Supervisor, Phlebotomy

Mass General Brigham Incorporated; Boston (MA); Hybrid; USD 47,000 - 68,000; Full time

Job summary

Mass General Brigham is seeking a Supervisor in Phlebotomy to oversee phlebotomy workflow on site in Boston, ensure safety and accuracy, and manage staff performance. The role requires leading the team, maintaining compliance, and providing quality data to QA.

The position emphasizes strong communication, mentorship, and operational oversight to uphold service standards and timely results across the department.

Qualifications

• High School Diploma or Equivalent required; Associate degree preferred.
• Phlebotomy Technician certification required; driver’s license preferred.
• 3–5 years experience as a phlebotomy lead; knowledge of regulatory requirements.

Responsibilities

• Manages direct report staff, including scheduling, interviewing, and evaluating performance.
• Implements and maintains hospital, lab, and regulatory policies and procedures.
• Monitors customer and employee service expectations and outcomes.
• Provides department quality data indicators to QA or applicable entities.
• Oversees payroll functions for the department.

Skills

Phlebotomy regs

Time management

Leadership

Training/mentorship

Communication

Education

High School diploma or equivalent

Associate's degree preferred

Tools

Statistical software

MS Office

Job description

## Supervisor, PhlebotomyApply: Onsite: Boston-MA: Full time: Posted Today: RQ4079642Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Summary Responsible for managing expected workflow in all areas. Maintains and monitors phlebotomy collection and expectations, including safety, accuracy, and response/result times. Does this position require Patient Care? Yes Essential Functions -Manages direct report staff, including scheduling, interviewing, evaluating job performance and productivity, performance improvement, competencies, continuing education, maintaining employee files, timekeeping and attendance, corrective action, and participating in staff meetings with the manager. -In conjunction with managers, is responsible for the implementation and maintenance of all policies and procedures required by the hospital, laboratory, and any governing regulatory agencies to assure the ongoing safe and efficient daily operation of phlebotomy services. -Supports and monitors customer and employee service expectations. -Collects and provides all department quality data indicators to the Laboratory Quality Assurance department or other entities required. -Responsible for timely and accurate payroll functions.**Qualifications**EducationHigh School Diploma or Equivalent required or Associate's Degree Related Field of Study preferredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsPhlebotomy Technician [National Certification] - Generic - HR Only required Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferredExperienceExperience as a phlebotomy lead 3-5 years requiredKnowledge, Skills and Abilities- In-depth knowledge of phlebotomy regulatory requirements, ensuring accountability within the team.- Proficient with statistical and computer productivity software.- Possesses good written and oral communication skills, the ability to prioritize work, manage time wisely, and adjust to changes in work volumes and projects.- Advanced management and organizational skills with strong attention to detail.- Competent in training and mentorship, conflict resolution, and incident management abilities.**Additional Job Details (if applicable)****Physical Requirements**- Standing Frequently (34-66%)- Walking Frequently (34-66%)- Sitting Occasionally (3-33%)- Lifting Frequently (34-66%) 35lbs+ (w/assisted device)- Carrying Frequently (34-66%) 20lbs - 35lbs- Pushing Occasionally (3-33%)- Pulling Occasionally (3-33%)- Climbing Rarely (Less than 2%)- Balancing Frequently (34-66%)- Stooping Occasionally (3-33%)- Kneeling Occasionally (3-33%)- Crouching Occasionally (3-33%)- Crawling Rarely (Less than 2%)- Reaching Frequently (34-66%)- Gross Manipulation (Handling) Frequently (34-66%)- Fine Manipulation (Fingering) Frequently (34-66%)- Feeling Constantly (67-100%)- Foot Use Rarely (Less than 2%)- Vision - Far Constantly (67-100%)- Vision - Near Constantly (67-100%)- Talking Constantly (67-100%)- Hearing Constantly (67-100%)**Remote Type**Onsite**Work Location**15 Parkman Street**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Rotating (United States of America)**Pay Range**$34.13 - $49.63/Hourly**Grade**7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.**EEO Statement:**1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.