical Labs – Procure, Dist, Adm. In this role, the successful candidate will be accountable for planning, directing, and controlling all phases of laboratory phlebotomy operations throughout the hospital to effectively contribute to the hospital’s mission and vision. The supervisor will manage all activities related to the proper functioning of the Customer Service and Patient Service Centers, including workflow processes, staffing levels, regulatory compliance, supplies, financial management, schedules, and personnel management. The supervisor ensures all staff in the Customer Service and Patient Service Centers adhere to the Hospital and Departmental Policies and Procedures and all relevant Regulatory statutes and standards (e.g. NYSDOH CLEP, DNV, CMS, etc.). Oversight for Quality Assurance functions and problem resolution for the Customer Service and Patient Service Centers is also required.

Developmental

• Evaluates and implements changes based on departmental day‑to‑day staffing and patient flow.
• Sets priorities, assesses responsibilities, and establishes timetables for the section.
• Keeps Laboratory manual current as it pertains to their department.
• Supervises the workflow for all laboratory phlebotomists and emergency room medical assistants, establishes their priorities, workloads, and procedures, and provides day‑to‑day problem resolution and troubleshooting to ensure timely collection and processing of patient specimens.
• Monitors staff – attendance, attitude, and dress code and takes appropriate action if required.
• Monitors safety and infection control compliance and corrects any issues as needed.
• Evaluates new products, procedures, and equipment.
• Anticipates and recommends the need for new supplies and procedures.

Human Resources

• Assists in the development of job descriptions, competency assessments, and evaluation.
• Responsible for department staffing to ensure adequate operational coverage.
• Ensures that all department staff follows established service excellence initiatives and the hospital’s core values.
• Ensures that all staff is patient/customer/coworker friendly and respectful (i.e. A.I.D.E.T., phone manners).
• Assists in the selection and interviewing of prospective employees.
• Counsels personnel in accordance with job description, hospital policy, and current standards in laboratory medicine.
• Assists in the resolution of personnel issues.
• Establishes good communication and working relationships with the management team.
• Attends HR‑related meetings and training sessions.

Financial

• Monitors all expenditures to ensure the section is utilizing financial resources efficiently.
• Maintains proper inventory to minimize outdating while ensuring adequate supplies.
• Evaluates quality and cost effectiveness of new or replacement supplies, equipment, and procedures.
• Seeks new means to meet budget objectives.
• Evaluates staffing needs and organizes schedules to minimize additional coverage or overtime.

Operational Management

• Functions as section resource in resolution of difficult and complex problems requiring the ability to troubleshoot procedures.
• Responsible for the scheduling of laboratory 8‑hour and Emergency Department 12‑hour staff.
• Maintains, reviews, and updates all manuals, documents, and procedures in a timely fashion.
• Ensures that procedures are performed according to established protocol. Reviews and assesses results for accuracy and validity.
• Organizes and maintains section statistics, records, and computer files.
• When necessary, assumes administrative responsibility for the entire laboratory.
• Participates in Hospital and Departmental P.I. program.
• Participates in related hospital committees as requested.
• Completes all reports, appraisals, training guide in a timely fashion.
• Ability to organize work and use time effectively.
• Learns and maintains proficiency in all related lab applications (e.g., Wellsoft, reference testing, sendouts).
• Maintains and demonstrates competency in all phases of phlebotomy.
• Responsible for all staff training, evaluation, and competencies.

Communication and Confidentiality

• Responds and initiates contact with outside vendor and technical support personnel to resolve issues.
• Serves as a liaison between laboratory services and information systems.
• Assigns staff to appropriate levels of access with input from laboratory administration.
• Organizes and maintains physician’s link for laboratory reports.
• Evaluates and investigates confidentiality issues and reports to director.
• Able to use independent judgement and knowledge to perform related tasks.

Statistical Information

• Assists administration in the building and reporting of statistical reports.
• Validates values and investigates errors.
• Assists in billing issues related to laboratory systems.
• Assists in the financial coding and charge master changes.
• Takes an active role in troubleshooting system errors.

Educational

• Directs the training of new employees and phlebotomy students. Evaluates their progress and adjusts training schedule accordingly.
• Provides and encourages ongoing continuing education to employees in the form of professional journals, videos, practical experience and other means.
• Maintains a current knowledge of the field through participation in professional organizations, seminars and professional literature.
• Functions as a resource and liaison with other members of the medical profession by providing information and recommendations on request.
• Effective preceptor to new personnel and students.
• Encourages staff participation in evaluation of new products and method.

General Performance

• Demonstrates leadership qualities and supports the development of colleagues through role modeling, acknowledgment and guidance.
• Develops and maintains cooperative working relationships with physicians and patient care department personnel in order to gather and exchange patient information, resolve problems and improve patient care.
• Keeps Administrative Director and other personnel informed of changes in procedure, policy or technique.
• Ensures that all safety requirements are met and reports issues.
• Attends all required management meetings and participates in resolution of laboratory services issues.
• Ability to utilize good judgement in handling situations not covered by written or verbal instructions.
• Flexible and open to change to meet the changing needs of Health Care.

Other Functions and Performance Expectations

• Maintains a consistent pattern of on‑time attendance.
• Adheres to hospital/department dress code. Arrives to work appropriately dressed, well groomed and neat.
• Completes all hospital requirements at designated time (e.g., annual assessment, educational, MedNetTra).
• Conforms to policies regarding confidentiality of information.
• Follows call‑in procedure when sick, late or absent.

Minimum Qualifications

• AA or BS preferred, with at least 3 years of phlebotomy supervisor experience in a hospital or healthcare setting.
• Phlebotomy Certification by a technical training program.
• Customer service skills with knowledge of laboratory and hospital information systems. Customer service experience in a clinical setting.
• Knowledge of insurance providers, ICD‑10 CM Coding, medical necessity, and medical terminology.
• At least six years of phlebotomy experience in a hospital or healthcare setting.
• Analytical skills to develop procedures and resolve complex technical problems, exercise independent judgment.
• Interpersonal skills necessary to direct and assign work to subordinates at several levels.
• Strong organizational skills.
• Strong computer background.
• Knowledge of regulatory agencies (e.g., DNV, NYSDOH).
• Laboratory billing experience is required.

Required Licenses

• Phlebotomy Technician Certified.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital‑Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Hospital‑Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

NYU Langone Hospital‑Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $58,500.00 – $84,408.50 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

View the Pay Transparency Notice for further details.