Supervisor Phlebotomy

Cone Health Medical Group; Greensboro (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Cone Health Medical Group in Greensboro, NC seeks a Supervisor Phlebotomy to oversee collection and processing of blood specimens, ensure accurate patient identification, and maintain timely documentation in hospital systems.

Responsibilities include staffing, competency assessments, quality standards compliance, coaching staff, and coordinating training and accreditation readiness; ideal candidates have at least 5 years experience in phlebotomy and hold a current phlebotomy licensure and BLS.

Qualifications

• Must have strong leadership and staffing skills.
• Experience coordinating phlebotomy operations and staff.
• Familiarity with hospital documentation systems.

Responsibilities

• Oversee staffing and scheduling for blood collection operations.
• Supervise collection of high-quality specimens and ensure accurate patient identification.
• Ensure compliance with labeling accuracy to prevent transfusion/diagnostic errors.
• Maintain supplies and organize phlebotomy workflow.
• Conduct annual competency evaluations and staff appraisals; provide coaching and corrective action.
• Coordinate training and student instruction; support accreditation readiness.
• Address patient satisfaction issues related to phlebotomy services; drive improvement plans.

Skills

Staff management

Quality oversight

Coordination

Education

High School diploma

Bachelor's degree

Job description

The Supervisor Phlebotomy supervises the collection and processing high-quality blood specimens, ensuring precise patient identification and providing accurate diagnostic results. This role manages the maintenance and organization of supplies and utilizes lab/hospital systems for accurate documentation of lab activity in established turnaround times. This role oversees staffing, scheduling, competency assessments, and adherence to quality standards while fostering a culture of collaboration and performance improvement within the phlebotomy department.

Essential Job Function:

• Ensures efficient staffing and scheduling improvements while assisting coordinators in managing shift coverage for blood collection operations.
• Supervises the collection of high-quality blood specimens to ensure reliable diagnostic results and support prompt patient care.
• Ensures precise patient identification, aiming for zero rejected blood bank specimens, minimal labeling errors, and no instances of misidentified patients or mislabeled specimens to prevent errors in transfusions and diagnostic tests.
• Oversees maintenance of supplies, including phlebotomy baskets, carts, workspace, and electronic/telecommunication devices to ensure efficient phlebotomy procedures, minimizing disruptions and facilitating a streamlined workflow.
• Performs annual competency evaluations and staff appraisals, provides counseling and corrective action, and ensures compliance with yearly requirements (TB, Flu, Fit Testing) for phlebotomy staff.
• Oversees accreditation standards for blood collection, address departmental incidents and Safety Zone Portals related to blood handling, coordinate skills fairs, and facilitate student training in proper phlebotomy techniques.
• Contributes to patient satisfaction goals by resolving service issues related to blood collection, monitoring patient satisfaction scores for phlebotomy services, and participating in improvement planning.
• Enhances employee satisfaction within the phlebotomy team by fostering collaborative relationships, conducting departmental rounding, executing employee partnership action plans, and coordinating events to celebrate blood collection achievements.
• Performs other duties as assigned.

Education:

• Required: High School diploma or equivalent.

Experience:

• Required: 5 years for High School Graduate, 2 years for Bachelor's Degree.

Licensure/Certification/Listing:

• Required: BLS (CPR)-American Red Cross or AHA Healthcare Provider Current Phlebotomy licensure from one of the following approved agencies: ASCP (American Society for Clinical Pathology) or ASPT (American Society of Phlebotomy Technicians) or NHA (National Health Career Association) or Medical Technologist or Medical Laboratory Scientist or Medical Laboratory Technician from one of the following upon hire: ASCP (American Society of Clinical Pathologists) or AMT (American Medical Technologists).