Supervisor Patient Access Registration

Valleywise Health; Phoenix (AZ); On-site; USD 56,000 - 83,000; Full time

Job summary

Valleywise Health is seeking a Supervisor of Patient Access Registration to lead ambulatory registration teams and oversee staff performance, daily operations, and the patient experience. You will handle staffing, onboarding, access coordination, productivity, and reporting while collaborating with clinical partners to optimize workflows and remove access barriers.

The role requires a minimum of five years in patient access/registration, strong leadership, and adherence to policy.

Qualifications

• Requires a high school diploma or GED certificate.
• Prefer an associate or bachelor’s degree in business, finance, healthcare administration or related field.
• Must have a minimum of five (5) years’ patient access/registration experience in hospital or ambulatory setting.

Responsibilities

• Leads ambulatory registration teams and is accountable for staff performance, daily operations, and patient experience.
• Owns staffing, onboarding, system access coordination, productivity, and reporting.
• Collaborates with clinical partners to optimize workflows and remove access barriers.

Skills

Staff leadership

Customer service

Staff scheduling

Data entry

Communication

Workflow optimization

Problem solving

Team collaboration

Education

High school diploma or GED

Associate or bachelor's degree in business, finance, healthcare administration or related field

Tools

Epic

Job description

Supervisor Patient Access Registration Internal Job

Under the direction of the Senior Manager Patient Access Registration or designee, the Supervisor Patient Access Registration leads assigned ambulatory registration teams and is accountable for staff performance, daily operations, and the patient experience. Owns employee concerns, staffing and schedules, onboarding, system access coordination, productivity, work queue performance, reporting, and professional development. Sets clear expectations, provides timely feedback, and administers discipline in accordance with policy. Leads by example through respectful communication, consistent follow-through, and fair accountability. Collaborates across Patient Access and with clinical partners to optimize workflows, remove access barriers, and achieve department goals.

Annual Salary Range: $56,160.00 - $82,846.40

Qualifications

Education:

• Requires a high school diploma or GED certificate.
• Prefer an associate or bachelor’s degree in business, finance, healthcare administration or related field.

Experience:

• Must have a minimum of five (5) years’ progressively responsible patient access experience in registration, insurance verification, or related financial services in a hospital or ambulatory setting that demonstrates an understanding of the required knowledge, skills and abilities.
• Supervisory or team leadership experience is preferred. Experience with ambulatory registration, multiple clinic locations, quality monitoring, and workflow improvement preferred.

Certification/Licensure:

• Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety orsubmit a completed Affidavit at time of hire. Must complete a fingerprint clearance card application within seven (7) days of hire date. Must present actual card within 90 days of applying for a fingerprint clearance card.
• HFMA Certified Revenue Cycle Representative (CRCR), NAHAM Certified Healthcare Access Associate (CHAA), or Certified Healthcare Access Manager (CHAM) preferred.

Knowledge, Skills & Abilities:

• Must maintain thorough working knowledge of patient registration, insurance verification, payer requirements, benefits, and coordination of benefits, including AHCCCS and other coverage programs. Must understand financial assistance referral pathways and departmental responsibilities for financial clearance, referrals, and authorizations.
• Requires accurate data entry skills and the ability to use electronic health records, eligibility tools, Microsoft Office applications, and timekeeping systems. Epic experience preferred
• Requires basic Math Skills and an understanding of point-of-service collections, cash handling, and reconciliation.
• Requires the ability to prepare, maintain, and interpret operational reports; audit registration records; monitor work queue aging and staff productivity; identify trends; and evaluate the effectiveness of corrective actions.
• Must be able to lead staff across assigned locations, make supervisory decisions, manage schedules and coverage, address employee concerns, and hold staff accountable fairly and consistently.
• Must be approachable and able to build trust, provide direct and constructive feedback, administer coaching and discipline, and support staff professional development.
• Requires effective written and verbal communication, patient service recovery, conflict resolution, and collaboration with clinical and administrative partners.
• Must be able to evaluate and optimize workflows, lead implementation of changes, collaborate across Patient Access, and reinforce organizational policies and performance expectations.
• Requires sound judgment, initiative, and the ability to resolve problems and escalates concerns appropriately.
• Must demonstrate professionalism, respect, confidentiality, and commitment to a positive patient and employee experience.
• Requires strong organizational, analytical, and problem-solving skills and the ability to manage competing priorities.
• Requires the ability to read, write, and speak effectively in English. Bilingual English and Spanish preferred.

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