Supervisor of Clinic Operations

Aurora Health Care; Sheboygan (WI); On-site; USD 75,000 - 95,000; Full time

Job summary

Aurora Health Care is seeking an Ambulatory and Outpatient Clinical Nurse Supervisor to provide direct supervision in selected clinical areas and support the practice in delivering high-quality patient care in alignment with policies and procedures.

The role emphasizes staff management, clinic operations, and liaison work with physicians and leadership to ensure smooth patient care and adherence to organizational standards.

Qualifications

• Bachelor’s degree in health care administration or related field.
• Typically 3 years of experience in a medical practice setting with knowledge of physician billing, accounting and general medical office procedures.
• Ability to interact effectively with physicians, staff at all levels and the public.

Responsibilities

• Staff management: supervise day-to-day activities of non-physician staff, including scheduling, performance reviews and coaching.
• Clinic operations: manage reception, billing workflows, accounts payable and patient flow.
• Liaising: act as the primary bridge between clinical staff, doctors and leadership to ensure seamless patient care.
• Requirements: 3+ years in a medical practice setting with strong billing, coding and healthcare administration knowledge.

Skills

Interpersonal communication

Billing knowledge

Office procedures

Education

Bachelor’s degree in health care administration

Job description

Job Description Summary:

The Ambulatory and Outpatient Clinical Nurse Supervisor provide direct supervision to selected clinical areas and assists the practice in delivering health care to patients consistent with the practice’s policies and procedures.

Where You Will Work

AdvocateMedical Group (AMG) is part ofAdvocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’reLooking For:

• Bachelor’s degree in health care administration or related field.
• Typically, 3 years of experience in a similar medical practice setting which should include thorough knowledge of physician billing, accounting and general medical office procedures.
• Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.

As a Clinic Supervisor, your core responsibilities typically include:

• Staff Management: Overseeing the day-to-day activities of non-physician staff, including scheduling, performance reviews, and daily coaching.
• Clinic Operations: Managing reception, billing workflows, accounts payable, and patient flow.
• Liaising: Acting as the primary bridge between clinical staff, doctors, and organizational leadership to ensure seamless patient care.
• Requirements: Typically requiring at least 3 years of experience in a medical practice setting along with strong billing, coding, and general healthcare administration knowledge.

WhatYou’llDo:

• Office hours are Monday – Friday from 8:00 am to 5:00 pm.
• Departments include; General Surgery, Pain Management, OB/GYN, lab and Patient Service Representatives.

As a skilled and compassionate Clinical Supervisor, you will play a pivotal role in ensuring that your team delivers high-quality, patient-centered care. You will oversee and support staff in providing and coordinating comprehensive care through the nursing process, promoting safe, therapeutic outcomes in alignment with established standards, policies, and procedures.

About This Location:

Aurora Health Care operates a major hospital and several comprehensive clinics throughout Sheboygan, offering everything from primary care and daily urgent care to 24/7 emergency services.

The main campus for medical and emergency care is the Aurora Medical Center – Sheboygan County, located at 3400 Union Ave. This state-of-the-art facility provides a full spectrum of care, including general surgery, cardiology, a Level IV Trauma Center, and a Neonatal Intensive Care Unit (NICU).

For day-to-day medical needs, the Aurora Health Center at 2414 Kohler Memorial Dr is a major community hub. This location houses multiple departments:

• Aurora Urgent Care: Walk-in and same-day care for minor illnesses and injuries.
• Aurora Family Medicine & Aurora Internal Medicine: Comprehensive primary care, annual physicals, and long-term care management for all ages.
• Aurora Allergy: Allergy testing and treatment.

Additionally, there is a second major clinic located at 1813 Ashland Ave, which provides specialized outpatient care. If you are dealing with a mental health concern, the Aurora Behavioral Health Center offers both outpatient and intensive therapy programs for adolescents and adults

Be the Supervisor Who Redefines Care.

At Advocate Health, being a Clinical Nurse Supervisor means more than delivering exceptional clinical care—it means leading with purpose, compassion, and boldness. As part of our One Advocate Health community,you’lljoin a unified team committed to lifting others up, embracing innovation, and creating inclusive spaces where everyone can thrive.You’llbe empowered to think boldly, collaborate with humility, and drive change through fearless curiosity. Whetheryou'reat the bedside, in the community, or advancing care through research and education,you’llhelp shape the future of health—because here,we’reredefining care for you, for us, for all.

Your feedback matters.

Every nurse’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions

• Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twistfrequentlythroughout the workday.

• Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.

• Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.

• Must have functional speech, vision, hearing, and touch withabilityto use fine hand manipulation skills for IV insertion and other procedures/functions.

• Maneuver foot pedals on carts or machines.

• Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.

• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must bewornas necessary.

• Must be able to respond quickly to changes in patient and/or unit conditions.

• Physical Abilities Testing may berequired.

• Additionaldepartment specific physical requirements may beidentifiedfor unique responsibilities within the department by the nurse leader.

Ready to Take the Next Step: