Regional Outpatient Lab Coordinator, Laboratory Services, Full-Time, Days

St. Luke’s University Health Network; Bethlehem (Northampton County); On-site; USD 52,000 - 75,000; Full time

Job summary

St. Luke’s University Health Network is seeking a qualified phlebotomy/registrar professional to support outpatient lab operations across Lab Outreach centers. The role emphasizes scheduling, training, QA, and regulatory compliance.

Responsibilities include coordinating staffing, performing phlebotomy when needed, ensuring accurate insurance processing, and facilitating new site openings while maintaining patient confidentiality and service excellence.

Qualifications

• 3+ years phlebotomy experience in a hospital or medical office setting.
• Previous experience working as a medical registrar preferred.
• Highly competent in registration procedures and insurance processing required.
• Excellent customer service and interpersonal skills required.
• Computer experience with Word and Excel required.
• Knowledge of medical terminology preferred.

Responsibilities

• Coordinate scheduling, performance tracking, and daily ops for PSCs under Reg. Manager.
• Update schedules in UKG/Shifts for aligned locations.
• Maintain coverage staffing for Lab Outreach centers; identify phlebotomy resources.
• Perform phlebotomy duties at PSC when needed.
• Assist opening of new sites; ensure safety, compliance, and regulatory policies.
• Participate in training of new employees and provide coaching.
• Maintain confidentiality and document management.
• Travel frequently to patient service centers.

Skills

Excellent customer service

Interpersonal skills

Registration procedures

Insurance processing

Medical terminology knowledge

Education

High school graduate

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

About the Role

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Job Duties and Responsibilities

• Focuses on the administrative and technical aspects of outpatient lab operations at their assigned PSCs/ for Reg. Managers (ex., scheduling, performance tracking, etc).
• Supports the effective facilitation of daily operational requirements for aligned locations (employee support, ‘at elbow training’, site policy/procedural compliance, inventory management support, etc.).
• Updates schedules and attendance, in UKG/Shifts, for aligned locations in preparation for approval by Regional Manager.
• Work in partnership with Staffing Schedule Coordinator to maintain schedules for coverage at all Lab Outreach patient service centers and identify phlebotomy resources for lab focused events.
• Perform phlebotomy job responsibilities to provide phlebotomy coverage at PSC if needed.
• Support Regional Manager with the opening of new sites as requested.
• Supports adherence to safety, compliance, and regulatory policies/protocols at PSCs and across Reg. Manager aligned team.
• Prepares for and ensures compliance, at all aligned PSCs, with all regulatory inspections (JC, CAP, DOH).
• Includes, but not limited to, competency assessments/validations, site facility/safety protocol requirement & employee continuing education.
• Ensures documentation is completed and provided to employee’s manager.
• Provides employee with remedial training as necessary.
• Participates, as facilitator, in training/orientation of new employees to the department as well as conducts at the elbow training for any employee needing additional skill development.
• Responsible for timely tracking of QA errors/program and timely at the elbow skill coaching of staff to ensure compliance and QA error reduction.
• Serves as a subject matter expert for hospital information system and stays up to date with all information pertaining to department and job functions.
• Maintains working knowledge of policies/procedures pertaining to Lab Outreach.
• Demonstrate proficiency in Lab Outreach and registration workflows.
• Coordinates with other Coordinators, Supervisors, and managers to ensure manuals are standardized across the department.
• Maintains current documentation at PSCs.
• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
• Demonstrates/models the Network’s Service Excellence Standards of Performance & PCRAFT in interactions with all customers (internal and external) and employees.
• Frequent travel to patient service centers in support of job responsibilities.
• Other related duties as assigned.

Physical and Sensory Requirements

PHYSICAL AND SENSORY REQUIREMENTS: Ability to operate a motor vehicle in order to travel to any Lab Outreach patient service center or St. Luke’s location. Sitting up to 6 hours per day, up to 2 hours at a time. Standing for up to 8 hours a day, 1 hour at a time. Continuous use of fingers and hands to manipulate objects. Frequent twisting and turning. Frequent stooping, bending, crouching and reaching above shoulder level. Seeing as it relates to normal and peripheral vision. Hearing as it relates to normal conversation and telephone use. Occasional lifting, carrying and pulling objects up to 25lbs. Ability to push up to 250 lbs in a wheelchair.

Education

Education: High school graduate required; Associate college degree preferred

Training and Experience

• 3+ years phlebotomy experience in a hospital or medical office setting.
• Previous experience working as a medical registrar preferred.
• Highly competent in registration procedures and insurance processing required.
• Excellent customer service and interpersonal skills required.
• Computer experience with Microsoft Word and Excel required.
• Knowledge of medical terminology preferred.

Company Culture

St. Luke’s University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non‑profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley‑based health care system to earn Medicare’s five‑star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.

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