Supervisor, Merchandise (Part Time) (Busch Gardens Williamsburg)

SeaWorld Entertainment; Williamsburg (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at an exciting theme park where your role will be crucial in delivering unforgettable experiences to guests from around the world. As a frontline manager, you will lead a dedicated team, ensuring exceptional service and operational excellence in merchandise locations. This position offers a dynamic work environment, where you will inspire your team, manage inventory, and uphold safety standards, all while interacting with a diverse range of guests. If you have a passion for guest service and enjoy a fast-paced atmosphere, this opportunity is perfect for you!

Benefits

FREE park admission

Discounts on park admission tickets

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Qualifications

• Minimum two years related experience required.
• Excellent communication and math skills needed.

Responsibilities

• Supervise and develop team members for exceptional guest experiences.
• Monitor safety and manage stock flow at merchandise locations.

Skills

Guest Service

Team Leadership

Communication Skills

Time Management

Mathematical Skills

Problem Solving

Customer Interaction

Financial Knowledge

Education

High School Diploma or GED

Relevant Experience

Tools

ParkWare

Kronos

Microsoft Office

Photoshop

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what it's like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

You’ll provide frontline management supervision in the following areas: Policies and procedures, projects, personnel, security and safety of all Merchandise locations. You will lead and inspire a team to deliver great guest experiences from the get-go. You will also:

• Guide team to exceed financial and guest service targets for location(s)
• Be responsible for the supervision and development of all direct reports and ambassadors by providing training, feedback and coaching, and writing and distributing performance tracking/appraisals
• Facilitate the timely completion of work orders
• Schedule ambassadors and monitor Kronos; timecard management
• Monitor and manage location stock flow and Min/Max’s, restock displays, and process damaged merchandise
• Conduct product research and management as it relates to the area
• Monitor safety of ambassadors and merchandise facility including maintaining neat, attractive and functional merchandise displays
• Sign off on Customer refunds up to $200
• Perform department duty responsibilities as assigned
• Coordinate annual inventory for assigned location(s)
• Assist Manager with plan-o-grams for prompt and correct product activation
• Assist with planning promotional presentation layouts and merchandise events
• Monitor area programs for any inconsistencies and correct
• Ensure excellent customer service by responding to customer requirements, expectations, and needs
• Occasionally assist other locations and areas throughout the park as needed; other duties as assigned

What it takes to succeed:

• At least 18 years old
• A valid state driver’s license; visiting students and military are required to have a valid driver’s license from state of residency and able to provide a copy of the DMV report and complete the Company Vehicle Driver Training class to obtain a SWC driver’s license
• High School diploma or GED; or equivalent combination of education and experience
• Minimum two years related experience; or equivalent combination of education and experience
• Excellent written/verbal communication skills and ability to speak effectively before groups
• Excellent math skills to compute rates, ratios, and percentages and to create and interpret graphs
• Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods of time
• Able to regularly use hands and fingers
• Able to handle multiple tasks and work in a fast-paced environment
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs
• Outgoing, and able to provide excellent guest service and interact favorably with the public
• Ability to self-motivate as well as motivate ambassadors
• Basic knowledge of financial terms for revenue department
• Able to work indoors and outdoors in all weather conditions
• Able to work independently and troubleshoot issues
• Clear understanding of ParkWare, MMS, Kronos, and Microsoft Office Applications
• Understanding of AP Pro, Photoshop, ATRB, RTS and Scheduler systems preferred
• Theme park experience preferred

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.