Supervisor Patient Connection Center-Imaging, Verifications & Authorizations

Piedmont; Atlanta (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Piedmont Healthcare Corporate is seeking a senior leader for the Patient Connection Center (PCC) to provide direction, oversight, and development of staff handling orders, insurance verification, estimates, authorizations, and scheduling.

The role emphasizes supervisory responsibilities, process improvement, and cross-functional collaboration within the revenue cycle domain to maintain high service levels for patients and providers.

Qualifications

• GED required
• Associate's or Bachelor's degree preferred
• 3 years revenue cycle or call center experience required
• Healthcare reimbursement experience preferred
• Supervisory experience preferred
• Epic experience preferred

Responsibilities

• Provide leadership and oversight for the Patient Connection Center (PCC) within Piedmont Healthcare.
• Supervise, monitor, coach, and develop PCC employees.
• Check the accuracy of orders and verify insurance.
• Create estimates and obtain authorizations.
• Coordinate appointment scheduling.

Skills

Leadership

Revenue Cycle

Call Center

Coaching

Staff Development

Process Improvement

Communication

Education

GED

Associate's Degree

Bachelor's Degree

Tools

Epic

Revenue Cycle Software

Job description

Overview

Providing leadership and oversight for the Patient Connection Center (PCC) within Piedmont Healthcare. Responsibilities for this position include supervising, monitoring, coaching, and developing employees performing duties such as checking the accuracy of orders, verifying insurance, creating estimates, obtaining authorizations, and appointment scheduling.

Responsibilities

Providing leadership and oversight for the Patient Connection Center (PCC) within Piedmont Healthcare. Responsibilities for this position include supervising, monitoring, coaching, and developing employees performing duties such as checking the accuracy of orders, verifying insurance, creating estimates, obtaining authorizations, and appointment scheduling.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required


• Associate's Degree Preferred or


• Bachelor's Degree Preferred

Work Experience

• 3 years revenue cycle experience or Contact Center experience Required


• Healthcare Reimbursement experience Preferred


• Supervisory experience Preferred


• Call center experience requiring high volume inventory management Preferred


• Previous Epic experience Preferred

Licenses and Certifications

• Certification with Healthcare Financial Management Association Preferred or


• Certified Revenue Cycle Representative Preferred

Business Unit : Company Name:

Piedmont Healthcare Corporate