Pharmacy Technician III

BioSpace; North Chicago (IL); On-site; USD 40,914 - 73,701; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision insurance

401(k)

Short-term incentive programs

Long-term incentive programs

Job summary

A leading biopharmaceutical company is seeking a Pharmacy Technician III in North Chicago, IL. The role involves being a point of contact for healthcare providers and patients, helping them navigate reimbursement and access needs. Candidates must have 3-5 years of relevant experience and a Bachelor’s degree or comparable experience in Healthcare Finance or related fields. This full-time position offers a competitive salary ranging from $29.70 to $53.50 per hour, alongside a comprehensive benefits package.

Qualifications

• 3-5 years of experience in healthcare provider, PBM, specialty pharmacy, or retail pharmacy.
• Must meet applicable Pharmacy Technician licensure and certification requirements.
• Strong core insurance knowledge and customer service skills required.

Responsibilities

• Serve as a point of contact for reimbursement and access needs.
• Assist, mentor, and train team members on prescription processes.
• Manage a caseload of healthcare providers and patients independently.

Skills

Healthcare Finance

Insurance Claims Processing

Customer Service

Billing and Healthcare Reimbursement

Microsoft Word

Microsoft Excel

Attention to Detail

Time Management

Education

Bachelor's degree or comparable experience

Job description

AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas—immunology, oncology, neuroscience, and eye care—through products and services in our Allergan Aesthetics portfolio.

Job Description

Purpose: The Pharmacy Technician III (PT III) serves as a point of contact for healthcare providers and patients for their reimbursement and access needs. The PT III helps patients and healthcare providers navigate reimbursement issues, administer patient support services, and supports the pharmacist(s) in pharmacy practice, including obtaining missing prescription information and managing reimbursement.

Responsibilities

• Subject‑matter expert in all Pharmacy Operations, responsible for assisting, mentoring, training, and participating in side‑by‑side mentoring with team members on prescription processes and reimbursement issues; completes role‑based training including certifications and competency assessments.
• Uses pharmacy and reimbursement expertise to liaison between healthcare providers, insurance companies, and patients to administer patient support service programs per AbbVie policy.
• Accurately assesses each assistance request, determines next steps, and creates a comprehensive action plan to resolve or prevent market access or reimbursement challenges.
• Manages a caseload of healthcare providers and patients independently, prioritized by urgency.
• Conducts effective, critical conversations with insurance representatives, healthcare providers, patients, and caregivers, providing education on reimbursement processes specific to patient insurance plans.
• Maintains accurate records of actions and conversations in the system, follows up on outstanding actions within appropriate timelines, and upholds privacy standards required by law and AbbVie.
• Researches, compiles, and maintains education materials on insurance benefit information (appeal and denial processes, payer summary plan descriptions, medical policies, formulary listings, fee schedules, etc.).
• Initiates and manages patient access contracts, including letters of agreement and contracts with skilled nursing facilities and hospitals.
• Assists the pharmacist with pharmacy practice in accordance with federal, state, local regulations, HIPAA guidelines, corporate, and departmental policies—involving prescriber outreach processes within pharmacy‑technician authority.
• Disinfects, cleans, and processes returned medical devices; conducts functional inspection and testing of devices as appropriate.
• Assists PT I and PT II and additional responsibilities as deemed needed by management.

Qualifications

• Bachelor’s degree or comparable experience in Healthcare Finance, Revenue Cycle, Insurance Claims Processing, and/or Specialty Pharmacy Operations.
• Must meet applicable Pharmacy Technician licensure and certification requirements no later than the first day of employment.
• Minimum 3‑5 years of experience in a healthcare provider, PBM, specialty pharmacy, or retail/mail‑order pharmacy setting; strong core insurance (medical and pharmacy benefit) knowledge and customer service skills.
• Strong understanding of billing and healthcare reimbursement channels (commercial pharmacy, major medical, governmental programs) and best practices across multiple patient access support options.
• Attention to detail, ability to multi‑task, and to make independent, high‑quality decisions under general supervision.
• Strong computer skills, including data entry and proficiency with Microsoft Word and Excel.
• Collaborative, cross‑functional acumen, and effective time management to meet deadlines.
• Clear written and oral communication skills.
• Flexible work schedule; ability to work during all business hours to meet business needs.

Additional Information

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance, and 401(k) to eligible employees.
• This job is eligible to participate in our short‑term incentive programs.
• This job is eligible to participate in our long‑term incentive programs.

Location & Salary

North Chicago, IL — $29.70–$53.50 per hour

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Health Care Provider

Industries

• Internet News

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, and serving our community. Equal Opportunity Employer / Veterans / Disabled.
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