Supervisor - Patient Access

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 50,000 - 86,000; Full time

Job summary

Presbyterian Healthcare Services invites applications for a Supervisor - Patient Access. This role oversees operations across Patient Access points, directing staff and supervising admission, registration, and pre-registration tasks including insurance verification for Presbyterian Hospital.

Responsibilities include coaching staff, maintaining quality, and ensuring adherence to JCAHO, CMS, EMTALA, and HIPAA guidelines while monitoring productivity and staffing to align with budgets and patient

Qualifications

• High School Diploma, some college preferred.
• 2 years experience in related field; 1 year supervisory experience preferred.
• Critical thinking and attention to detail.
• Effective interaction with customers to understand needs and convey data.
• Proficient in Microsoft Office.
• Strong organizational skills.
• Ability to work with staff at all levels under stress.
• Excellent written communication.
• Flexibility with hours for 24/7 unit staffing.

Responsibilities

• Select and assign department staff.
• Ensure new hires are trained to perform duties.
• Coach staff to meet quality and duties.
• Initiate coaching and performance improvement plans.
• Ensure compliance with policies, safety, quality assurance, and infection control standards.
• Review operations to ensure compliance with regulatory guidelines (JCAHO, CMS, EMTALA, HIPAA).
• Monitor productivity and staffing to optimize resources.
• Assist in establishing productivity standards and staffing requirements.
• Ensure units meet OT and productivity standards within budget and patient volumes.
• Maintain online documentation for each account activity and communicate thoroughly.

Skills

Critical thinking

Attention to detail

Communication skills

Written communication

Customer service

Self-management

Adaptability

Time management

Education

High School Diploma

Tools

Microsoft Office

Job description

Location Address:

1100 Central Ave SEAlbuquerque, NM 87106-4930

Compensation Pay Range:

Minimum Offer $50,481.60Maximum Offer $85,966.40

Now Hiring: Supervisor - Patient Access

Summary:

Build your Career. Make a Difference. Presbyterian is hiring a skilled Supervisor - Patient Access. The Patient Access Supervisor has responsibility of the operations and functions of the Patient Access areas. Responsible for Patient Access staff and completion of admission, registration and pre-registration functions to include insurance verification for PHS. Responsible for monitoring productivity, compliance and staffing for multiple registration pointsType of Opportunity: Full timeJob Exempt: YesJob is based: Presbyterian HospitalWork Shift: Varied Days and Hours (United States of America)

Responsibilities:

• Selects and assigns department staff.
• Ensures new hires and staff are appropriate trained to perform the duties assigned.
• Coaches staff as needed to meet quality and duties assigned.
• Initiates coaching, corrective action and performance improvement plans for staff for attendance, productivity and quality opportunities.
• Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards are met and followed by staff under their leadership.
• Reviews Patient Access operations to ensure compliance with JCAHO, CMS, EMTALA, HIPAA, and other state or federal guidelines
• Works with Patient Access Manager in monitoring unit productivity to identify areas of inconsistency and to optimize utilization of staff resources.
• Assists in establishing productivity standards and evaluating staffing requirements (both temporary and permanent) based on volumes .
• Ensures department is meeting OT and productivity standards in line with the current budget and patient volumes.
• Ensures units follow Situation Response Guidelines. Ensures appropriate quality standards are maintained and appropriate on-line documentation is entered for every account activity to ensure thorough communication.
• Works within established guidelines to meet the needs of the patients and clinical staff during downtime, both scheduled and unscheduled.*Assists Patient Access staff with complaints and process opportunities encountered by patients, physicians and/or other staff.
• Works established work queues and billing reports to ensure accounts are cleared for billing. Monitors employee work queues to ensure completion and compliance.
  

Qualifications:

• High School Diploma, prefer some college
• 2 years of experience in related field required; with 1 year in a Supervisory capacity preferred.
• Critical thinking and attention to detail.
• Effectively interact with customers to understand their needs and explain data.
• Microsoft Office.
• Organizational Skills.
• Deal with all levels of staff and management within the organization, board members, as well as the public, under highly stressful conditions.
• Communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
• Work under limited supervision, self-manage work time and projects, resolve issues with minimal assistance.
• Written communication
• Be flexible with hours, as staffing of 24/7 units may require flexibility.
  

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.