Supervisor Patient Transport

Geisinger; Danville (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full benefits from day one

Tuition reimbursement up to $5,000 per

Paid time off

Career growth opportunities

Job summary

Geisinger Medical Center is seeking a Patient Transport Supervisor to oversee daily operations of the Patient Transport Services. You will manage staff, workflows, and performance metrics to ensure timely and courteous service in a clinical setting.

The role requires strong leadership, a minimum of five years related experience with at least one year in supervision, and a commitment to safety and patient satisfaction. Full-time days, 40 hours per week, with weekend and holiday coverage.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred.
• Minimum 5 years related work experience required.
• Minimum 1 year managerial/supervisory experience required.
• Strong communication, computer literacy, teamwork and mentoring skills.

Responsibilities

• Supervise daily operations of Patient Transport Services.
• Monitor staff performance, assignments and workflow.
• Maintain knowledge of patient transport, EHR, equipment storage and cleaning.
• Develop and monitor performance metrics; propose process improvements.
• Mentor employees and promote teamwork.
• Participate in interviewing, hiring, and staff training.

Skills

Communication

Computer Literacy

Group Problem Solving

Mentoring Skills

Organizing

Teamwork

Working Independently

Education

High School Diploma or GED

Bachelor's Degree

Job description

Location: Geisinger Medical Center (GMC) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No

Job Summary

Supervises the operations of assigned Patient Transport staff, resource, and processes. Directly accountable for the performance of Patient Transport Services to deliver a high level of customer service. Ensures compliance with policies, procedures, and regulations.

Job Duties

Supervises the daily operations of Patient Transport Services by observing staff performance and workflow. Verifies that each responsible employee's assignments are being performed thoroughly and effectively. Maintains a current understanding of patient transport, electronic health record system, equipment storage and equipment cleaning. Assures timely and effective response to all department and clinical unit requests and requirements. Monitors and responds to activity and issues. Delegates tasks and responsibilities to staff as needed while assuring proper utilization of human resources. Responsible for monitoring and maintaining performance metrics which accurately indicate the performance of staff and utilization of resources for assigned work areas. Assists in the development of new metrics as appropriate or requested by leadership. Recommends process improvements to leadership, actively works with staff to implement improvements and monitors’ progress. Empowers employees to bring forward their process improvement ideas. Promotes a team environment and open communication within the work area. Acts as a mentor for employees. Participates in interdepartmental teams as needed. Supervises all employee relations activities and actively participates in resolving employee problems and conflicts. Consults with Manager when necessary. Contributes to conducting interviews, hiring and termination of employees in patient transport. Ensure new employee orientation and training are completed for all assigned. Ensure all employee evaluations are completed accurately and in a timely manner. Responsible for staff payroll. Responsible for creating and maintaining staff schedules, including PTO management. Ensure all shifts are covered, especially during emergencies or staff shortages. Quarterly shadowing of all transport employees to ensure compliance with department policies and procedures along with patient safety/satisfaction. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details

Keep Patients Moving! Lead Our Patient Transport Team! Hours: Full time, 40 hours per week, Days (6:30am-3:00pm) Weekends and Holidays Required Experience: High School Diploma or GED

Why Geisinger?

Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more: https://jobs.geisinger.org/diversity

Benefits of working at Geisinger

Full benefits (health, dental and vision) starting on day one

Three medical plan choices, including an expanded network for out-of-area employees and dependents

Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)

Company-paid life insurance, short-term disability, and long-term disability coverage

401(k) plan that includes automatic Geisinger contributions

Generous paid time off (PTO) plan that allows you to accrue time quickly

Up to $5,000 in tuition reimbursement per calendar year

MyHealth Rewards wellness program to improve your health while earning a financial incentive

Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones

Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.

Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education: High School Diploma or Equivalent (GED)- (Required), Bachelor's Degree- (Preferred) Experience: Minimum of 5 years-Related work experience (Required), Minimum of 1 year-Managerial/Supervisory (Required) Certification(s) and License(s): Skills: Communication, Computer Literacy, Group Problem Solving, Mentoring Skills, Organizing, Teamwork, Working Independently

OUR PURPOSE & VALUES

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Additional Information

* Does not qualify for J-1 waiver. We are an affirmative action, equal opportunity employer. Women and minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.