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Supervisor, Member Services (Remote)

Lensa

Louisville (KY)

Remote

USD 77,000 - 97,000

Full time

Yesterday
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Job summary

Lensa is promoting a Service Supervisor role for Molina Healthcare, responsible for leading a team to provide exceptional customer support. Applicants should have relevant experience managing escalations and delivering service excellence, with opportunities to work in a supportive environment offering competitive compensation.

Qualifications

  • 3-5 years’ experience in a call center environment.
  • 1-2 years supervisory experience.
  • Ability to manage escalations within the department.

Responsibilities

  • Provides customer support and service to Molina members.
  • Supervises and trains a team of employees.
  • Addresses complex member inquiries in various areas.

Skills

Customer Service
Team Management
Problem Solving
Communication
Escalation Management

Education

Associate degree or equivalent
Bachelor's Degree (preferred)

Job description

3 days ago Be among the first 25 applicants

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Molina Healthcare.

Job Description

Job Summary

  • Provides customer support and stellar service to meet the needs of our Molina members and providers.
  • Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.
  • Provides product and service information and identifies opportunities to improve our member and provider experiences.

Knowledge/Skills/Abilities

  • Supervises a team of employees. Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations.
  • Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
  • Ensures compliance with Contractual and Regulatory requirements.
  • Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
  • Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public.
  • Achieves individual performance goals as it relates to call center objectives.
  • Demonstrates personal responsibility and accountability and leads by example through individual performance.
  • Support projects and special initiatives as appropriate.

Job Qualifications

Required Education

Associate degree or equivalent combination of education and experience

Required Experience

  • 3-5 years’ experience in a call center environment
  • 1-2 years supervisory experience

Preferred Education

Bachelor's Degree or equivalent combination of education and experience

Preferred Experience

5-7 years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $96,558 / ANNUAL

  • Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

If you have questions about this posting, please contact support@lensa.com

Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Other
  • Industries
    Internet Publishing

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