Supervisor (part-time) - Perry Ellis

Tbwa Chiat/Day Inc; West Palm Beach (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Supervisor Key Holder to enhance retail operations and customer satisfaction. In this pivotal role, you will support the Store Manager in driving sales, managing the team, and ensuring an exceptional customer experience. Your responsibilities will include overseeing store operations, maintaining visual standards, and empowering staff to achieve their best. With a focus on teamwork and customer engagement, this position offers a unique opportunity to contribute to a vibrant retail environment and make a lasting impact on customers' shopping experiences.

Benefits

Accumulated personal/sick time off

401(k) plan

Monthly sales incentives

Clothing Allowance

Holiday Pay

Qualifications

• 1-2 years of retail experience required.
• Strong interpersonal and customer service skills are essential.

Responsibilities

• Support Store Manager in all operations and sales management functions.
• Ensure sales team meets goals of efficiency and customer satisfaction.
• Maintain store appearance and manage inventory opportunities.

Skills

Customer Service Skills

Interpersonal Communication

Time Management

Conflict Management

Education

High School Degree

Job description

Perry Ellis is a clothing company of Menswear designer & retail chain featuring tailored apparel, from suits to casual wear & accessories. Perry Ellis’ passion and OPTIMISM for living life to the fullest is instilled in the culture, written into its history, and sewn into every product.

SUMMARY:

The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and customer satisfaction. They support the Store Manager to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting training sales associates.

RESPONSIBILITIES:

Customer Experience

1. Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer needs.
2. Achieves excellent scores on secret shopper reports.
3. Ensure the store is visually distinctive and appearance impeccably maintained.
4. Demonstrates awareness of store sales plans and results.
5. Demonstrates awareness of individual contribution to business results.
6. Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests.
7. Shares vision and plans execution of store strategy in alignment with corporate and district initiatives.
8. Understands reports, analysis of business trends and inventory opportunities.

Operational Responsibilities

1. Prioritizes workflow through successful planning and time management.
2. Supports appropriate staffing levels based on business trends and payroll guidelines.
3. Understands and complies with all company policies, procedures and operations.
4. Supports the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store.
5. Demonstrate effective written and verbal communication skills.
6. Communicates all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager.
7. Supports the supervision and motivates staff members.

Visual, Brand And Product Management

1. Participates and supports execution of all pricing strategies to achieve gross margin.
2. Supports the execution of merchandise set up according to visual guidelines.
3. Communicates store inventory opportunities to the Store Manager.
4. Supports replenishment of merchandise on the selling floor as needed.

People Responsibilities

1. Adheres to Human Resources standards following general practices.
2. Holds teams accountable for achieving results and communicates with Store Managers opportunities.
3. Manages conflict.
4. Empowers and involves the team in the decision making process while guiding the process.
5. Receptive to feedback and fosters dialogue around solutions.
6. Maintains confidentiality and meets own commitments.

REQUIREMENTS:

1. Energetic and positive attitude.
2. 1-2 years of retail experience.
3. Strong interpersonal communication and customer service skills.
4. Customer service-oriented (outgoing, friendly, and personable with a positive attitude).
5. Must be able to move and/or lift to 25 pounds.
6. High school degree.

BENEFITS:

1. Accumulated personal/sick time off.
2. 401(k) plan.
3. Monthly sales incentives.
4. Clothing Allowance.
5. Holiday Pay.