Supervisor-Patient Access-ABQ

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 50,000 - 86,000; Full time

Benefits offered by this job

Wellness program

Comprehensive benefits package

Job summary

Presbyterian Healthcare Services is seeking a Patient Access Supervisor in Albuquerque to oversee 24/7 operations across registration points. You will manage staff, ensure training, coach for quality, and drive productivity within budget constraints.

The role requires a High School Diploma, 2 years in related field, and preferred supervisory experience. Strong customer service and Microsoft Office skills are essential for daily operations and patient interactions.

Qualifications

• High School Diploma; some college preferred.
• 2 years of experience in related field; 1 year in a Supervisory capacity preferred.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office; organizational skills.

Responsibilities

• Selects and assigns department staff.
• Ensures new hires and staff are trained to perform duties.
• Coaches staff to meet quality standards and duties.
• Develops action plans to resolve unit issues and improve performance.
• Monitors productivity and staffing for multiple registration points.
• Ensures compliance with policies, quality standards, safety and infection control.
• Coordinates with department directors to ensure effective patient flow and service quality.
• Maintains professional growth through education and training.

Skills

Customer service

Microsoft Office

Communication

Organizational skills

Critical thinking

Education

High School Diploma

Tools

Microsoft Office

Job description

Location Address:1100 Central Ave SE Albuquerque, NM 87106-4930Compensation Pay Range:Minimum Offer $50,481.60 Maximum Offer $85,966.40 Now Hiring: Supervisor-Patient Access-ABQSummary:Patient Access Supervisor has responsibility of the operations and functions of the Patient Access areas. Responsible for Patient Access staff and completion of admission, registration and pre-registration functions to include insurance verification for PHS. Responsible for monitoring productivity, compliance and staffing for multiple registration points Type of Opportunity: Full time Job Exempt: Yes Job is based: Presbyterian Hospital Work Shift: Varied Days and Hours (United States of America)Responsibilities:*Selects and assigns department staff. *Ensures new hires and staff are appropriate trained to perform the duties assigned. *Coaches staff as needed to meet quality and duties assigned. , *Initiates coaching, corrective action and performance improvement plans for staff for attendance, productivity and quality opportunities. *Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards are met and followed by staff under their leadership. *Reviews Patient Access operations to ensure compliance with JCAHO, CMS, EMTALA, HIPAA, and other state or federal guidelines *Works with Patient Access Manager in monitoring unit productivity to identify areas of inconsistency and to optimize utilization of staff resources. * Assists in establishing productivity standards and evaluating staffing requirements (both temporary and permanent) based on volumes . *Ensures department is meeting OT and productivity standards in line with the current budget and patient volumes. *Ensures units follow Situation Response Guidelines. Ensures appropriate quality standards are maintained and appropriate on-line documentation is entered for every account activity to ensure thorough communication. *Works within established guidelines to meet the needs of the patients and clinical staff during downtime, both scheduled and unscheduled.*Assists Patient Access staff with complaints and process opportunities encountered by patients, physicians and/or other staff. *Works established work queues and billing reports to ensure accounts are cleared for billing. Monitors employee work queues to ensure completion and compliance. *Assists Patient Access Manager to develop and execute appropriate action plans to resolve unit issues and reverse negative trends. *Meet with staff members monthly for 1:1s to discuss employee performance and discuss any potential opportunities for improvements. *Maintains and fosters effective public relations with patients, physicians and the public as well as spending a maximum amount of time per day interacting with staff. *Looks for opportunities to improve process and flow, brings back to leadership to discuss and work through implementation. *Coordinates with Business Office to assure compliance with third party payers and regulations *Works denial reports to identify trends and opportunities for process change to minimize denials for Patient Access areas. *Mentors and fosters growth of members of the team for personal and professional growth. *Coordinates with department directors and administration to ensure effective patient flow and quality customer service. *Enhances and maintains own professional growth and development through participation in relevant educational programs, literature, in-service meetings and workshops. *Is on call 24 hours a day, 7 days a week to handle any situation that arises.Qualifications:* High School Diploma, prefer some college*2 years of experience in related field required; with 1 year in a Supervisory capacity preferred.* Critical thinking and attention to detail.* Effectively interact with customers to understand their needs and explain data.* Microsoft Office.* Organizational Skills.* Deal with all levels of staff and management within the organization, board members, as well as the public, under highly stressful conditions.* Communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.* Work under limited supervision, self-manage work time and projects, resolve issues with minimal assistance.* Written communication.*Be flexible with hours, as staffing of 24/7 units may require flexibility.Candidates must be at least 18 years of age at the time of hireAll benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.WellnessPresbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.Why work at Presbyterian?As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.About Presbyterian Healthcare ServicesPresbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services