Supervisor - Operations (Outbound/Shipping)

WESCO; Suwanee (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Wesco is seeking a Supervisor - Operations to lead warehouse departments including receiving, picking, packing, and outbound shipping. You will manage floor activities, coach staff, and ensure safety and quality metrics are met.

The role emphasizes outbound operations and process improvement within a fast-paced environment. You will develop training programs, monitor performance, and collaborate with other leaders to optimize workflow.

Qualifications

• High School Degree or Equivalent required.
• Fork Lift Certification preferred.
• 3 years warehouse and distribution operations experience.
• 1 year experience leading warehouse associates.
• Ability to operate a forklift or obtain certification.
• Strong knowledge of inventory control processes.
• Knowledge of electrical, construction or mechanical products.
• Strong communication and interpersonal skills with ability to coach, develop, and hold associates accountable.
• Strong time management skills.
• Basic computer skills.
• Attention to detail.
• Ability to learn and use business planning systems.
• Resolve problems in a timely manner under stressful situations, prioritizing workload and adjusting resources in a fast-paced warehouse environment.
• Collaborating with other operational leaders across the facility.
• Ability to operate hand and power tools and equipment.
• Ability to anticipate and prepare for customer needs.

Responsibilities

• Coordinate employee work assignments to meet inbound/outbound service requirements and prioritize workload.
• Direct achievement of performance objectives related to productivity, quality, service and safety.
• Monitor workflow, error rates and related metrics and take corrective action.
• Ensure procedures are observed, implemented, and enforced.
• Confirm quality and inspection processes are accurate and costs are controlled.
• Maintain safe working environment and comply with safety regulations.
• Maintain time, attendance and performance records.
• Foster positive employee relations through floor presence and engagement.
• Recommend performance management actions.
• Assist in developing and documenting warehouse processes.
• Set and monitor performance standards for pick, pack and ship, emphasizing outbound/shipping operations.
• Process returned merchandise.
• Develop and monitor standards for equipment and housekeeping.
• Develop training certification programs for warehouse staff.

Skills

Warehouse operations

Staff leadership

Safety compliance

Inventory control

Forklift operation

Equipment handling

Communication

Time management

Problem solving

Team collaboration

Customer focus

Business planning systems

Education

High School Diploma or GED

Tools

Business planning systems

Job description

As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse, with primary responsibility for outbound/shipping operations . You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.

Responsibilities:

• Coordinate employee work assignments to achieve inbound and outbound service requirements, using available resources to prioritize workload and address staffing or operational gaps

• Direct achievement of performance objectives related to productivity, quality, service, and safety

• Monitor workflow, work completed, error rates and related metrics and takes corrective action

• Ensure procedures are observed, implemented, and enforced

• Confirm quality and inspection process is accurate and excess costs are eliminated

• Ensure safe working environment and follows safety regulations

• Maintain accurate time, attendance, and performance management records

• Maintain positive employee relations and morale through regular floor presence, coaching, and associate engagement

• Recommend performance management actions

• Assist in developing and documenting warehouse processes

• Establish and monitors performance standards for warehouse functions, including pick, pack, and ship, with an emphasis on outbound/shipping operations

• Process returned merchandise

• Establish and monitors performance standards for equipment, assembly, housekeeping, etc.

• Develop and implements training certification programs and ensures warehouse employees receive training

Qualifications:

• High School Degree or Equivalent required

• Fork Lift Certification preferred

• 3 years warehouse and distribution operations experience

• 1 year experience leading warehouse associates

• Ability to operate a forklift or have the ability to obtain a forklift certification

• Strong knowledge of inventory control processes

• Knowledge of electrical, construction or mechanical products

• Strong communication and interpersonal skills, with the ability to coach, develop, and hold associates accountable

• Strong time management skills

• Basic computer skills

• Attention to detail

• Ability to learn and use business planning systems

• Resolve problems in a timely manner under stressful situations, including prioritizing workload and adjusting resources in a fast-paced warehouse environment

• Comfortable working in a team environment and collaborating with other operational leaders across the facility

• Ability to operate hand and power tools and equipment

• Ability to anticipate and prepare for customer needs

Physical Expectations:

• Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.

• Work may require excessive bending or stooping.

• Employee required to climb ladders.

• Employee required to use hand tools.

• Employee uses heavy machinery (e.g., forklift, etc.).

#LI-CP1

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.