Supervisor Patient Transporter

Brookwood Baptist Health; Alabaster (AL); On-site; USD 52,000 - 70,000; Full time

Job summary

Baptist Health Shelby Hospital in Alabaster, AL is seeking a Transportation Services Supervisor to oversee daily patient transport and equipment distribution, drive service quality, and lead a coordinating team in a dynamic hospital setting.

You will direct staffing, promote top-tier customer service, monitor performance, and collaborate across departments to meet throughput goals while maintaining safety and compliance with regulatory standards.

Qualifications

• High school graduate or equivalent.
• Four years of directly related work experience; an Associate’s degree may substitute for up to two years.
• Must complete and maintain certifications: BLS/Healthcare Provider Certification; CPS certification.

Responsibilities

• Manage operational budgets and resources to ensure quality patient care.
• Model exemplary customer service and accountability.
• Oversee patient transport and equipment distribution.
• Schedule and assign team members to the daily workflow.
• Lead staff meetings and huddles when the manager is away.
• Ensure compliance with policies and billing for equipment.
• Participate in interviews and hiring processes.
• Maintain equipment inventory and repair records.

Skills

Customer service

Team leadership

Operations management

Budget management

Education

High school diploma or equivalent

Associate degree substitution for experience

Job description

Position Summary

Facility: Baptist Health Shelby Hospital

Location: Alabaster, AL

Shift: Full Time

Join our Growing Team at Baptist Health Shelby Hospital in Alabaster, AL!

At Baptist Health Shelby Hospital, we’re proud to be a leading 252 bed acute care facility dedicated to delivering exceptional healthcare with a community-focused touch. Located in the heart of Alabaster- one of Alabama’s fastest growing and most desirable places to live- we serve over 30,000 emergency visitors annually and offer a wide range of advanced clinical services, including cardiology, cardiovascular surgery, orthopedics, urology, robotics surgery, and more.

Our State-of-the-art facilities feature cutting-edge technology such as 3 Tesla MRI, robotic surgical systems, and 256-slice CT scanner- empowering top tier care. Recognized for excellence with accolades like ACC Cath Lab Accreditation, Transcatheter Valve certification, and Primary Stoke Center Designation, we’re committed to growth, innovation, and community well-being.

Whether you’re an experienced specialist or just beginning your healthcare journey, Baptist Health Shelby offers a dynamic environment where your skills make a real difference. Join us in a welcoming, fast-paced setting with easy commutes, ample free parking, and a team that feels like family. Be part of a hospital that’s shaping the future of healthcare in Alabama- Where your career can thrive and your community can flourish!

Baptist Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL Benefits Start Day One

A Brief Overview

Directs daily transportation service operations to ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines.

Responsibilities

What you will do

• Participates in the management of operational budgets and other resources needed to ensure quality patient care, safe work practices, support the facility to meet operational strategy needs, enhance productivity and revenue, and decrease expenses.
• Models exemplary customer service and recovery skills and holds team members accountable to these standards.
• Understands all intricate aspects of patient transport and equipment distribution.
• Maintains a safe environment for patients, visitors and staff.
• Participates in the interview process and screening of new hires while encouraging and providing peer interview opportunities for team members.
• Achieves effective communication and facilitates cooperative and collaborative relationships among disciplines/ departments to ensure effective delivery of services.
• Plans, schedules, and assigns team members to the daily workflow.
• Demonstrates and encourages initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality.
• Participates in providing continuing education, orientation, and training including annual Joint Commission in-services and BLS certification.
• Ensures detailed reports for productivity, staffing, goal performance, etc., are timely and prepared appropriately.
• Leads team huddles and staff meetings in the absence of the manager.
• Establishes, interprets, and monitors compliance with policies and procedures.
• Serves on facility and corporate committees and workgroups as needed.
• Supervises transportation logistics for patients and equipment
• Maintains content of various information systems, both clinical and non-clinical.
• Accountable for patient transport turnaround times to meet throughput goals.
• Maintains a list of equipment inventory and repair records for equipment replacement.
• Notifies manager when equipment replacement is needed.
• Performs daily patient and internal customer rounds to follow up on customer relations issues and patient experience concerns.
• Ensures timely and accurate billing compliance for equipment.
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in annual budget preparation.
• Identifies and implements cost‑saving measures with regard to equipment usage, rentals and purchases.

Section 1557 Non-Discrimination

The Office for Civil Rights (OCR) enforces Section 1557 of the Affordable Care Act (Section 1557), which prohibits discrimination on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), in covered health programs or activities. 42 U.S.C. 18116.

Qualifications

• High school graduate or equivalent.
• Four (4) years of directly related work experience. An Associate’s degree may substitute for up to two (2) years of the required experience.
• If required for area must complete and maintain certification in: * BLS/HealthCare Provider Certification. * National Child Passenger Safety Certification (CPS) by Safe Kids USA – renewed every two years.