Supervisor of Patient Accounts

Advocate Health Care; Oak Brook (IL); Remote; USD 75,000 - 110,000; Full time

Job summary

Advocate Aurora Health Care is seeking a senior leader to supervise the patient accounting team, ensuring timely and accurate billing while reducing receivables. The role emphasizes GAAP-aligned financial practices, process improvements, and cross‑department collaboration to optimize cash flow.

The position requires 3–5 years of supervisory experience in healthcare billing, strong communication, and knowledge of HIPAA and payer requirements.

Qualifications

• Supervisory experience in patient accounting or A/R with team management.
• Knowledge of healthcare billing regulations including HIPAA.
• Experience with patient billing software and EHR systems.

Responsibilities

• Supervise the patient accounting operations to ensure timely, accurate billing.
• Manage budget and staffing within approved limits.
• Assess training needs and coordinate development with the training dept.
• Drive improvements to billing systems and processes and ensure quality.
• Ensure compliance with billing regulations and HIPAA for healthcare.
• Collaborate with providers, external departments, and payors to resolve discrepancies.

Skills

People leadership

Communication skills

Analytical skills

Revenue cycle knowledge

Project management

Process improvement

Education

High School Diploma

Tools

Microsoft Word

Excel

PowerPoint

Teams

Job description

• Supervises the assigned functional area of patient accounting operations with the primary focus on ensuring timely, accurate, compliant, and efficient processing of bills to receive appropriate reimbursement or application of cash management processes to reduce accounts receivables in compliance with Generally Accepted Accounting Principles (GAAP) to ensure protection of cash assets.
• Responsible for operating within budget limitations and authorized staffing levels.
• Assesses employee training needs and coordinates with the training department to ensure appropriate development.
• Initiates and implements improvements to billing systems and processes, including pursuing and developing improved techniques and ensuring quality.
• Ensures compliance with all federal, state, and local regulations regarding billing and collections and maintains up-to-date knowledge of changes in healthcare billing regulations and implements necessary changes within the department.
• Functions as a liaison with providers, external departments related to the revenue cycle and insurance payors to resolve discrepancies, minimize receivables, and limit bad debt expenses.
• Initiates and implements improvements to billing systems, including and pursuing and developing improved collection techniques or cash applications within the confines of federal and state collection laws and third‑party payer requirements with respect to health coverage and reimbursement.
• Conducts ongoing evaluation of department policies and procedures in order to maintain and improve department efficiency and performance.
• Responsible for adhering to productivity and quality standards of department and reinforcing those standards with team members.
• Performs human resources responsibilities for staff which includes coaching on performance, completing performance reviews and overall team member morale and engagement. Recommends team members for hiring, compensation changes, promotions, corrective actions decision and terminations.
• Responsible for understanding and adhering to the Advocate Aurora Health Care Code of Ethical Conduct and for ensuring that personal actions, and the actions fo the team members supervised, comply with the policies, regulations and laws applicable for Advocate Auora Health business.

Major Responsibilities

• Supervises the assigned functional area of patient accounting operations with the primary focus on ensuring timely, accurate, compliant, and efficient processing of bills to receive appropriate reimbursement or application of cash management processes to reduce accounts receivables in compliance with Generally Accepted Accounting Principles (GAAP) to ensure protection of cash assets.
• Responsible for operating within budget limitations and authorized staffing levels.
• Assesses employee training needs and coordinates with the training department to ensure appropriate development.
• Initiates and implements improvements to billing systems and processes, including pursuing and developing improved techniques and ensuring quality.
• Ensures compliance with all federal, state, and local regulations regarding billing and collections and maintains up-to-date knowledge of changes in healthcare billing regulations and implements necessary changes within the department.
• Functions as a liaison with providers, external departments related to the revenue cycle and insurance payors to resolve discrepancies, minimize receivables, and limit bad debt expenses.
• Initiates and implements improvements to billing systems, including and pursuing and developing improved collection techniques or cash applications within the confines of federal and state collection laws and third‑party payer requirements with respect to health coverage and reimbursement.
• Conducts ongoing evaluation of department policies and procedures in order to maintain and improve department efficiency and performance.
• Responsible for adhering to productivity and quality standards of department and reinforcing those standards with team members.
• Performs human resources responsibilities for staff which includes coaching on performance, completing performance reviews and overall team member morale and engagement. Recommends team members for hiring, compensation changes, promotions, corrective actions decision and terminations.
• Responsible for understanding and adhering to the Advocate Aurora Health Care Code of Ethical Conduct and for ensuring that personal actions, and the actions fo the team members supervised, comply with the policies, regulations and laws applicable for Advocate Auora Health business.

Education Required

• High School Diploma.

Experience Required

• Typically requires 3 - 5years of experience in Healthcare Billing Experience: 3 to 5 years of experience in patient accounts, medical billing or collections within a healthcare setting and with billing procedures for various types of payers, including private insurance, Medicare, Medicaid and self-pay patients. Supervisory Experience: 3 to 5 years’ experience of supervisory experience in a billing or accounts receivable department with a proven ability to manage a team including training, mentoring, and performance management. Experience with healthcare regulations, such as HIPPA, and understanding compliance requirements in billing and collections. Hands‑experience with patient billing software and electronic health records (EHR) systems.

Knowledge, Skills & Abilities Required

• PC skills in Microsoft Word, Excel, PowerPoint, and Teams
• Previous experience leading a patient accounting team.
• Strong oral and written communication skills to train and supervise staff and to communicate effectively and collaboratively with other department supervisors, external organizations, and top management. Ability to effectively address difficult and controversial issues.
• Excellent organizational, analytical, and problem‑solving skills.
• Demonstrated proficiency, knowledge, and regulations of revenue cycle processes and health care patient accounting practices and procedures.
• Demonstrated ability to manage multiple projects simultaneously and supervise patient accounting functions.
• Demonstrated ability to develop and implement procedural and quality improvements within patient accounting environments.
• General knowledge of business, finance, human management, and operations.

Physical Requirements And Working Conditions

• This position is remote, but may require travel, therefore, could be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.