Supervisor, Patient Navigation Center

IHA; Fort Lauderdale (FL); On-site; USD 62,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Education assistance

Employer 403B with matching

Job summary

Qualifications

• Bachelor's degree preferred.
• Prior customer service experience and familiarity with charity care or similar programs.
• Excellent organizational and communication skills; ability to make decisions.
• Supervisory experience in a hospital or managed care setting preferred.

Responsibilities

• Ensure supervised Associates are knowledgeable of current compliance policies and procedures.
• Arrange ongoing risk training and ensure compliance reporting mechanisms are followed.
• Assist with monitoring techniques to assure compliance in supervised areas.
• Interview and hire Associates to meet department goals efficiently.
• Direct staff schedules and workflow to maximize hospital resources and patient admissions.
• Ensure efficient patient registration and accurate data entry into hospital systems.
• Coordinate bed placement, transfers, and efficient patient flow.
• Verify insurance coverage and arrange pre-certification as needed.

Skills

Customer Service

Supervisory Experience

Registration Knowledge

Communication Skills

Education

Bachelor's Degree preferred

Tools

Hospital Information Systems

Job description

Description

Employment Type: Full time

Shift: Day Shift

Purpose

identify areas for improvement, and ultimately enhance the patient experience by ensuring agents handle all calls and patient interactions appropriately, provide accurate information, and resolve issues effectively. This can be achieved by the supervisor through monitoring calls for quality assurance, evaluating performance metrics, and providing regular feedback to agents.

What You Will Do

• Is knowledgeable of and ensures that supervised Associates are knowledgeable of applicable current compliance policies and procedures, laws and regulatory developments including their responsibility to comply with applicable laws, regulations and Holy Cross Hospital policies as a condition of employment, as well as reporting mechanisms such as the corporate compliance hotline.
• Ensures that Associates complete compliance orientation and ensures and arranges for ongoing specific risk training (applicable to the department) on a regular basis throughout the year.
• Provides appropriate assistance regarding monitoring techniques to reasonably assure compliance in supervised functional areas, including the submission of reports of suspect non-compliance to the Compliance Officer so that further evaluation can be performed.
• Interviews and hires associates necessary to meet departmental goals and objectives in an efficient and effective manner.
• Directs staff schedules and work flow in order to effectively utilize department and hospital resources. Maximizes the prompt, efficient and effective admission of hospital patients, assignments of patient accommodations and cashiering while maintaining excellent public relations.
• Ensures an efficient and effective patient registration process. This process includes a smooth patient flow from arrival to room placement while maintaining accurate data entry into the hospital information systems.
• Ensures the overall coordination of patient bed placement, transfers and control in an efficient and appropriate manner.
• Ensures that patients, whose insurances require pre-certification are properly and promptly processed so that appropriate reimbursement can be obtained from third party payors.
• Ensures that all insurance coverage is promptly verified for both coverage and benefits. Ensures that appropriate action is taken with the patient or responsible party to protect the hospital against financial loss for those amounts not covered by insurance.

Minimum Qualifications

• Bachelor's Degree is preferred.
• Requires prior customer service related experience and experience with Charity Care. Requires knowledge of registration processes and basic computer knowledge and skills.
• Requires excellent organizational and communication skills and decision-making ability.
• Prior supervisory experience in a hospital or managed care environment preferred.

Position Highlights And Benefits

• Comprehensive benefit packages available, including medical, dental, vision, paid time off, 403B, and education assistance
• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities
• We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions

Ministry/Facility Information

• Holy Cross Hospital in Fort Lauderdale, Florida is a full-service, non-profit Catholic hospital, sponsored by the Sisters of Mercy and a member of Trinity Health.
• We are committed to providing compassionate and holistic person-centered care.
• We are the only Catholic hospital in Broward and Palm Beach counties and are not for profit. We are part of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation. Together, we serve people and communities in 21 states from coast to coast, providing nearly 2.8 million visits annually.
• Comprehensive benefits that start on your first day of work
• Retirement savings program with employer matching

Legal Info

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.