Supervisor, Member Services (Remote)

Molina Healthcare; Long Beach (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Molina Healthcare is seeking a customer support supervisor to lead a dedicated team in delivering exceptional service to members and providers. This role involves overseeing operations, managing escalations, and fostering a collaborative work environment that enables career growth and development.

Benefits

Competitive benefits and compensation package

Career advancement opportunities

Supportive work environment

Qualifications

• 3-5 years’ experience in a call center environment.
• 1-2 years supervisory experience.

Responsibilities

• Provide customer support and exceptional service.
• Supervise a team, training and managing performance.
• Address complex member inquiries regarding enrollment.

Skills

Strong communication skills

Customer service

Personal responsibility

Education

Associate degree or equivalent

Bachelor's degree or equivalent (preferred)

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Competitive benefits and compensation package
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on member and provider experiences
- Lead a team and develop your leadership skills

What to Expect (Job Responsibilities):
- Provide customer support and exceptional service to meet the needs of members and providers
- Supervise a team of employees, training and managing performance to meet expectations
- Manage escalations effectively, ensuring accountability and timely communication
- Address complex member inquiries regarding enrollment, claims, benefits, and medical referrals
- Support projects and special initiatives as needed

What is Required (Qualifications):
- Associate degree or equivalent combination of education and experience
- 3-5 years’ experience in a call center environment
- 1-2 years supervisory experience
- Ability to demonstrate personal responsibility and accountability
- Strong communication skills to provide exemplary customer service

How to Stand Out (Preferred Qualifications):
- Bachelor's degree or equivalent combination of education and experience
- 5-7 years of experience in a call center environment

#HealthcareServices #CustomerSupport #LeadershipOpportunity #CareerGrowth #CompetitiveBenefits

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