Supervisor Patron & Valet Services

Atrium Health; Winston-Salem (NC); On-site; USD 33,062 - 49,593; Full time

Job summary

Atrium Health is seeking a Supervisory role for Patron and Valet staff. You will hire, train, coach, review, and schedule personnel to ensure excellent patient and guest services across all venues.

The position emphasizes staffing coordination, budget-conscious payroll management, and maintaining high service standards in a fast-paced health system environment.

Qualifications

• High school diploma or GED required with three years supervisory experience in the Patron and Valet industry or in another customer service focused industry preferred.
• Associate's degree preferred.

Responsibilities

• Hires, trains, coaches, reviews and schedules staff; manages staffing and payroll within budgeted hours.
• Coordinates daily staffing with other supervisors to ensure coverage across all venues.
• Oversees daily financial transactions of Valet staff and handles customer service inquiries and complaints.

Skills

Strong communication skills

MS Office

Multi-tasking

Self-motivated

Teamwork

Education

High school diploma or GED

Associate's degree

Job description

Department

11601 Non Enterprise Corporate - Parking

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Day Shift - 9am - 5:30 pm Monday-Friday

Pay Range

$24.10 - $36.15

EDUCATION/EXPERIENCE: High school diploma or GED equivalent required with three years supervisory experience in the Patron and Valet industry or in another customer service focused industry preferred. Associate's degree preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: Valid applicable state driver's license.

Essential Functions

• Responsible for various personnel functions including hiring, annual reviews, and merit recommendations. Develops staffing schedules and approves Time and Attendance.
• In cooperation with other supervisors, provides customer service and job-related training to new and existing staff. Coaches individual team members to promote personal growth as well as improvement in services.
• Coordinates daily staffing needs with other departmental supervisors to ensure adequate coverage across all venues.
• Oversees daily financial transactions of Valet staff as appropriate.
• Handles all customer service inquiries, issues and complaints promptly and professionally. Tracks all complements and complaints to recognize patterns so that proactive action can be undertaken.
• Conducts regular inspections of equipment and patron/valet areas to ensure that they remain in good working order.
• Assists with Patron and Valet duties to ensure excellent customer service at all times for patients and guests.
• Provides input to Director regarding the compilation of the annual operating and capital equipment budgets. Manages staff to keep payroll expenses within budgeted hours.
• Promotes teamwork among all Patron and Valet staff. Exhibits a positive attitude related to duties. Interacts in a positive manner with all Medical Center staff.
• Alternates on-call coverage with other supervisors to ensure adequate weekend coverage.
• Inspects public facing areas daily to ensure that work place standards are maintained. Holds staff accountable for keeping work locations neat and free of visible personal items.

SKILLS/QUALIFICATIONS

• Strong communication skills
• Familiarity with MS Office products such as Excel and Word
• Ability to multi-task in a high stress environment
• Self-motivated
• Proven ability to work well with others in a team-oriented environment

WORK ENVIRONMENT

• Moderate noise environment
• Possible exposure to fumes or biohazards
• Regular contact with patients and visitors under a variety of circumstances
• Possible exposure to unpleasant patient elements or bodily fluids

PHYSICAL REQUIREMENTS

• 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Supervises the daily activities and functions of the Patron and Valet staff to support a quality customer experience. Responsible for hiring, training, coaching, reviewing and scheduling staff. Coordinates daily staffing schedules with other Patron and Valet supervisors to ensure adequate coverage across all venues. In addition to supervisory responsibilities, assists Parking and Valet staff in the provision of services. Rotates weekend on-call responsibilities with other supervisors.