Supervisor, Operations - Shipping Center

QuVa Pharma; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health benefits (medical

Dental and vision

401k retirement with company match

22 paid days off + 8 holidays

Career advancement opportunities

Job summary

QuVa Pharma is seeking a Supervisor, Operations - Shipping Center to oversee warehouse staff and ensure cGMP, safety, and quality across receiving to shipping. The role manages ERP data, daily scheduling, and KPI tracking to meet service levels.

You will train and coach team members, drive corrective actions, and coordinate with Sales/Operations to minimize inventory discrepancies while ensuring timely shipments. This is a full-time role with a Wed–Sat schedule.

Qualifications

• High school diploma or GED required.
• 3+ years in warehouse/shipping, 1+ year in supervision.
• Certified forklift operator with in-house qualification program.
• Able to pass drug and background checks.
• Authorized to work in the United States full-time; visa sponsorship not available.

Responsibilities

• Supervises warehouse personnel, approves timecards and PTO, manages attendance and scheduling.
• Investigates discrepancies and non-conformance, determines root causes and implements corrective actions.
• Oversees incoming/outgoing movements and verifies products with documentation; keeps ERP updated.
• Tracks KPIs such as on-time delivery, shipping errors, order accuracy, and inventory.
• Maintains records and documentation for logistics operations and compliance.
• Ensures adherence to regulations, SOPs, and safety requirements.
• Uses Infor ERP to input data and reference orders for picking.
• Trains and coaches warehouse staff; maintains performance records.
• Identifies and implements corrective and preventive actions.
• Documents tasks that require written records per SOPs.
• Works with Sales and Ops to reduce inventory risks and discrepancies.
• Supports warehouse tech and systems (barcoding, Kanban, VMI) for efficiency.
• Performs ERP transactions and reporting; liaises with other departments.
• Maintains environmental, health, safety, and security standards.
• Assists in hiring, training, and performance management of staff.
• Keeps up-to-date with cGMP requirements.
• Coordinates with service providers for supplies and deliveries.

Skills

Supervisory experience

Warehouse operations

cGMP knowledge

DEA regulatory knowledge

Forklift certification

ERP systems (Infor)

Training and coaching

Education

High school Diploma or GED

Bachelor's Degree in Logistics/Supply Chain (edge)

Tools

Infor ERP

Job description

This is a full-time role, working Wednesday through Saturday from 6:00 AM to 5:00 PM .Our Supervisor, Operations - Shipping Center plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical product. Once you complete our training, your responsibilities will include supervising the warehouse technician in the shipping center and the oversight of finished products from receipt to customer shipments/processing. The Shipping Center is the entry point for receiving finished products from QuVa's manufacturing sites as well as the distribution hub for shipment to QuVa's customer base. The Supervisor will ensure personnel are using current Good Manufacturing Practices. Your attention to detail and adherence to precise procedures will guarantee that our medications meet the highest standards of safety, efficacy, and quality, providing patients with the best possible care and outcomes. Turn your passion for precision and your commitment to quality into a meaningful impact on healthcare across the US.

What the Supervisor, Operations - Shipping Center Does Each Day:

• Supervises warehouse personnel including timecard approval, PTO requests, performance management, attendance, training adherence, and daily scheduling of resources
• Oversees discrepancy and non-conformance inventory investigations, documents findings, determines root causes, and implements corrective actions to prevent recurrence
• Responsible for all incoming, outgoing, and movements of product. Ensures finished products shipped and received are verified against proper documentation, and the ERP system is kept updated
• Tracks Key Performance Indicators (KPIs) such as on-time delivery, shipping errors (< 1/1000 lines), order accuracy, and inventory to ensure customer service agreements are met
• Review and maintain accurate records and documentation related to logistics operations, such as shipping manifests, inventory records, and compliance documents
• Ensures people and processes are in a continuous state of compliance with applicable regulation agencies, company policies, procedures, and safety requirements
• Uses ERP System, Infor, to input data, and reference orders for picking
• Responsible for training adherence for warehouse personnel
• Develops and provides oversight to the identification and implementation of appropriate corrective actions and preventive actions
• Documents, in a timely manner, all tasks requiring written records as specified in Standard Operating Procedures
• Works with Sales and Operations to reduce the risk associated with product availability resulting from inventory inaccuracies and drives resolves of any unplanned inventory discrepancies
• Supports warehouse management systems and technologies including barcoding, vendor management inventory techniques, Kanban systems, inventory reconciliation, and analysis methods in conjunction with warehouse layouts, equipment, personnel flow, and storage configurations to facilitate effective and efficient operations and space utilization
• Performs ERP system transactions and exception-based reporting to achieve internal and external customer service and inventory management goals, managing tracking systems and acting as a liaison to other departments
• Establishes and maintains required standards to ensure the environmental, health, safety, and security
• Assists with the selection and hiring of warehouse technicians, train and coaches team members, and maintains performance management documentation
• Maintains a contemporaneous working knowledge of cGMP requirements
• Coordinates with approved service providers to ensure supplies, inbound deliveries, and outbound products are appropriately scheduled to meet daily and weekly outputs

Our Most Successful Supervisor, Operations - Shipping Center:

• Has strong verbal/written communication ability, including presentation skills
• Has working knowledge of DEA regulatory requirements as well as all applicable SOPs
• Working knowledge of safety standards, and their application, to continuously improve the safety culture and metrics
• Communicates compliance requirements
• Influences and persuades peers on cross-functional teams and resolves conflicts with peers
• Prioritizes and plans work activities based on priorities and criticality of issues
• Maintains attention to detail; demonstrates time-management skills
• Defines performance goals for direct reports and measures performance against the objectives
• Effectively partners with cross-functional teams

Minimum Requirements for this Role:

• A high school Diploma or GED
• 3+ years' experience working in a warehouse/shipping operation w/ 1+ years in a supervisory capacity
• Successful completion of certified in-house qualification programs that cover at a minimum safe operation, maintenance, and inspection of Powered Industrial Trucks (Forklifts)
• Able to successfully complete a drug and background check
• Must be currently authorized to work in the United States on a full-time basis; QuVa is not able to sponsor applicants for work visas

Any of the Following Will Give You an Edge:

• Experience working with controlled substances
• Bachelor's Degree in Logistics, Supply Chain, or another related field

Benefits of Working at QuVa:

• Comprehensive health and wellness benefits including medical, dental and vision
• 401k retirement program with company match
• 22 paid days off plus 8 paid holidays per year
• National, industry-leading high growth company with future career advancement opportunities

About QuVa:

QuVa is a national, industry-leading provider of pharmacy services, including ready-to-administer sterile outsourcing and advanced AI-generated insights providing clarity for revenue capture and inventory management. QuVa Pharma delivers essential medications in injectable formats critical for effective patient care. LogicStream, a QuVa company, partners with health systems to aggregate, normalize, and analyze large amounts of complex data through AI and machine learning tools that generate actionable insights supporting revenue optimization, inventory management, and inventory-related workflows. Through QuVa's integrated solutions, health systems can transform pharmacy management to achieve greater value by operating more efficiently and effectively as they deliver high-quality patient care.

QuVa is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. QuVa's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with QuVa is "at will".

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.