Supervisor, Patient Solutions

RXinsider LTD.; Orlando, Northern (FL, KY); Hybrid; USD 87,394,000 - 109,242,000; Full time

Job summary

RXinsider LTD. is seeking a Supervisor to oversee Patient Solutions customer support operations in Orlando. The role includes staffing adjustments, monitoring productivity, and ensuring adherence to policies while maximizing revenue and performance targets.

The ideal candidate will lead a team, coordinate schedules, and deliver accurate reports to management. Strong communication and organizational skills are essential for success in this role.

Qualifications

• Requires a BA or 1–2 years of related experience or equivalent combination.
• Proficient in Microsoft Office Suite and reporting tools.

Responsibilities

• Supervise and coordinate activities of customer support workers.
• Monitor productivity and generate reports on performance.
• Identify trends in individual, team, and call center results to meet revenue and performance targets.
• Ensure staff adhere to company policies and provide corrective actions as needed.
• Maintain communication to keep staff informed about new information, products, and procedures.
• Plan work procedures, schedules, and workflow efficiency.
• Prepare composite reports from direct reports and identify safety information.

Skills

Staffing coordination

Performance monitoring

Reporting

Leadership

Communication

Education

Bachelor's Degree (BA)

Tools

Microsoft Office Suite

Job description

Overview

The Supervisor is responsible for supervising and coordinating activities of workers providing Patient Solutions customer support services.

Responsibilities

• Makes necessary changes in staffing based on day of week and other anticipated events.
• Monitors productivity of customer service representatives and generates reports.
• Monitors individual, team, and call center results to identify and act on both positiveand negative performance trends to ensure attainment of revenuegoals and performance targets.
• Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies.
• Answers questions and recommends corrective services to address customer complaints.
• Provides communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions.
• Determines work procedures, prepares work schedules and expedites workflow.
• Studies and standardizes procedures to improve efficiency of direct reports.
• Maintains collaboration among workers and resolves grievances.
• Prepares composite reports from individual reports by direct reports.
• Identify and report adverse events pursuant to program requirements.
• Identify, document, and report safety information.
• Performs other related duties as assigned by management.
• include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills: Microsoft Office Suite.

Pay Range

USD $63,439.52 - USD $79,299.20 /Hr.