Supervisor- Ocean Carrier Services Service Optimization I (Tacoma)

Glovis America, Inc.; Tacoma, Northern (WA, KY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

FSA

Life and AD&D

Disability

Paid Vacation

Holidays

Sick Leave

Hospital Insurance

Wellness Program

401(k)

Referral Bonuses

Auto Allowance

Team Building Events

Discretionary Bonuses

Tuition Reimbursement

Job summary

GLOVIS America, Inc. in Tacoma, WA seeks a Supervisor, Ocean Carrier Services I to oversee vessel schedules, port calls, and cargo operations across U.S. and Canadian ports, ensuring safe, efficient execution and timely service delivery.

You will support management reporting, develop new services, and build strong relationships with ports, terminals, customers, and vendors, while preparing executive-level recommendations on performance, costs, and risks.

Qualifications

• Strong written and verbal communication skills.
• Proficient PC skills and data entry accuracy.
• Ability to identify and correct errors.
• Detail oriented with deadline-driven focus.
• Knowledge of business and management principles.

Responsibilities

• Oversee vessel schedules, port calls, and cargo operations across U.S. and Canadian ports.
• Review berth availability, terminal schedules, vessel requirements, and constraints to optimize plans.
• Coordinate with terminals, ports, stevedores, vessel operators, agents, and vendors to minimize delays.
• Lead and support new projects and service development, including planning and follow-up.
• Build and maintain relationships with ports, customers, vendors, and industry partners.

Skills

Communication skills

PC skills

Error identification

Detail oriented

Strategic planning

Leadership

MS Excel

MS Word

PowerPoint

Outlook

Education

High School/G.E.D.

Bachelors Degree

Tools

MS Excel

MS Word

PowerPoint

Outlook

Job description

About GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Supervisor, Ocean Carrier Services I is responsible for overseeing vessel and port operations, supporting management reporting and decision-making, and coordinating strategic operational initiatives across assigned U.S. and Canadian markets. The role actively supports new projects and service development while building and leveraging strong relationships with customers, ports, terminals, vendors, and industry partners to improve operational performance and identify new business opportunities.

Responsibilities

Oversee vessel schedules, port calls, and cargo operations across assigned U.S. and Canadian ports to ensure safe, efficient, and reliable execution.

Review berth availability, terminal schedules, vessel requirements, and operational constraints to identify risks and recommend optimal operating plans.

Coordinate with terminals, ports, stevedores, vessel operators, agents, and vendors to minimize delays and resolve operational issues.

Lead and support new projects and service development, including operational feasibility reviews, implementation planning, and follow-up.

Build and maintain a strong professional network with ports, terminals, customers, vendors, and industry partners to support operations and identify new opportunities.

Prepare management-level reports and recommendations on vessel performance, project status, operational risks, costs, and key business issues.

Monitor operational KPIs, costs, and service performance to identify trends, risks, and improvement opportunities.

Coordinate cross-functional activities with Operations, Commercial, Settlement, Logistics, HQ, and other stakeholders.

Provide day-to-day guidance and work coordination to OCS team members and support resolution of complex operational issues.

Ensure compliance with company policies, maritime regulations, documentation requirements, and port authority requirements.

Support development, review, and implementation of SOPs, operational guidelines, project procedures, and reporting standards.

Participate in internal business reviews, management meetings, customer meetings, port/terminal visits, and vendor discussions as required.

Support Commercial teams with operational information for customer proposals, RFQs, new service development, and business evaluations.

Support audits, compliance reviews, and internal control activities related to vessel and cargo operations.

Coordinate special operational studies, benchmarking activities, and market/port research as assigned.

Maintain key stakeholder and vendor contacts to support operational continuity and new project development.

Support contingency planning and business continuity activities. Provide additional operational, project, and management reporting support as required.

Compensation

$70,000 - $85,000 per year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at GLOVIS America Inc.

• Medical Insurance


• Vision Insurance


• Dental Insurance


• Health Care & Dependent Care Flexible Spending Accounts (FSA)


• Basic Life and AD&D as well as Short-Term & Long-Term Disability


• Paid Vacation, Holidays, and Sick leave


• Hospital and Critical Illness Insurance


• Wellness Program and Gym Reimbursement*


• 401(k) with Generous Matching


• Referral Bonuses*


• Auto Allowance*


• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*


• Discretionary Bonuses*


• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills & Qualifications

• Excellent written and verbal communication skills Required


• Proficient PC skills Required


• Strong ability to identify and correct errors Required


• Detail oriented with ability to work in deadline-driven environment Required


• Knowledge of business and management principles involved in strategic planning Required


• Proven ability to lead cross-functional teams in fast paced environment Preferred


• Basic knowledge of MS Excel, Word, PowerPoint, and Outlook, along with experience using database systems Preferred

Education & Experience

• High School/G.E.D. Required


• Bachelors Degree Preferred


• 5-8 Years of Direct Experience in Ocean Carrier Services, Vessel/Port Operation/Stevedoring Required


• 6-9 Years of Direct Experience in Ocean Carrier Services, Vessel/Port Operation/Stevedoring Preferred


• Specialized Trade Training Preferred


• HAZMAT Training Certificate Preferred

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods


• Repetitive use of hand/grasping product, writing, and typing


• Possibility of domestic travel - 30%


• Lift up to 20lbs


• Carry up to 20lbs


• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure


• This position is located in the Tacoma, WA office


• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.