Supervisor, Outpatient Lab

St. Luke’s University Health Network; Fountain Hill (Lehigh County); On-site; USD 66,000 - 90,000; Full time

Job summary

St. Luke's University Health Network seeks a Lab Outreach Supervisor to manage assigned staff and oversee daily operations across outpatient lab patient service centers.

The role ensures quality meets accrediting standards, maintains a safe, professional environment, and leads phlebotomy teams with a focus on patient satisfaction and operational excellence. The supervisor collaborates with HR on development and performance reviews, travels frequently to PSCs within the territory, and ensures

Qualifications

• Associates or Bachelors degree required; Masters preferred.
• Min. 2 years phlebotomy experience required or 3 years progress with documented leadership development plan.
• Two years supervisory experience preferred.
• Excellent customer service and interpersonal skills required.
• Computer experience with Microsoft Word and Excel required.
• Knowledge of medical terminology preferred.

Responsibilities

• Demonstrates first level, hands-on leadership skills and supervises outpatient lab phlebotomists/front line employees for assigned team.
• Collaborates with Regional Manager on HR activities (development, coaching, councils, discipline, employee rounding, communications, employee performance feedback/reviews, payroll, etc.).
• Oversees set-up, daily operations, and site performance for PSCs in the assigned territory.
• Ensures site coverage and manages training and performance of staff.
• Meets performance metrics related to Patient Satisfaction, Employee Engagement, and Quality.
• Maintains safety, compliance, and regulatory policies/protocols at PSCs and across the team.

Skills

Phlebotomy

Staff leadership

Customer service

Communication

Education

Associates or Bachelors Required

Masters Preferred

Two years supervisory experience preferred

Tools

Microsoft Word

Excel

Job description

Lab Outreach Supervisor

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Lab Outreach Supervisor is responsible for managing the assigned staff as well as overseeing the daily operations of their assigned outpatient lab patient service centers. The Supervisor is responsible for performance objectives across PSCs/a team within an entity. Ensures the quality of service is standardized and meets the minimum standards of laboratory accrediting agencies at all locations. Ensure the seamless collection of patient specimens in a safe, convenient, and professional environment, while establishing a highly positive working environment for our phlebotomy team.

Job Duties and Responsibilities

• Demonstration of first level, hands-on leadership skills.
• Supervises outpatient lab phlebotomists/front line employees for assigned team.
• Work in collaboration with Regional Manager on HR activities (development, coaching, councils, discipline, employee rounding, communications, employee performance feedback/reviews, payroll, etc.).
• Will engage appropriate leadership resources for support as appropriate.
• Responsible for the set-up, daily operations, and site performance for the PSCs in their assigned territory.
• Ensure site coverage and manages training and performance of staff.
• Meet performance metrics & expectations related to Patient Satisfaction, Employee Engagement, and Quality for their assigned territory.
• Troubleshoots equipment, procedural, employee and patient issues.
• Acts promptly to investigate/resolve complaints and/or problems, patient safety events, etc.
• Conduct patient service recovery as needed while engaging appropriate leadership resources for support as appropriate.
• Maintains effective communication with assigned team of employees and operational leadership team.
• Responsible for adherence to safety, compliance, and regulatory policies /protocols at PSCs and across assigned team.
• Prepares for and ensures compliance, at all aligned PSCs, with all regulatory inspections (JC, CAP, DOH).
• Ensures documentation and remedial training is completed as necessary.
• Ensures quality of service is standardized and meets minimum standards of laboratory accrediting agencies at all locations.
• Serves as a subject matter expert for their team for hospital information system and stays up to date with all information pertaining to department and job functions.
• Maintains working knowledge of policies/procedures pertaining to Lab Outreach.
• Demonstrate proficiency in Lab Outreach and registration workflows.
• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
• Provides input to the Region Manager for annual budget and to explain variances.
• Maintains cost effective inventory at PSCs.
• Demonstrates competency in assigned areas of responsibility.
• Frequent travel to patient service centers in support of job responsibilities.
• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
• Demonstrates/models the Network’s PCRAFT values during interactions with all customers.
• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices
• Complies with Network and departmental policies regarding attendance and dress code.
• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
• Other related duties as assigned.

Physical and Sensory Requirements

PHYSICAL AND SENSORY REQUIREMENTS: Ability to operate a motor vehicle in order to travel to any Lab Outreach patient service center or St. Luke's location. Sitting up to 6 hours per day, up to 2 hours at a time. Seeing as it relates to normal and peripheral vision. Ability to use upper extremities for occasional lifting and frequent carrying of objects weighing up to 15lbs and push up to 250 lbs in a wheelchair. Ability to stoop/bend. Hearing as it relates to normal conversation and telephone use. Ability to read and write English.

Education and Training Requirements

• Associates or Bachelors Required; Masters Preferred.
• Min. 2 year of successful phlebotomy experience required or 3 years progress with documented leadership development plan required.
• Two years supervisory experience preferred.
• Excellent customer service and interpersonal skills required.
• Computer experience with Microsoft Word and Excel required.
• Knowledge of medical terminology preferred.

Equal Opportunity Employer Statement

St. Luke's University Health Network is an Equal Opportunity Employer.

About St. Luke's

Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row.