Supervisor of Linen & Mail/Courier Services - Full Time - Day

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health in New Jersey seeks a Supervisor of Linen Services and Mail/Courier Services to oversee daily operations of the Linen Services Department at the medical center and the Mailroom. You will supervise staff, coordinate deliveries across campus, and ensure compliance with infection control standards while driving quality improvements.

The role requires a minimum of 5 years of management experience in linen, mail, or hospitality, an Associate's degree (or 60+ credits toward

Qualifications

• Associate's degree or 60+ credits toward Bachelor's to be completed within three years of hire.
• Minimum of 5 years of management experience in mailroom, linen, or hospitality fields.
• Excellent written and verbal communication skills.
• Strong computer skills that include Microsoft Office and/or Google Suite.
• Reads and writes in the English language.

Responsibilities

• Direct and supervise Linen Services and Mail/Courier operations and staff.
• Direct staff work activities; assign and schedule special projects as needed.
• Review staffing levels to ensure adequate coverage across shifts.
• Coordinate linen replenishment and on-time deliveries to departments.
• Prepare departmental reports and conduct audits for compliance and quality.
• Oversee 24/7 Linen Services and weekday Mailroom operations.

Skills

Management experience

Communication skills

Computer skills

Education

Associate's degree or 60+ credits toward Bachelor's

Bachelor's degree (preferred)

Tools

Microsoft Office

Google Suite

Job description

Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Supervisor of Linen Services and Mail/Courier Services is responsible for the daily supervision of the Linen Services Department at Hackensack University Medical Center (HUMC) at Hackensack Meridian Health (HMH). Maintains control over the Medical Center Linen inventory including storage, replenishment, and coordination of the third-party vendor processes. Responsible for the Mailroom department including the supervision, daily operations, and related managerial tasks of that department.
A day in the life of a Supervisor of Linen Services and Mail/Courier Services at Hackensack Meridian Health includes

• Monitors linen quantity and quality and assures compliance with established standards.
• Conducts hospital-wide rounds in areas of responsibility, paying particular attention to linen quality, carts, storage, linen usage, and abuse; ensures full compliance with standards of laundry and linen standards within all departments or units.
• Directs and supervises all staff work activities in areas of responsibility; assigns and schedules all special projects as needed.
• Reviews the staffing levels to ensure adequate staffing coverage for all shifts.
• Confirms implementation of the linen replenishment system by reviewing staff usage, data input, and system reporting to coordinate the continuous quality improvement of linen supply management.
• Monitors and addresses any events regarding improper supply utilization in units or departments.
• Coordinates scheduled deliveries to all Medical Center departments located on and off campus as well as the additional linen requests made throughout the day. Analyzes how services can be changed to avoid additional requests or to change par levels.
• Reviews and revises job descriptions and/or job assignments as needed to support effective daily operations and makes adjustments accordingly.
• Conducts audit reviews of outsourced laundry processes, staff, and service timeframes to assure compliance with regulatory issues and Infection Control requirements.
• Conducts an annual linen inventory of par replenishments for all units, departments and other users.
• Prepares statistical data analysis regarding linen usage, weights, staff productivity, Scrubex machines, and any other miscellaneous reports.
• Orders linen replenishment or cutbacks based on standard availability of linen. Coordinates and anticipates future events that may negatively impact linen inventory including disaster, weather events, or internal codes.
• Reviews, revises, and/or develops department-specific policies and procedures.
• Responsible for composing and maintaining various internal Linen and /or Mailroom departmental reports for the Operations Manager.
• Performs regular rounds on the floors and departments with department heads and nurse managers to assess and address any issues, speak about staff, and look for opportunities to improve daily operations on both ends. The vendor should be present intermittently on the same rounds.
• Supervises, schedules, evaluates, and conducts payroll of all Linen & Mail/Courier operations and staff.
• Has complete responsibility for Linen Services which is a 24/7 operation and Mailroom/Courier services whose hours are typically Monday to Friday 700 AM to 600 PM.
• Supports and contributes to continuous quality improvement regarding Linen, Mail, or Courier services by identifying and correcting ineffective processes and preparing reports to assure operational effectiveness.
• Reviews and approves all outside courier runs to service off-campus locations.
• Coordinates stat deliveries to various Medical Center departments and related activities, including deliveries to the Board of Governors.
• Coordinates deliveries of outside services such as Federal Express, and acts as liaison to handle FedEx alerts or billing concerns.
• Reviews cell phone, mileage, and productivity for all drivers.
• Conducts audit reviews of mail processing services and courier runs.
• Coordinates and implements EZ pass accounts, billing, violations, and tags for all HUMC vehicles.
• Processes all vehicle insurance, registration, EZ pass, and plates for all new or current HUMC vehicles.
• Reviews, communicates and processes all traffic or moving violations reported to the medical center.
• Acts as contact for Chubb insurance claims through Risk Management and provides defensive driving education to new drivers at the medical center.
• Oversees Optifreight and Fuelman account/invoices with Purchasing to ensure proper distribution of department fuel costs.
• Monitors mailroom postage requests and ensures postage by phone is submitted to allow timely mailings to be uninterrupted in delivery.
• Organizes internal pickups for special events from the Foundation, Human Resources, or other departments that have promotional or charitable function responsibilities.
• Regulates and reviews all specimen logs and reports to provide timely delivery of samples. This process must be adhered to by the department at all times to confirm the safe delivery of urgent specimens.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Education, Knowledge, Skills and Abilities Required

• Associate's degree, or the equivalent of sixty (60) or more credits towards a Bachelor's degree to be completed within three (3) years of hire.
• Minimum of 5 years of management experience in mailroom, linen, or hospitality fields.
• Excellent written and verbal communication skills.
• Strong computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
• Ability to multi-task operational priorities.
• Reads and writes in the English language.

Education, Knowledge, Skills and Abilities Preferred

• Bachelor's degree.

Minimum rate of $64,313.60 Annually
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to
Labor Market Data Compensation is benchmarked against market data to ensure competitiveness.
Experience Years of relevant work experience.
Education and Certifications Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
Skills Demonstrated proficiency in relevant skills and competencies.
Geographic Location Cost of living and market rates for the specific location.
Internal Equity Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
Budget and Grant Funding Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.