Supervisor, Operations

West Pharmaceutical Services, Inc; Jersey Shore (Lycoming County); On-site; USD 65,000 - 90,000; Full time

Job summary

West Pharmaceutical Services, Inc. is seeking a Supervisor, Operations to oversee production processes and personnel on assigned night shifts.

The role ensures adherence to procedures, quality standards, safety and schedules while driving effective team relations to improve customer service and company profits. The ideal candidate has a minimum of five years in manufacturing with prior supervisory experience and is skilled in problem solving, interpersonal communication, SPC tools, and Lean

Qualifications

• Bachelor's degree in a technical or business-related field preferred.
• Minimum 5 years in a manufacturing environment.
• Prior supervisory experience.
• Must have effective problem solving and interpersonal skills.

Responsibilities

• Oversee day-to-day production activities of plant products on assigned shifts with focus on cost, quality, safety and schedules.
• Create short-interval look-ahead production schedules and ensure communications and tracking.
• Promote site initiatives including safety programs, lean, and training; interpret HR policies.
• Ensure SOPs and Good Manufacturing Practices are followed.
• Coach employees on performance, attendance and teamwork; address issues as needed.
• Manage resources to ensure on-time production and delivery of orders.
• Verify accuracy of production data and hours worked.
• Support smooth startup of new processes and ongoing production.

Skills

Problem solving

Interpersonal skills

SPC applications

Lean Sigma

Safety policy compliance

Quality policy compliance

Education

Bachelor's degree (technical or business-related)

Job description

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Title: Supervisor, Operations

Requisition ID: 74132

Date: Jul 22, 2026

Location: Jersey Shore, PA, US, 17740

Department: Operations

Description:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

Supervise production processes & personnel to produce pharmaceutical stoppers on assigned shifts. Responsible & accountable for adherence to procedures, proper production, quality, maintenance, safety & schedules on assigned shifts; promote effective team member/Company relations to help improve customer service & Company profits. Assigned shifts may include fixed &/or rotating shifts.

Essential Duties and Responsibilities

• Oversee the day-to-day production activities of plant products at the most economical cost consistent with prescribed quality standards in a timely manner. The incumbent is responsible for the cost performance of the assigned unit.
• Create short-interval look-ahead production schedules that make sure that upcoming events are communicated, tracked and are being proactively attended -to
• Promote all site initiatives including plant safety programs, lean initiatives, training programs, etc., and consistently interpret and apply all HR policies, practices and procedures among our plant personnel.
• Assure Standard Operating Instructions and Good Manufacturing Practices are adhered to.
• Participate in the resolution of employee complaints and personnel or performance issues and/or coach employees to encourage teamwork. Routinely evaluate and review employee performance. Perform counseling with employees in regard to job performance, attendance, etc.
• Manage available resources to insure on time production and delivery of customer orders.
• Verify production data is accurately recorded.
• Maintain and verify accuracy of the hours each employee has worked.
• Ensure the smooth startup of new processes and on-going production in all area departments.
• Maximize capital resources and assist in maintaining equipment and facilities in proper working condition.
• Constantly evaluate existing processes and establish teams to continuously improve these processes.
• Performs other duties, as assigned based on business needs.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
• Exhibits regular, reliable, punctual and predictable attendance

Education

• Bachelor's Degree technical or business-related field preferred

Work Experience

• Minimum 5 years in a manufacturing environment required
• Prior supervisory experience

Preferred Knowledge, Skills and Abilities

• Must have effective problem solving and interpersonal skills
• Moderate knowledge of computer programs and SPC applications
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times
• Able to comply with the company’s quality policy at all times

License and Certifications

• Health Services\\First Aid Certification Upon Hire preferred or
• Health Services\\CPR - Cardiac Pulmonary Resuscitation Upon Hire preferred

Travel Requirements

10%: Up to 26 business days per year

Physical Requirements

Light-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects.

Additional Requirements

• Self-motivated and solution-oriented personality.
• Excellent written and verbal skills.
• Good communication, project management, and interpersonal skills.
• Good organizational skills.
• Effective problem-solving skills.
• Must wear safety toe shoes, safety goggles, and hearing protection, as required, in production areas.
• Must follow and comply with Plant’s Dress and Hygiene Code (SOI).
• Must follow and comply with all Company and Plant policies, procedure (SOIs), rules and State and Federal laws

Shift

• Position is Night Shift

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.