Supervisor, Patient Access (FTE, Dayshift, AHCL)

Adventist Health; Clearlake (CA); On-site; USD 59,000 - 81,000; Full time

Job summary

Adventist Health Clearlake is seeking a Supervisor, Patient Access for a full-time, on-site role in Clearlake, CA. You will lead the patient access team, oversee daily registration and insurance verification activities, and ensure accurate data entry and upfront collections.

The ideal candidate will have a Bachelor’s degree, five years of patient access experience (preferred), and a CRCR certification (preferred).

Qualifications

• Bachelor’s Degree or equivalent combination of education/related experience: Required
• Five years' patient access experience: Preferred
• Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association: Preferred

Responsibilities

• Supervises employees in patient access services and oversees day-to-day activities and processes.
• Oversees pre-registration and verifies patient data accuracy; ensures systems run efficiently.
• Monitors volume trends, errors, cancellations, and appointment-driven reporting; improves upfront collections.
• Performs performance reviews and develops staff; aligns priorities with business direction.

Skills

Staff supervision

Team leadership

Process improvement

Healthcare operations

Education

Bachelor’s Degree

Job description

Located in beautiful Northern California, Adventist Health Clear Lake has been a leading healthcare provider in Lake County since 1968. We are comprised of a 25-bed critical access hospital and provide primary and specialty care services at clinics throughout the area to best serve our community. Lake County is home to Clear Lake, California's largest natural freshwater lake, surrounded by charming small towns, beautiful mountains, vineyards and orchards. This area is perfect for outdoor enthusiasts, with some of the best bass fishing, rural trails for hiking and biking, all the while being only two hours from the San Francisco Bay Area, Sacramento Valley or Pacific Coast.

Job Summary

Adventist Health Clearlake is seeking a Supervisor, Patient Access for a Full-time regular with 8-hr day shifts. We are looking for a qualified and dedicated individual who can work onsite at our Clearlake, CA location.

Job Requirements

Education and Work Experience:

• Bachelor’s Degree or equivalent combination of education/related experience: Required
• Five years' patient access experience: Preferred

Licenses/Certifications

• Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association: Preferred

Essential Functions

• Supervises employees in patient access services and oversees all day-to-day activities and processes. Strategically aligns staff to support workload while meeting budget requirements. Exercises independent judgment in recruiting, training, coaching, supervising and responsibly directing assigned staff.
• Supervises insurance and verification authorization staff, including pre-registration activities. Ensures all patient data is accurate and that all systems work efficiently. Monitors trends in volume, errors, cancellations and other appointment-driven reporting. Plans and develops new systematic approaches to maximize upfront collections and improve/maintain accuracy in registrations.
• Conducts performance reviews and provides input on direct reports for human resource decisions such as hiring, promotions and disciplinary actions. Participates in the development of employees. Delegates the work appropriately, provides clear expectations and follows up to ensure progress and overcome roadblocks. Identifies associates and team priorities based on business direction and adjusts when needed.
• Leads by example and shares knowledge and experiences with associates and team. Models a respectful work environment, creates accountability and recognizes accomplishments. Provides timely feedback to encourage success and connects opportunities for associates’ development. Identifies top talent to achieve the desired results. Promotes and builds a diverse yet cohesive team to accomplish objectives and aligns associates' skills to fill gaps.
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

JOB INFO

• Job Identification : 71128
• Job Category : Assistant
• Posting Date : 2026-08-28T16:56:40+00:00
• Job Schedule : Full time
• Job Shift : Day Shift
• Locations : Clearlake, CA, United States
• Assignment Category : Full-time regular
• Pay Range : The estimated base pay for this position is $28.29 to $38.80. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.
• Hiring Department : RevCycle - Patient Access
• Shift Length : 8 Hours