Supervisor - Operations (Small Parcel Supervisor)

Wesco; Chicago (IL); On-site; USD 64,653 - 84,048; Full time

Job summary

Wesco is seeking a Supervisor - Operations (Small Parcel Supervisor) to oversee multiple warehouse departments including receiving, picking, packing, shipping, and related duties. The role reports to a Manager or Senior Manager Operations, with responsibilities for coaching associates and potential direct reports.

Shift is 1 pm to 9:30 pm; the position emphasizes training, safety compliance, process development, and meeting customer requirements in a dynamic warehouse environment.

Qualifications

• High School Degree or Equivalent required.
• Fork Lift Certification preferred.
• 3 years warehouse and distribution operations experience.
• 1 year experience leading warehouse associates.
• Ability to operate a forklift or obtain forklift certification.
• Strong knowledge of inventory control processes.
• Knowledge of electrical, construction or mechanical products.
• Strong communication and interpersonal skills.
• Strong time management skills.
• Basic computer skills.
• Attention to detail.
• Ability to learn and use business planning systems.
• Resolve problems in a timely manner under stressful situations.
• Comfortable working in a team environment.
• Ability to operate hand and power tools and equipment.
• Ability to anticipate and prepare for customer needs.

Responsibilities

• Coordinate employee work assignments to achieve inbound and outbound service requirements
• Direct achievement of performance objectives related to productivity, quality, service, and safety
• Monitor workflow, work completed, error rates and related metrics and take corrective action
• Ensure procedures are observed, implemented, and enforced
• Confirm quality and inspection process is accurate and excess costs are eliminated
• Ensure safe working environment and follows safety regulations
• Maintain accurate time, attendance, and performance management records
• Maintain positive employee relations and morale
• Recommend performance management actions
• Assist in developing and documenting warehouse processes
• Establish and monitor performance standards for warehouse functions, including pick, pack, and ship
• Process returned merchandise
• Establish and monitor performance standards for equipment, assembly, housekeeping, etc.
• Develop and implement training certification programs and ensure warehouse employees receive training

Skills

Warehouse operations

Leadership

Communication

Time management

Attention to detail

Problem solving

Business planning systems

Teamwork

Hand/power tool operation

Customer focus

Basic computer skills

Education

High School Degree or Equivalent

Tools

Fork Lift Certification

Forklift operation

Job description

As the Supervisor - Operations (Small Parcel Supervisor), you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, and housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach, and counsel associates, and you may have at least two direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements and contribute to the development of processes and procedures.

Shift timings: 1 pm to 9.30 pm

Responsibilities

• Coordinate employee work assignments to achieve inbound and outbound service requirements
• Direct achievement of performance objectives related to productivity, quality, service, and safety
• Monitor workflow, work completed, error rates and related metrics and take corrective action
• Ensure procedures are observed, implemented, and enforced
• Confirm quality and inspection process is accurate and excess costs are eliminated
• Ensure safe working environment and follows safety regulations
• Maintain accurate time, attendance, and performance management records
• Maintain positive employee relations and morale
• Recommend performance management actions
• Assist in developing and documenting warehouse processes
• Establish and monitor performance standards for warehouse functions, including pick, pack, and ship
• Process returned merchandise
• Establish and monitor performance standards for equipment, assembly, housekeeping, etc.
• Develop and implement training certification programs and ensure warehouse employees receive training

Qualifications

• High School Degree or Equivalent required
• Fork Lift Certification preferred
• 3 years warehouse and distribution operations experience
• 1 year experience leading warehouse associates
• Ability to operate a forklift or obtain forklift certification
• Strong knowledge of inventory control processes
• Knowledge of electrical, construction or mechanical products
• Strong communication and interpersonal skills
• Strong time management skills
• Basic computer skills
• Attention to detail
• Ability to learn and use business planning systems
• Resolve problems in a timely manner under stressful situations
• Comfortable working in a team environment
• Ability to operate hand and power tools and equipment
• Ability to anticipate and prepare for customer needs

Physical Expectations

• Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
• Work may require excessive bending or stooping.
• Employee required to climb ladders.
• Employee required to use hand tools.
• Employee uses heavy machinery (e.g., forklift, etc.).

Compensation Details: $64,653 - $84,048 Annually. This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.