Supervisor Patient Access

Taleo; Greenbrae Boardwalk (CA); On-site; USD 60,000 - 107,000; Full time

Job summary

UnitedHealth Group is seeking a Supervisor of Patient Access to oversee daily operations at the Greenbrae, CA site. This role trains staff, resolves issues, and ensures compliance with Optum and client standards while supporting hiring and performance management.

Key duties include staffing, coaching, process improvement, and acting as a super user for new programs and technologies. Onsite presence is required at Greenbrae, CA.

Qualifications

• 2+ years of experience in hospital patient registration, a physician office, healthcare insurance, a revenue cycle vendor, or a related revenue cycle role.
• Willing and able to work onsite at the Greenbrae, CA location.

Responsibilities

• Leads daily Patient Access operations in alignment with the Optum and client Mission, Vision, Values, policies, and performance standards.
• Guides and supports staff through policy updates, technical assistance, training, onboarding, cross-training, coaching, and timely issue resolution.
• Develops schedules and assignments, coordinates relief and on-call coverage, and supports multiple Patient Access functions and locations as needed.
• Supports hiring, performance reviews, corrective actions, staff development, resource allocation, and retention in partnership with the Manager.
• Improves processes, systems, service, data integrity, productivity, and quality; analyzes performance data and prepares policies, procedures, reports, and job aids.
• Maintains an organized, budget-conscious operation; resolves customer concerns; and ensures compliance with applicable laws, regulations, integrity standards, and assigned duties.

Skills

CHAA credential

Customer service

Supervisory experience

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Supervisor Patient Access (2384335)

Supervisor Patient Access - 2384335

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

Job Summary:

The Patient Access Supervisor supports daily operations across assigned client facilities or Patient Access functions. This role trains and coaches staff, resolves issues, provides technical support, and promotes compliance with Optum and client standards. Responsibilities include supporting hiring, performance management, quality, staff development, retention, and on-call coverage, while serving as a relief leader and super user for new programs, processes, and technologies.

*This role is onsite at the Greenbrae, CA location.

Primary Responsibilities:

• Leads daily Patient Access operations in alignment with the Optum and client Mission, Vision, Values, policies, and performance standards
• Guides and supports staff through policy updates, technical assistance, training, onboarding, cross-training, coaching, and timely issue resolution
• Develops schedules and assignments, coordinates relief and on-call coverage, and supports multiple Patient Access functions and locations as needed
• Supports hiring, performance reviews, corrective actions, staff development, resource allocation, and retention in partnership with the Manager
• Improves processes, systems, service, data integrity, productivity, and quality; analyzes performance data and prepares policies, procedures, reports, and job aids
• Maintains an organized, budget-conscious operation; resolves customer concerns; and ensures compliance with applicable laws, regulations, integrity standards, and assigned duties

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in hospital patient registration, a physician office, healthcare insurance, a revenue cycle vendor, or a related revenue cycle role
• Willing and able to work onsite at the Greenbrae, CA location

Preferred Qualifications:

• Certified Healthcare Access Associate (CHAA) credential from NAHAM
• 2+ years of customer service experience, preferably in healthcare; 1+ year of supervisory experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employme nt.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.