Supervisor, Administrative Operations

Global Medical Response; Richmond (CA); On-site; USD 70,000 - 92,000; Full time

Benefits offered by this job

Benefits page

Job summary

Global Medical Response is seeking a Supervisor- Administrative Operations in Richmond, VA to oversee day-to-day field operations, staffing ambulance units, and ensuring operational readiness. This role coordinates scheduling, payroll, attendance, leave, and performance, while enforcing company policies and safety standards.

The position offers a competitive base salary with on-call stipends and shift opportunities.

Qualifications

• Strong communication, both oral and written, across teams.
• Good reasoning and analytical thinking for operational decisions.
• Proficient in Microsoft Office and basic business software.

Responsibilities

• Oversee day-to-day field operations and staffing.
• Coordinate scheduling, overtime, payroll and attendance.
• Ensure compliance with policies, safety standards and regulatory requirements.
• Support field employees and act as liaison between staff and management.
• Conduct investigations and drive performance improvements.

Skills

Communication skills

Reasoning skills

Microsoft Office

Education

High School Diploma

Tools

Office proficiency

Job description

More Information about this Job

Supervisor- Administrative Operations

Richmond, VA (Henrico County)

$70,000 to $92,000

Competitive base salary with opportunities for additional earnings through on-call stipends and extra shift assignments, enhancing overall compensation potential.

POSITION SUMMARY: Provides direct oversight of day-to-day field operations, ensuring continuous ambulance staffing, operational readiness, and workforce coverage. Responsible for scheduling, overtime distribution, payroll and attendance administration, leave management, and minimizing lost unit hours. Coordinates operational staffing needs,scheduling personnel, addresses employee concerns, supports performance management, and ensures compliance with company policies, employment laws, and information security requirements tomaintainefficient and effective field operations.

Essential Duties and Responsibilities:

• Oversee and support day-to-day field operations, ensuring continuous service delivery, operational readiness, and compliance with company standards.

• Serves as a role model for GMR’s Core Values and Core Behaviors bydemonstratingintegrity, accountability, teamwork, respect, and a commitment to excellence in all interactionsandoperationaldecisions.

• Promotes andmaintainsa culture of safety by ensuring compliance with all company safety policies,identifyingand mitigating operational risks, and taking immediate action to address unsafe conditions, behaviors, or practices

• Coordinate andmaintainschedules for field, supervisory, and operational personnel, including overtime distribution, shift exchanges, shift bids, transfers, leave requests, sick calls, and special event staffing.

• Ensureappropriate ambulancestaffing and resource deployment to minimize lost unit hours,maintainsystem status, and support operational needs during emergencies, disasters, and mass casualty incidents.

• Monitor and communicate operational impacts, including units placed out of service, lost unit hours, and staffing shortages.

• Assistfield employees with scheduling, payroll, work assignment, vehicle, equipment, and operational concerns while serving as a liaison between field personnel and management.

• Verify and process payroll, attendance, PTO, personnel action notices, and employee status changes whilemaintainingaccurateworkforce records, certifications, qualifications, and transfer documentation.

• Supervise, coach, and develop assigned personnel and operational leaders through mentoring, performance evaluations, counseling, corrective action, and professional development initiatives.

• Conduct or oversee fair andtimelyinvestigations of incidents, complaints, employee relations matters, customer service concerns, and performance issues, ensuringappropriate resolutionand follow-up.

• Support clinical and operational excellence by collaborating with field training staff, clinical leadership, dispatch, and support services toidentifyopportunities for improvement and enhance service quality.

• Participate in new employee onboarding and orientation activities and promote effective communication and teamwork throughout the operation.

• Maintain knowledge of EMS regulations, regional protocols, company policies, and operational procedures to ensure consistent interpretation, enforcement, and compliance.

• Foster a positive workplace culture through open communication, employee engagement, diversity, equity, and inclusion initiatives, while supporting affirmative action and equal employment opportunityobjectives.

• Ensure compliance with all company, departmental, employment law, and information security policies, procedures, and training requirements.

Non-Essential Duties and Responsibilities:

• Perform other duties as assigned.

Minimum Qualifications:

• High School Diploma orequivalent

• NREMT Paramedic or NREMT Basic

• Hiredindividualmust successfully pass a background check.

Certifications(requiredupon hire)

• NREMT– Basic or Paramedic

• ValidDriver'sLicense

• Valid CPR(American Heart Association – BLS)

• Valid ACLS(if Paramedic)

Certifications (requiredafter hire)

• Must pass the AMR Emergency Vehicle Operator Course within60 daysof hire.

• If Paramedic,mustobtain PALS certification within 180days of hire.

• ICS100,200,700,800certificationswithin180 daysof hire

• High Reliability training within180 daysof hire (facilitatedby management)

Experience:

• Minimum 5 years of EMS experience

• Minimum ofone or more years supervisoryor leadershipexperiencepreferred

Knowledge and Skills:

• Effective oral and written communication skills

• Strong reasoning skills

• Microsoft Office Suite Proficiency

• Ability to learn and navigate multiple business platforms during normal course of work.

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

Salary Range: $70k to $92k

Check out our careers site benefits page to learn more about our benefit options.