Supervisor, PDOT Shuttle Operations

SP+ (SP Plus); Milwaukee (WI); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in mobility solutions is seeking a Supervisor for PDOT Shuttle Operations in Milwaukee. The role involves managing shuttle operations, ensuring compliance with guidelines, and enhancing customer satisfaction. Candidates should possess a high school diploma, valid driver’s license, and strong communication skills. The position offers a competitive hourly wage and various benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Qualifications

• Supervisory experience with DOT-regulated shuttle operations preferred.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Assist in day-to-day management of shuttle operations.
• Participate in programs to improve client satisfaction.
• Provide courteous assistance to customers.

Skills

Customer Service

Communication

Adaptability

Education

High school diploma

Job description

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Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. There’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking to make everyday experiences remarkable and efficient, saving time for our customers.

Responsibilities
Basic Function – Assist in the day-to-day management of a shuttle operation, ensuring operations comply with contractual guidelines, company policies, and foster good client relations.

• Participate in programs to improve client and customer satisfaction.
• Assist in managing daily activities at assigned locations.
• Support management duties as assigned.
• Provide courteous assistance to customers.
• Assist with equipment maintenance and repairs as directed.
• Report accidents, violations, safety hazards, or unusual occurrences.
• Help with cleanup of debris, spills, and other tasks; substitute as needed.
• Maintain knowledge of shuttle routes, landmarks, and area geography.
• Perform other duties as required.

Qualifications
To perform this job successfully, candidates should meet the following minimum requirements:

• High school diploma or equivalent; related experience or training preferred, especially supervisory experience with DOT-regulated shuttle operations.
• Valid driver’s license with current address and acceptable driving record.
• DOT Medical Card (Medical Examiner’s Certificate).
• Availability for various shifts, including weekends and evenings if needed.
• Clear oral and written communication skills.
• Positive customer service attitude.
• Ability to adapt to changing environments and situations.
• Sound judgment and physical ability to perform job duties, including lifting up to 25 pounds.

Salary Range: $18.00 - $21.00/hour
Benefits include medical, dental, vision, 401k, paid time off, and more.