Supervisor, Ophthalmology Surgical Services

Tufts Medical Center, Inc.; Boston (MA); On-site; USD 61,000 - 76,000; Full time

Job summary

Tufts Medicine is seeking an experienced Administrative Clin ical Practice Administrator to oversee day-to-day operations of a clinical practice and supervise frontline staff.

The role partners with the Clinical Practice Administrator to ensure high patient care standards, efficient workflows, and compliant processes while contributing to strategic growth and financial management.

Qualifications

• Associate’s degree in Healthcare Administration, Business Administration, or related field with 3+ years of healthcare experience and 1+ year in progressive administrative roles.
• Or a High School diploma with 5+ years in healthcare and 3+ years in progressive administrative roles.
• Preferred: Bachelor’s degree in Healthcare Administration, Business Administration, or related field.

Responsibilities

• Oversee day-to-day clinical practice operations under guidance of the Clinical Practice Administrator.
• Supervise front desk staff, billers/coders, and medical assistants for staffing and resource use.
• Manage patient registration, scheduling, and billing processes for accuracy and efficiency.
• Monitor compliance with regulations and internal policies.
• Support quality assurance initiatives and patient satisfaction assessments.
• Handle patient complaints with swift, effective resolutions.
• Assist with financial management and reporting; monitor variances.
• Provide financial and operational reporting support to leadership.

Skills

Team leadership

Operational data analysis

Strong communication

Problem solving

Adaptability

Education

Associate's degree in Healthcare Administration/related field

High School diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Job Profile SummaryThis role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises para-professional employees. Responsibilities that typically include: Setting day-to-day operational objectives for team, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.Job OverviewThis position is responsible for overseeing the day-to-day administrative and operational functions of a clinical practice. This position supports the Faculty Practice Administrator by ensuring efficient practice operations, supervising front-line staff, and maintaining high standards of patient care and satisfaction.Job DescriptionMinimum Qualifications:1. Associate's degree in Healthcare Administration, Business Administration, or related field AND Three (3) years of experience in a healthcare setting AND One (1) year of progressive administrative experience in a healthcare environment; OR High School diploma or equivalent AND Five (5) years of experience in a healthcare setting AND Three (3) years of progressive administrative experience in a healthcare environment.Preferred Qualifications:1. Bachelor’s degree in Healthcare Administration, Business Administration, or related field.2. One (1) year of supervisory experience including managing staff, patient services, and office operations in a healthcare environment.Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.1. Assists in the management of daily operations of the clinical practice under the guidance of the Clinical Practice Administrator.2. Supervises front desk receptionists, billers/coders, and medical assistants to ensure optimal staffing and resource utilization.3. Oversees patient registration, scheduling, and billing processes to ensure accuracy and efficiency.4. Monitors compliance with all relevant regulations and policies.5. Supports quality assurance initiatives and patient satisfaction evaluations.6. Handles patient complaints and issues, ensuring swift and effective resolutions.7. Assists with financial management of the practice.8. Monitors expenditures and reports on financial variances.9. Supports the Clinical Practice Administrator in financial and operational reporting.Physical Requirements:1. Frequent standing, walking, and sitting within the clinic.2. Ability to operate standard office equipment and use required software applications.3. Ability to perform tasks involving physical activity, which may include occasional lifting and carrying of light objects.Skills & Abilities:1. Ability to lead and manage a team effectively, providing guidance and support.2. Capacity to analyze operational data and contribute to strategic planning.3. Strong communication skills, both verbal and written.4. Effective problem-solving skills to address operational challenges.5. Flexibility to adapt to changing circumstances and patient needs.At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.Pay Range:$60,908.12 - $76,140.43based on full-time equivalent