Supervisor, Pharmacy Operations

BioSpace; North Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

AbbVie in North Chicago, IL seeks a Supervisor to lead the Pharmacy Technician and Fulfillment teams, ensuring day‑to‑day operations run smoothly, meet performance metrics, and deliver a high-touch patient experience for both patients and physicians.

You will coach staff on calls and cases, manage scheduling and attendance, ensure HIPAA and pharmacy‑law compliance, and collaborate with other functions to resolve operational issues and sustain service excellence.

Qualifications

• Bachelor's degree in health sciences or business preferred; equivalent experience considered.
• Pharmacy Technician licensure and certification by start date per Illinois Act.
• 3-5 years experience in healthcare provider, PBM, Specialty Pharmacy or Retail/Mail Order Pharmacy setting; knowledge of medical records & insurance.
• 1-2 years supervisor experience desired.
• Knowledgeable of HIPAA, Fraud, Waste and Abuse, and Pharmacy Law affecting pharmaceutical products.
• Strong organizational and time management skills; ability to manage multiple priorities and meet timelines.
• Effective written and oral communication; ability to interact with all levels within the organization.
• Ability to work hours required to meet business needs.

Responsibilities

• Provide leadership and supervision to Pharmacy Technician and Fulfillment teams.
• Manage workflow, staffing, and performance metrics to ensure timely delivery.
• Coach staff on calls and cases; provide training and feedback.
• Handle scheduling, attendance, and performance reviews.
• Collaborate with internal areas to resolve operational issues for patient service.
• Identify and address training needs; provide ongoing education.
• Ensure compliance with HIPAA and pharmacy laws; monitor regulatory adherence.
• Oversee referrals processing and customer service excellence.
• Complete role-based training and certifications during onboarding.

Skills

Leadership

Supervision

HIPAA knowledge

Communication skills

Time management

Problem solving

Cross-functional teamwork

Education

Bachelor's degree in health sciences or business

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Responsible for providing leadership, support, and supervision to the Pharmacy Technician and the Fulfillment teams to ensure all day to day activities proceed smoothly and seamlessly. The supervisor is responsible for assuring all performance metrics, workload deliverables and customer service activities are completed in alignment with a high touch business model. The supervisor should build and maintain collaborative relationships with other team members to ensure seamless customer experience for patients and physicians. Responsible for supporting all pharmacy operations functions.

Daily oversight and management of the Pharmacy Technician and the Fulfillment teams. Monitor work flow and adjust workload and staffing requirements to ensure that all activities are addressed in a timely and efficient manner.

Coach individuals on monitored calls and cases reviewed to ensure accuracy of information, adherence to policies, and excellent customer service. Provide additional coaching and training to individuals as needed. Meet regularly with direct reports to provide direct feedback on their performance and progress against goals. Use effective coaching and management techniques to maintain a highly motivated and interactive work staff.

Perform administrative tasks such as work hour scheduling, attendance monitoring and counseling, performance reviews.

Work proactively with direct staff and internal functional areas to develop resolutions to challenging operational and functional issues to ensure the highest level of customer service for our patients.

Identify and assign training needs on an individual basis to ensure individuals are appropriately trained. Provides continuing education to ensure performance at the highest level.

Monitor adherence to all corporate, division and departmental procedures and policies well as pharmacy law and HIPAA guidelines to achieve compliance.

Review and provide status updates dates to Management on key performance metrics.

Apply effective coaching and management techniques to maintain a highly motivated and interactive work staff. Collaboratively work with all functional areas to assure the highest level of customer service and seamless referral processing.

Perform additional tasks, activities, and projects as deemed necessary by management. Successfully complete role based training requirements, including passing certifications and competency assessments prior to conclusion of training period.

Maintain a work environment that upholds privacy standards required by law and AbbVie.

Qualifications

• Bachelor’s degree in health sciences or business preferred. Equivalent experience will be considered.
• Meet Pharmacy Technician licensure and certification requirements by start date in accordance with the Illinois Pharmacy Practice Act.
• A minimum of 3-5 years’ experience within a healthcare provider, PBM, Specialty Pharmacy or Retail/Mail Order Pharmacy setting, familiarity with medical record handling/documentation, strong core insurance (Medical and Pharmacy Benefit knowledge, high quality customer service, knowledge of online verification systems, or similar experience preferred.
• 1-2 years supervisor experience desired
• Must be knowledgeable of applicable regulation and standards including HIPAA, Fraud, Waste and Abuse and Pharmacy Law affecting Pharmaceutical Products (e.g. CFR 210/211, cGMP).
• Must have strong solid organizational and time management skills. Strong problem solving skills with the ability to manage multiple priorities and meet associated timelines are required.
• Possess effective written and oral communication skills with the ability to interact with all levels within the organization.
• Proven effectiveness in building and maintaining solid interactive professional a business relationships which positively impacts culture and demonstrates the AbbVie Leadership attributes.
• Ability to work hours required to meet business needs.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html