SUPERVISOR OF PLACEMENT & VACANCY CONTROL UNIT

City of New York; Lincoln (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

The City of New York's Department of Homeless Services seeks a Supervisor II to oversee shelter placements and manage staff within the Placement & Vacancy Control Unit. The role requires a bachelor's degree and supervisory experience in social casework, providing an opportunity to make a significant impact on service delivery in a vital agency. The position offers a dynamic work environment focused on empathic client care and efficient service management.

Benefits

Public Service Loan Forgiveness program eligibility

Inclusive equal opportunity employer

Qualifications

• Two years of full-time experience in social casework, including one year in a supervisory role.
• Strong organizational skills to manage staff activities and schedules.

Responsibilities

• Supervise and train staff on shelter placements.
• Monitor the Adult Vacancy Control inbox and hotline.
• Prepare daily reports and work assignments for staff.

Skills

Social Casework

Supervision

Training

Communication

Education

Baccalaureate degree

Job description

APPLICANTS MUST BE PERMANENT IN THE SUPERVISOR I OR II CIVIL SERVICE TITLE.

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provides temporary shelter, and connects individuals and families to stable housing with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The Agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

HERO is the sole 24/7 DHS organizational unit that identifies and secures shelter for families and single adults who apply for emergency housing assistance. HERO is composed of five units: Vacancy Control for Families with Children and Single Adults, Serious Incidents Unit, Special Projects, Strategic Initiatives and Portfolio Management.

The Department of Homeless Services (DHS) is recruiting one (1) Supervisor II (SS) to function as Supervisor of Placement & Vacancy Control Unit, who will:

- Serve as back-up and support to HERO – PATH Liaison (including complete log outs, send out Code 5 Reports, return to Intake, flip overnight cases to conditionals and submit SARS), when required.

- Monitor Adult Vacancy Control inbox and hotline, and handle day-time transfer requests from the Adult Division.

- Supervise, train, and monitor staff on activities of shelter placements.

- Oversee HERO email inboxes and the HERO telephone Hotline; answer mail and telephone inquiries, and complete providers’ requests promptly as required.

- Prepare daily work assignments and distribute SARS and other HERO activities.

- Maintain controls on staff attendance, posting appropriate data and standard forms, holding conferences with staff as needed, and completing staff evaluations periodically.

- Ensure adequate coverage during working hours.

- Prepare the list of staff for Overtime.

- Work with the Manager to support Supervisor I in supervision and Placements.

- Prepare daily reports relevant to HERO management.

- Provide coverage when the Manager is out.

- Ensure that all cases are completed and troubleshoot difficult cases in a timely manner.

- Refer staff to the DHS Training Bureau to ensure social service staff receive adequate and ongoing training. Including all agency identified mandatory training.

Hours/Schedule: Tuesday – Saturday 4:00PM – 12:00AM.

SUPERVISOR II (SOCIAL SERVICES - 52312

Minimum Qualifications

A baccalaureate degree from an accredited college and two years of full-time satisfactory experience in social casework, at least one year of which must have been in a supervisory capacity.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.