Supervisor of Patient Access-Full Time-Days

Cape Fear Valley Health; Fayetteville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Cape Fear Valley Health is seeking a Supervisor of Patient Access in Fayetteville, NC to oversee daily Patient Access operations within the Highsmith Rainey Specialty Hospital. Responsible for payroll, staff development, and ensuring data integrity while aligning with Joint Commission and CMS standards.

The role requires leadership, cross-functional coordination, and the ability to manage multiple tasks in a healthcare setting.

Qualifications

• High school diploma required.
• Associate degree in Business or Healthcare Administration preferred.
• CHAA or CAM certification required within one year of employment.

Responsibilities

• Supervise daily operations of patient access staff and coordinate activities to ensure efficient patient flow.
• Maintain payroll time records and generate reports for leadership.
• Interview and recommend applicants for employment.
• Prepare and present performance reports to Leadership.
• Cross-train staff and cover gaps in Patient Access areas as needed.
• Conduct audits to ensure data accuracy in registration and billing systems.
• Provide training on policies, procedures, and systems; lead department meetings.

Skills

Staff supervision

Payroll & timekeeping

Performance reporting

Training & development

Cross-functional collaboration

MS Office

Data integrity

Problem solving

Education

High school diploma

Associate degree in Business or Healthcare Administration

CHAA / CAM certification within 1 year

Tools

MS Office suite

Registration/patient access systems

Payroll systems

Job description

## Supervisor of Patient Access-Full Time-DaysApply: HRSH: Full time: Posted Today: 40790**Facility**Highsmith Rainey Specialty Hospital**Location**Fayetteville, North Carolina**Department**Patient Financial Services**Job Family**Management**Work Shift**Variable (United States of America)**Summary**Supervises and coordinates the planning, organizing, directing, and controlling of the daily operations of patient access areas. Helps provide guidance for quality performance and the importance of data integrity. Coordinates staff development with departmental education coordinator and preceptors. Ensure compliance with all Joint Commission, CMS, and other governmental standards for Patient Access Processing.# **Major Job Functions**The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:* Monitors and coordinates the daily activities of the Patient Access personnel to produce successful outcomes* Maintains and prepares payroll time records and reports* Interviews and recommends applicants for employment* Prepares and presents performance reports to Leadership and others as necessary* Assist with coverage of Patient Access areas when shortages occur and cross trains in all areas of Patient Access* Provides leadership and support to all areas of patient access and is expected to be available to address any issues* Conducts audits of employees work ensuring the data in the systems are accurate and complete* Collaborates with management in continuous process improvements* Provide training and education on policies, procedures, and systems* Completes and conducts yearly evaluations* Facilitate monthly department meetings and attend leadership meetings* Other duties as assigned# **Minimum Qualifications**The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:## **Education and Formal Training**:* High school diploma required* Associate degree in Business or Healthcare Administration preferred* HBI or CHAA and CAM Certification required within one year of employment required## **Work Experience**:* 3 years of hospital Patient Access experience required## **Knowledge, Skills, and Abilities Required**:* Proficiency in reading, writing, and speaking the English language* Knowledge of medical terminology* Ability to type 45 words per minute* Ability to coordinate staffing and other supervisory activities required* Ability to work unsupervised* Proficient in MS Office applications required* Critical thinking skills and ability to problem solve and multi-task required* Must be multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System* Knowledge of insurance and collection of payments required* Excellent verbal and written communication skills are required* Demonstrated customer service skills to a variety of customers from different cultural and economic backgrounds preferred* Ability to maintain current knowledge in all applications requires ability to maintain skill set in all registration applications, functions, and responsibilities## **Physical Requirements**:* Must be able to communicate orally, see, and hear to collect information* Must have dexterity to operate office equipment* Subject to eyestrain due to the many hours spent looking at a computer screen* Sitting or standing in intervals for long periods of time* Noise level is low to moderate* Answers telephone calls, uses computer, and other business machines extensively* Bends, reaches pushes and pulls file drawers to file records and reports* Ability to transport patients and assist with baggage* Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds**Required Licenses and Certifications**Certified Healthcare Access Associate (CHAA) - National Association Healthcare Access ManagementCape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity